Administrative Assistant Transportation Clerk
Resume:
YOLANDA B Harris
**** ********* **, ****** *****, FL
adra53@r.postjobfree.com
SKILLS & QUALIFICATIONS
Multiple line phone operations; have managed up to 15 lines
Strong written and verbal communications
Organized and attentive to details
Network: MS Windows 95-2000 workstation,
Novell 4.X server, Excel, Minimum Knowledge of PowerPoint
Software: MS Office and some knowledge of Print Shop, Driver Central, eSIS (school database)
Hardware: IBM compatibles for workstations
Office Equipment Used: Xerox, PC, Typewriter, Fax, Lotus Notes
PROFESSIONAL EXPERIENCE
TRC Staffing
Franklin County Sanitary Engineering 08/2018-01/2019
Billing Specialist
Worked as a receptionist and billing specialist
Greet customers and guest and direct to location
Take payments and apply to account
Process data sheet to set up or prevent water shut off/on
Complete work orders for technicians to install or replace water meters.
Make payment arrangement and follow up on arrangements
Columbus City Schools 08/2017-10/2017
Transportation Clerk
Worked in transportation department of Columbus City Schools
Greet visitors and direct them to the correct location in the building
Take inbound calls from parents to track their child’s bus
Use driver central to verify drop off location and times.
Submit request to dispatcher for any changes to pick up/drop off
American Signature Furniture 09/2014-10/2016
Escalation Supervisor
Inbound call center taking escalated calls from customers for online and in-store purchases or complaints.
Track delivery drivers and report time to customer
Mediate a resolution for damaged or misused merchandise
Apply credit or replace product when needed.
Set up repairs (date/time) that best fits customer.
Nationwide Contractor 11/2012-08/2014
Project Specialist
Contracted to the Customer Advocacy Department with Nationwide
Take inbound calls from Nationwide/Allied customers who received refund checks, requesting stop payments, check reissue, affidavits and necessary paperwork. Working on a confidential nationwide project that includes all Nationwide/Allied/Titan members and non-members. Assist the Administrative Assistant with general office and miscellaneous task when needed.
Mt Carmel Health 07/2010-08/2012
Clinic Administrative Assistant
Perform clinical and administrative tasks such as managing patient records, processing insurance claims, coding insurance forms and monitoring the daily functions of a medical office.
prepare, review and answer correspondence, and assist physicians with reports and bookkeeping
Answer phones, schedule patient appointments, create and update patient information
LSS/Faith Mission 08/2008-07/2010
Administrative Assistant
Provided secretarial support for Faith Mission Directors and served as a back-up receptionist
Drafted, typed and proofread correspondence
Maintains Directors calendar. Schedules meetings and conference rooms, prepares agendas, coordinate travel arrangements for Director which includes: flight, hotel, rental car and itinerary for travel.
Ordered supplies, coded invoices, and processed rental and donation revenue
Maintained confidentiality as required on personnel correspondence as well as other sensitive materials
Took accurate minutes in companywide and designated community meetings
Set up and track required training for all staff including upper management
Conduct orientation for new hires
Process check requests, expense advances and reimbursements and track managers budget for supplies and uniforms.
Milwaukee Public Schools, Congress E.Y.R. School 09/2000–05/2008
School Secretary
Responsible for implementation of all office needs, supplies, and functions
Handled and updated student confidential records from K3-1st grade
organized documents, school newsletter, and classroom tours
made school announcements, organized school functions/holiday events
Assigned students and teachers to classroom for the upcoming year
Accurately submitted Payroll and assisted with classroom tours.
Ameritech 10/1994 – 09/2000
Customer Service Representative, Call Canter
Provided excellent customer service and handling customer complaints
Took customers’ orders for new telephone service, disconnects and transfers of services
Advised customers of new promotions and features
Rank #5 in the state in sales.
Education
Ashworth College,
Decatur GA-01/2005 – 06/2006
Business Management
GPA: 3.50
Associated Degree learning the correspondences on Imaging System
1984-85 Who’s Who Among America Black Students1985 National Honor Society
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