Customer Service Office Specialist
Resume:
EDUCATION
Business Administration
Bachelor
Oct 1995 - Nov 2000
East University/
Universidad de Oriente •
La Asunción, Venezuela
University of the East
Magna Cum Laude
Bachelor’s degree,
Customer Service
Management · (2000)
SOFT SKILLS
Spanish-English-French
Ability to guide others
with patience and
professionalism and
strong listening skills
Excellent verbal
communication
Eager and positive
Customer Service
Analytical Thinking
Problem Solving Oriented
Detail Oriented
Professional and
Diplomatic Demeanor
Initiative
Goal Oriented
Team Player
Organized
Hardworking
Reliable
Marjorie Silva
********.*****@*****.***
Gatineau, Québec, J8R 2P8
PROFESSIONAL SUMMARY
Trainer-Consultant: A university graduate in Administration, Microsoft Office Specialist: Excel 2016. Multiple skillsets acquired over many assignments. Highly focused on customer service, in-depth knowledge of technological tools
(MS Office Tools). My Administrative, Consultant and Teaching experience coupled with my jovial and positive attitude will prove to be highly beneficial to the Institutions-Corporations and students-Clients. Spanish-English-French WORK EXPERIENCE
Administrative Support Technician June 2021 - March 2020 Strathmore Landscaping • Gatineau Qc
As Administrative Support Technician I provide clerical support to the Finance, HR, and Resource departments in order to offer the best service to clients and to ensure that contracts are completed efficiently.
• Manage contract signatures, uniforms, scheduling, and payroll
• Ensure that monthly VISA reconciliations, PO Management and Month End Reports are done in a timely manner
• Support to multiple departments such as human resources, finance and accounting, and operations
o A OneNote Notebook was created with a section for each department and SmartArt to create processes, and consistency on each one of them
Finance AP-AR Process
Financial Information Budget vs Actual
Weekly Measurables Analysis
HR list, hiring, termination, uniforms, phone assignation tracking systems
Foreign Workers Programs follow up
Certification ID 990073586
EDUCATION
Business Administration
Bachelor
Oct 1995 - Nov 2000
East University/
Universidad de Oriente •
La Asunción, Venezuela
University of the East
Magna Cum Laude
Bachelor’s degree,
Customer Service
Management · (2000)
SOFT SKILLS
Spanish-English-French
Ability to guide others
with patience and
professionalism and
strong listening skills
Excellent verbal
communication
Eager and positive
Customer Service
Analytical Thinking
Problem Solving Oriented
Detail Oriented
Professional and
Diplomatic Demeanor
Initiative
Goal Oriented
Team Player
Organized
Hardworking
Reliable
• Visa Reconciliation and financial process respecting and accomplish deadlines
• Hr Hiring and termination data, and google sheet sharing documents to finish the process with accuracy
• I created Provider’s data base and tracker to have the best AP schedule
• English-Spanish Translation Services
• Purchase Order creations and finance process, tracking and follow up until completion
• Stakeholders (vendors and clients) constant communication, tracking and follow up until completion of enquiries
• Phones setting up in Cisco Platform
• Travel and hotel booking arrangements
Microsoft Office Trainer Apr 2017 - Nov 2021
CTC Train Canada, Global Knowledge, Eliquo Training • Ottawa, Ontario Delivered practical workshops on various Microsoft Office Applications. The scope of these training sessions included the optimal application of these toolsets to align with planning, organizing, managing and controlling processes.
• More than 500 Federal Government and Private Sector Employees were motivated and engaged with the Microsoft Office Productivity Training.
• Coaching and Motivating students to be Goal and Excellency Motivated
• Excel Basic, Intermediate and Advanced
• Word Basic, Intermediate and Advanced
• Power Point,
• OneNote, Basic, Intermediate and Advanced
• Outlook Basic Intermediate and Advanced
Insurance Sales Specialist Consultant- Aug 2007 - Jul 2017 Liberty Mutual/Best Doctors/HCC MIS Insurance • Porlamar-Margarita Island Insurance portfolio with clients of international exposure. Significant increment of sales goals thorough understanding of Insurance Products of Liberty Mutual Insurance Products in Venezuela related with:
• Automobile Insurance
• Business and Mall Total Coverage Insurances
• Home Insurance
• Health Medical Insurance
• Travel Insurance
• Gained significant experience in the end-to-end process of the lifecycle of an insurance product including:
• Marketing
• Negotiation
• Products coverage explanation
• Emergency services and support in claim sinister
• Excellent Interpersonal Skills. Bilingual (Spanish English).
• Excellent customer focused in providing integrated services. Teacher Assistant and Public Affairs Manager Oct 2004 - Apr 2006 IUT-University Institute of Technology • Caracas
Designed didactic tools to teach marketing and management processes. Practical application and use of technological tools. Vocational orientation. Evaluation of the teaching in the classroom and re-structuring of teaching strategies.
• Planning Academic and Institutional Events
• Microsoft Office Instructor
• Creation and Design of Instructional Strategies. Planning, organizing, directing and control all the Institutional Events.
• Application of teaching strategies in the areas of Business Administration including: Marketing, Human Resources, Organization and Procedures and
• Business Systems
• Accomplishments: Success on planning and Coordinating First Graduation TECKNICAL SKILLS
• Spanish-English-French
• Ability to guide others with patience and professionalism and strong listening skills
• Excellent verbal communication
• Advanced understanding of the Excel 2016 environment
• Professional Spreadsheets Creation, management, and distribution for a variety of specialized purposes and situations.
• Customization of Excel environments to meet project needs
• Enhancement of Office Productivity.
• Business templates, multiple-axis financial charts, amortization tables, and inventory schedules.
• Financial analysts
• Data entree and analysts
• Eager and positive
• Customer Service
• Microsoft Office Tools Integration
• Analytical Thinking
• Problem Solving Oriented
• Detail Oriented
• Professional and Diplomatic Demeanor
• Initiative
• Goal Oriented
• Team Player
• Organized
• Hardworking
• Reliable
PROFESSIONAL CREDENTIALS
• Application of ISO 9000 Standards to Education
• Design of Objectives and Programs
• Microsoft Office Specialist Excel 2016 Expert
• Negotiation and Conflict Management
• Process-Oriented Management
VOLUNTEER WORK
Volunteer Aug 1995 - Nov 2020
JW.ORG • VENEZUELA-CANADA
From 1996 I started to dedicate an average of 40 hours each month to go door to door offering help to families
(locals or foreigners) to learn how to be happy, how to have a happy family life and hope for the future. From 2011 I work as a volunteer on JW meeting places and educative centers. Now working as inventory management auxiliar.
• One to one weekly workshop to help people (moms, dad’s and kids) to know about the Jehovah (the creator) and to have faith and hope
• Provided help to refuges from Nepal
• Diverse tasks related to maintenance, construction, inventory, etc. of educative places
Contact this candidate