Customer Service Administrative Assistant

CAREER OVERVIEW

Resourceful and task-oriented administrative professional with over 10 years of diverse experience in office management, customer service, human resources, and multi-tasking. Proficient in Microsoft Word, Outlook, Excel, PowerPoint, and various other computer applications.

SKILL HIGHLIGHTS

Microsoft Office: Word, Excel, PowerPoint, Adobe

QuickBooks

Customer Service

Multi-tasking

Prioritizing and Organization

Interpersonal Skills

Initiative and problem solving

Dependability

Time Management

Adaptability

Customer Service Representative

Outlook

Office Teams

CORE ACCOMPLISHMENTS

Improved the hiring process and decreased the employee turnaround time by 15-20% in .a call center

Managed travel, training, and service tools for 60+ service department employees.

Assisted two VP’s and two HR directors with daily administrative duties simultaneously.

Organized and implemented a new financial process and tracking system for a church.

PROFESSIONAL EXPERIENCE

3/2021 to 3/2022 BCFORWARD – MARYLAND DEPARTMENT OF LABOR (3-month contract)

Identified, investigated, and documented claim information to provide resolutions to the claimant’s eligibility issues

Researched relevant information and documentation to support unemployment approval

Assisted claimants with filing weekly certificates, responding to action items and uploading documentation

Handled inbound/outbound calls as assigned.

Made the initial contact

2/2019 to 3/2019 STAFFING SOLUTIONS - CLAYTON HOMES, INC. (3-week contract project)

4/2019 to 5/2019

Worked with each department VP and department General Manager to gather pertinent information to be used in training new general managers.

Collected information from various forms and applications (Microsoft Word, Excel, PowerPoint, Adobe Acrobat, and some hard copy), about each departments responsibilities, policies and procedures and consolidated them into one common format.

Created unified training manuals representing each department.

4/2012 to 8/2019 CHURCH OF GOD – SECRETARY/TREASURER (weekend volunteer work)

Implemented a new financial process and tracking system.

Collected and recorded all church donations and expenditures into QuickBooks.

Conducted banking transactions and provided financial reports to the committee.

Maintained all account records, paid invoices, provided year-end tax reports.

8/2017 to 9/2018 CORELOGIC, INC – CONTRACTS ASSISTANT

Provided administrative support for the contracts department and served as contact person for all Corelogic personnel.

Gathered information to complete MLS Revenue Share agreements for multiple listing service (MLS) and broker customers.

Maintained log of InfoNet agreements, MLS agreements and MLS data integrations.

Attended management meetings for updates and planning.

Provided packaging and shipping and ordered any needed merchandise or supplies for the facility.

Managed vendor and cleaning services for the facility.

Provided purchase request/purchase orders.

Ensured that all compliance documents are up-to-date and displayed (HIPPA, EEO, etc.)

Served as Treasurer for the Core Connect project

Served as warden for the office Emergency Response Team

Organized and prepared for employee events

06/2015 to 3/2017 VDART/ACCENTURE – REMOTE CLAIM ADJUSTER

Reviewed insurance claims for billing accuracy

Processed health insurance claims for payment or denial

Completed daily claims processing goals.

Assisted other claims adjusters with problem resolutions.

12/2014 to 02/2015 UNITED PARCEL SERVICE

12/2015 to 02/2016

Dispatched incoming/outgoing trucks and confirmed shipment information including manifest, receipt inspections, if necessary, and custodial transfer.

Directed outbound drivers to designated trailers for shipment.

Recorded routes and deliveries into the tracking database for shipment forecasting.

07/2006 to 11/2013 1ST CONTRACTS MANAGEMENT – ADMINISTRATIVE ASSISTANT

Assisted with the development and administration of contracts, subcontracts/purchase orders and buying agreements.

Tracked the profit/loss of the company using QuickBooks.

Prepared account reports for budget preparation and control.

Prepared payroll and various other financial and administrative duties.

07/2006 to 02/2010 SEMPERIAN, INC - ADMINISTRATIVE ASSISTANT/HUMAN RESOURCES ASSISTANT

Maintained personnel records and payroll for all employees.

Developed new hiring process to improve production 20%.

Assisted two Vice Presidents with daily administrative duties: invoices, travel, reports, memos, correspondence, screening callers and setting up meetings and events.

Implemented management policies related to personnel administration and labor relations.

Assisted two HR Directors with administrative needs, FLSA, EEOC, FMLA, OSHA, etc.

Identified staff vacancies, scheduled, interviewed, and selected applicants for employment.

Provided current and prospective employees with information about policies, job duties, working conditions, wages, promotional opportunities, and employee benefits.

Maintained records and compiled statistical reports concerning personnel-related data such as new hires, transfers, performance appraisals, and absenteeism rates.

04/2001 to 05/2005 CTI MOLECULAR IMAGING, INC. – ADMINISTRATIVE ASSISTANT

Provided comprehensive support to all department staff and employees in the service department and maintained all customer contract records.

Served as primary department consultant for Oracle Procurement questions (purchase orders, payroll, expense reports and internal audits).

Reviewed, approved, and processed requisitions and invoices for payment.

Organized local and national meetings.

Maintained records for all departmental operations and activities.

Assisted all department employees with travel plans, business cards, and needed supplies.

Created monthly service reports to the Director.

Instructed employees on the Environmental Health and Safety regulations.

Managed the department fleet vehicles and approved maintenance for these vehicles.

Provided after-hours support for customer problem resolution and equipment repair for the CT scanners.

Met with sales associates of hotels and cellular phone providers to negotiate rates for the department.

Implemented and managed tool calibration to meet safety requirements.

05/1998 to 03/2001 CTI MOLECULAR IMAGING, INC. – SERVICE COORDINATOR

Scheduled, interviewed, and assisted with the selection of employee applicants.

Provided support for a staff of over 70 employees in the service department and managed over 300 customer contract records.

Coordinated and provided housing, transportation, and training for new engineers.

Implemented and maintained a tracking database for employee training ensuring personnel maintained their certification/qualification.

Coordinated and implemented the new call center for the department.

Scheduled and provided tracking, inventory, and shipping of part orders to expedite machine maintenance.

EDUCATION

Clinton Senior High School

Roane State Community College

Pellissippi State Community College

TRAINING

HR Policies

Six Sigma Lean training

Basic HIPAA Training

EHS Train the Trainer A & B

Customer Service Training

Oracle Procurement

Facilitation Skills 101 Training

ADP Payroll

Partnering with Your Boss: Strategic Skills for Professionals (AMA)

Health Insurance Claims Adjustor

OSHA

MARGARET SIMERLY

2911 Big Bend Drive, Maryville, TN 37803 C: 865-***-**** *************@*******.***

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