Claudia Rocha

Reliable and easy to work with. I go out of my way to make people happy and satisfied. Las Vegas, NV 89109

adra4h@r.postjobfree.com

+1-310-***-****

• Fully bi-lingual (English and Brazilian Portuguese); Knowledge of Conversational Spanish

• Excellence in customer service and comfortable working with the public.

• Many years of restaurant experience starting by opening my own in Sao Paulo,Brazil at age 23.

• Extensive experience working in Travel & Hospitality Industrymany years of restaurant experience including starting opening up my own in the coast of Sao Paulo,Brazil at age 23

• Experienced driver and tour guide

• Dedicated Personal Assistant

• In depth knowledge of the geography and history of the State of California/ Nevada

• True people person; outgoing; dedicated; self-motivated; fast learner; comfortable working in a fast- paced environment

• Experience with diverse population/ different cultures Authorized to work in the US for any employer

Work Experience

Banquet Server

LAS VEGAS COUNTRY CLUB - Las Vegas, NV

August 2021 to Present

I help with the set up, organize, and serving. Responsible for catering to guests, making sure they are satisfied and that their special and deserve to be well served, without pushing it. . After the event is over,> I'm responsible to clean a designated area leaving it ready for next shift, or at least leave my station clean

Uber Driver

Uber - Las Vegas, NV

March 2021 to Present

Driving passengers to a designated location

Independent tour guide

A couple of Brazilian agencies, but due to covid. Brazilians are being restricted to come in USA. - Las Vegas, NV

2013 to Present

Usually. I start at home on computer by organizing the tour depending on customers needs. They already come with hotel and airline taken care of. I'll start by picking them up from airport next day or same day city tour in LA or LV. Sometimes they will have arranged already if they want to go to San Francisco, San Diego, stop or not in Carmel or Monterey. Or grand canyon if out of Las Vegas. If not scheduled. I offer them a price they can't resist. When they have time, they almost always agree Then I will make the arrangements myself

Tour Guide

Southwinds travel and tours - Los Angeles, CA

April 1994 to Present

Tours all thru California and Las Vegas, grand canyon. All sizes of groups. Mostly me driving up to 11pax. Booking hotel and also when not on tour or on a second job . Answer fone calls, make flight,hotel, rental cars and restaurant reservations.

Dog Sitter/ Dog Walker

A PLACE CALLED ROVER, LA, CA - Los Angeles County, CA January 2016 to June 2020

Dog services, sitter,walker, etc

Part-time Driver

UBER Partner - Los Angeles, CA

January 2015 to March 2020

Provide a safe and enjoyable ride for passengers requesting Uber transportation service. Tour Guide/Translator

Bramer Tours - Los Angeles, CA

December 2011 to January 2020

Assist and accompany travelers of all ages during their visit to LA, San Diego, San Francisco, Carmel, Las Vegas, etc;

Knowledge of the history of Los Angeles, other tourist destinations and other surrounding cities. Portuguese/English/Portuguese interpreter/ translator for Brazilian tourists visiting the state of California. Responsible for safely driving groups of up to 15 people from Los Angeles to multiple destinations. Babysitter/Nanny

None

October 2016 to March 2019

Ii would pick Emiline up from school 3 pm during a period of 3bto 4 hrs, or until her parents got home. We would do homework b4 anything,snack . Take her to music lessons or common sometimes we would just play, paint, or walk Luna, the dog around the block. Anything but TV. She could only watch TV with her parents home. I would have her clean and fed. B4 they arrived. Kids live my food. Server/Runner

French75 Bistro - Century City, CA

January 2012 to September 2014

I gained some knowledge if ek knowledge of wine selling, took orders.Full service dinning, organized my section for the day, or as a runner would help out servers w organizing their section and deliver food to table when ready.

Personal Assistant

Private Caregiving Services - Westwood, CA

June 2007 to November 2011

Assist Portuguese speaking students with finding apartments, buying their car, getting to their school, shopping, etc. Until they got comfortable doing it themselves Customer Service Agent

Hallmark Aviation - Los Angeles, CA

May 2007 to September 2008

Welcoming and checking-in guests traveling with Spirit Airlines (LAX); assist with international and domestic arrivals.

Tour Guide

SouthWinds Travel & Tours - Los Angeles, CA

January 1994 to December 2007

Responsible for planning city tours and ensuring customer satisfaction during their stay in Los Angeles; assist with airline transfers, ticket delivery, phone marketing, booking, filing, bank transactions and translations.

Production Assistant

1540 Productions - Los Angeles, CA

January 2005 to December 2006

Assist and promote special events (Latin Grammy Awards and movie premieres) Hostess/Server/

California Pizza Kitchen - Manhattan Beach, CA

January 2003 to October 2004

Served tables and take out orders cashier, organized section, bathroom checks was very important. A clean bathroom tells everything about a place

Hostess/ server

Il Fornaio - Manhattan Beach, CA

December 2001 to December 2003

Waitress and hostess

• Answered all telephone calls

• Coordinated seating and organized reservations

• Greeted customers

• Accommodated and managed private parties

• Took customer to-go orders

• Upheld a high standard of customer service

• Cleaned and prepared tables

• Monitored training of new employees

Server/Cashier

Denny's Restaurant/ Holiday Inn - Fort Lauderdale, FL September 1999 to March 2001

• Handled 6 tables daily

• Welcomed diners as they arrived

• Took food and drink orders

• Prepared orders

Education

2 years in Communications

Faculdade Anheimbi Morumbi - São Paulo, SP

February 1994 to December 1995

General Education/ Diploma in Humanities

Colegio Objetivo High School - São Paulo, BR

1988

Skills

• - Fully bi-lingual and Brazilian Portuguese); Knowledge of Conversational Spanish (10+ years)

• Excellence in and comfortable working with the public.

• Extensive experience working in Travel & Hospitality Industry (10+ years)

• Experienced driver and tour guide (10+ years)

• Dedicated Personal Assistant

• In depth knowledge of the geography and history of the State of California/ Nevada

• True people person; outgoing; dedicated; self-motivated; fast learner; comfortable working in a fast- paced environment

• Experience with diverse population/ different cultures

• Pet Sitting

• Interpretation (10+ years)

• Animal Care

• Pet Care

• Translation

• Host/Hostess

• Communication Skills

• English

• Research (10+ years)

• Microsoft Outlook

• Writing Skills

• Multilingual

• Organizational Skills

• Research

• Time Management

• Event Planning

• Front desk

• Van driver

• Customer service

• Restaurant experience

• Restaurant experience

• Pet grooming

• Animal handling

• Dog handling

• Kennel experience

• Babysitting

• Public speaking

• Food service

• Nannying

• Banquet experience

• Catering

Languages

• Fluent Portuguese, Spanish, - Expert

Certifications and Licenses

CDL

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