Customer Service Security Director

DIEGO M. PLANCARTE

Fernley,Nevada 209-***-**** **********@*****.***

An extremely loyal career minded company employee with an excellent track record. Consistently wanting to grow and expand my knowledge and do my part to help meet and exceed company goals. Motivated and ambitious willing to do whatever it takes to get the job done right. Above all, always keeping in mind the high standard, high quality reputation and philosophy that I was raised with.

CERTIFICATIONS 1995-1996 CAL POLY

•Major: Dairy Ag

•Related coursework: Cheese Processing, Manufacturing, Distribution

•**I am the proud owner of a real estate Investment company and oversee multiple rental properties in several different States . The success of my company is a direct result of my communication, management and leadership skills. **

Experience

Machine Tech Lead

Valeo / Sparks,NV

October 2017 to Present

• Train evaluate team member performance

Operate/monitor multiple pieces of equipment during operation to ensure quality production and minimal unplanned stops. Communicate with team members and support teams to ensure continuous production of the correct product at high quality levels with minimal wasted time and materials. Housekeeping and sanitation

My Team and I have consecutively been awarded high recognition and team awards,dinners, offsite activities

Supervisor

Suttera / Bend, OR

January 2017 to October 2017

• Lead a fast, fun and friendly Logistics team

• Coach and evaluate team member performance

• Quickly and accurately

• Maintain a clean, organized backroom

• Lift 40 pounds, sometimes repetitively, and assist with heavy merchandise

• Continuously move around the store and place merchandise using proper equipment and techniques

• Cross train knowledge in all Departments

Logistics Team Lead

Target / Bend, OR

October 2016 to Jan 2017

• Lead a fast, fun and friendly Logistics team

• Coach and evaluate team member performance

• Quickly and accurately stock merchandise

• Maintain a clean, organized backroom

• Lift 40 pounds, sometimes repetitively, and assist with heavy merchandise

• Continuously move around the store and place merchandise using proper equipment and techniques

• Cross train knowledge in all Departments

Lead Overnight Stocker

Super Walmart Las Vegas, Nv

September 2015 to August 2016

• Deal with incoming stock deliveries during the night by assisting in unloading trucks

• Sort out received items and make piles according to types of materials

• Transport freight to the sales floors after sorting and ensuring that sufficient quantity has been delivered

• Ensure that any excess materials are placed in storage rooms

• Handle stock inventory and make sure that it is accurate by rechecking it

• Ensure that items are marked properly before they are sent to the sales floors

• Place price tags on items and ensure that barcodes are correctly placed

• Follow company rules and protocols governing top product placement activities

• Assist customers shopping during night hours by providing them with product information

• Ensure that no damaged or expired items are placed on shelves

• Report any damages to shelves, carts or baskets to the supervisor on immediate basis

Cheese Grader/Lead Inspector Quality Assurance

Hilmar Cheese / Hilmar, California

January 1991 to June 2015

Knock out Line

• Processed cheese from hoop to be bagged, sealed and boxed

• Cleaned and Sanitized working area

• Constant physical work

• Always maintaining a Safe and Clean work Area

Auger Line

• Load up hoops with cheese

• Transport Cheese to a cart to be Pressed and Vacuumed

• Required very good team works skills

Tables

• Working in constant communication with Vat and Auger operators

• Having proper knowledge of measurements of specific ingredients to match up with specific cheese that is being produced

• Always maintaining a safe and Clean Work Area

Vats

• Training New operators

• Watching and controlling the milk to cheese process from the pasteurizer to the belt, assuring high quality cheese

• Running cheese checks and adding the necessary ingredients for the cheese

• Communicating with the tower and boxer room people to notify them of any changes of box product and to see if there are any problems that could delay the product line

• Being able to trouble shoot problems that may have accrued on vats

• Always maintaining a safe and clean work area

Cheese Grader/Inspector/Lead

• To grade the cheese to see if it meets our customers and our standards for cheese quality and assuring the highest quality cheese is getting to our customers

• Plug the cheese so the lab can run tests to get the analytical results

• Pull samples for the micro lab to test for coli and yeast and mold

• Helping and communicating with other departments in running projects with various cheese types

• regrading manifests, regrades, large vats, undergrads and undergrade barrels in helping the shipping and customer service departments

• always maintaining a safe and clean work area

Security/ Lead Security Director Special Events

Fat Cats Night club and Lounge / Modesto, California

March 2001 to June 2014

• Responsible for the overall training and management of the Security staff.

• Assists the Director of Security with the development of Security budgets, and addresses all payroll issues.

• Assists in the development, monitoring, and achievement of long term and short term departmental goals.

• Ensures all Security personnel are in compliance with Security Department and Company policies and procedures, and all local, state and federal laws and regulations.

• Oversees and directs the activities of the Security Hosts to ensure the smooth flow of the Security operations. Creates and maintains a sense of urgency.

• Plans and implements the schedules of all Security personnel and work activities to ensure uninterrupted service.

• Ensures optimum guest satisfaction through the delivery of excellent customer service.

• Maintains and promotes a friendly atmosphere for customers and staff.

• Works cooperatively with all other departments to ensure efficient Security support services are provided as needed.

• Investigates accidents, injuries, lost property, property damage, etc. Sees to it that the required reports are completed to document the incident.

• Reviews and approves Security reports.

• Enforces company policies as they pertain to guests and Team Members conduct on the premises. Documents infractions and advises management where appropriate.

• Reports to all emergencies such as fire, injuries, property damage etc. Directs and/or assists with evacuations if required. Investigates and completes reports concerning the same

• Establishes and maintains a progressive and empowered work force. Trains, counsels, and coaches assigned personnel in the performance of their duties.

• Assists the Director of Security in the continual evaluation and development of personnel staffing goals.

• Evaluates and documents the performance of all Security Team Members assigned to the venue.

• Recommends personnel changes in the department, including hiring, promotion, demotion and termination.

• Analyzes and assists the Director of Security in developing and implementing new plans, policies, programs and/or procedures deemed necessary to comply with Company and departmental standards.

• Monitors the implementation of plans, policies, programs and procedures to ensure consistent performance.

• Assists in developing and implementing training programs.

• Actively participates in all training programs.

• Verifies and approves all arrests. Apprehends (where appropriate) individuals who are observed to be engaged in criminal activity and detains these individuals until they can be turned over to law enforcement authorities. Acts as company representative to law enforcement authorities.

• Responds to verbal and/or physical altercations and applies or directs the appropriate measures to resolve the situation. For physical altercations, applies and/or directs the minimum amount of force necessary to restrain any and all involved.

• Initiates formal evictions of disorderly persons.

• Responds to and/or directs the company response to requests for medical assistance. Provides assistance consistent with company policy and the skill level and certifications of available personnel.

• Coordinates and supervises crowd control for special events.

• Assists with cash transports within the venue.

• Attends scheduled departmental training programs (CPR, AED, etc.) and maintains current certification

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