Center Representative Call

NWANAFULU CHIOMA DEBORAH

**, ******* ****** *** **********, Mushin, Lagos.

070******** ****************@*****.***.

A meticulous call center representative with an excellent record of customer satisfaction and successful sales. A problem solver able to address multiple customer and company tasks with high level of professionalism and within an allotted duration.

EXPERIENCE

CONTACT CENTER REPRESENTATIVE, CONSOL LIMITED

NOV 2021-PRESENT

Adhere to companies policies and scripts to achieve call time and quality standard.

Seized opportunities to upsell products through services referral when necessary.

Maintain accurate customer account data with digital informational update.

Evaluate customer information to explore issues, develop potential solutions and valuation service continuity

SECRETARY, DERAEMPIRE

FEB 2020-NOV 2021

Establish efficient workflow processes, monitored daily productive and improve overall effectiveness of activities

Collected and coordinates the flow of internal and external information

Performed various administrative such as operating phone system EDUCATION

(2019-2021)

NATIONAL DIPLOMA, YABA COLLEGE OF TECHNOLOGY

(2018)

WEST AFRICAN EXAMINATION COUNSIL, DABITOS COLLEGE

SKILLS

Effective communication skills

Time Management

Leadership skills

Empathy

Problem solving

Active listening

ACTIVITIES

Leadership training, Outdoor activities, volunteer work, Reading and Calculating, Singing and dancing

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