Security supervisor
Resume:
Winnie Maria Itodo
Nationality: Nigerian
Cell Phone: +971*********, +971*********
Email: ************@*****.***
LinkedIn Profile: linkedin.com/in/winnie-itodo-36818716b CAREER OBJECTIVES
A dedicated profession with a successful background in Security field and more than 4 years of experience in managing security teams. I anticipate a clear growth path that would ultimately lead to the attainment of my career objectives and to offer a world class customer service using my acquired superior customer relations skills. PERSONAL ATTRIBUTES
Attentive to details and well organized
Flexible and with good ability to multi-task.
Good listener and work well as a team & independently.
Able to work with or without supervision.
High profile interpersonal relationship with all classes of people and high level of integrity. WORK EXPERIENCE
Hilton Abu Dhabi Yas Island Pre-Opening (Jan 2021 _ present) Position: Security Supervisor
HILTON Ras Al Khaimah Beach & Resort (Jan 2019 _Jan 2021) Position: Safety and Security Officer
Duties
Constant vigilance of hotel operations and premises.
Review, quickly and thoroughly, any incidents with the intention of preventing re-occurrences.
Train and supervise the Security Team, organize work schedules, and ensure all policies are followed.
Conduct regular briefings with the Security Team.
Screening of Guest temperature (Non-Touch Infrared thermometer) before entry to the hotel.
Monitors automated systems including Fire Alarm Panel and emergency lines.
Handling Noise complaints and Coordinate effectively with other departments.
First point of contact for company-wide incident reporting procedure (CCTV Operation Room)
Maintain confidentiality of the hotel data and guest information.
Maintain computer security Daily Activity Report
Assist guests regarding hotel facilities in an informative and helpful way. Al Madeena Guest house Dubai 2015-2017
Position: Receptionist & Customer Service Agent.
Greet incoming guests and welcome them to the hotel.
Confirm guest reservations, explain hotel amenities, give directions to rooms, and produce room keys.
Arrange for luggage to be brought to rooms upon request.
Take all incoming calls at a hotel. Handle phone reservations, confirm previously-made reservations, give directions to the hotel and answer any questions customers have about the lodgings.
Handling check-outs time, payments such as additional room charges and process debit or credit cards to pay for room fees GOLBAL Electronic & Building Material Company (LAGOS STATE_ NIGERIA) 2012-2014 Position: Document Controller & Data Entry.
Assist the site project team in site set up and Ordering and maintaining stationary supplies
Maintain an awareness of trade contractors and professional partners.
Provide accurate and timely information & reports regarding the status of all drawings / O&M manuals / samples / method statements / risk assessments, etc.
Typing, distribution and filing of all project related correspondence for the project team.
Ensure that all relevant information is issued to the relevant trades and consultants
To log, distribute promptly and keep updated various instructions from consultants, clients, project managers etc.
Archiving of project documentation
Checking and ordering of all provisions, i.e. stationary, tea, coffee and Building Materials. DELIGHT HOTEL (EKITI STATE_ NIGERIA) 2009 – 2011
Position: Customer service representative
Taking reservations and completing financial transactions.
Interact with customers to ensure satisfaction with their stay in the hotel services.
Handle customer inquiries and complaints.
Receiving/Welcome guests in professional and friendly manner.
Escorted guests to the assigned table.
Managing hotel reservations.
SKILLS
Safety management and Security auditing skills.
Oral and written communications skills.
High energy, positive team player with excellent work ethics, dependable and flexible.
Experience in information security incident identification and investigation reports.
Leadership.
Knowledgeable about ONQPM, HOTSOS under (Hilton Hotels).
Completed training for Guest Service Desk under (Hilton Hotels). ACHIEVEMENTS
Blue Energy Committees President in HILTON Abu Dhabi Yas Island Pre-Opening
Security Recognition Certificate 2021
Fire Fighting Training Certificate_ Abu Dhabi UAE 2021
Hilton Hotels_Train the Trainer (Departmental Trainer) Certificate 2021
Safety & Security Recognition Certificate 2020
Certificate in ONQPM Hilton UAE 2019
Woman in Leadership Certificate 2019
Certificate in customer complaint Handling Hilton UAE 2019
First Aid Certificate _Ras Al Khaimah UAE 2019
Student industries training Nigeria (2012 Training). ACADEMIC QULIFICATION
Crown Polytechnic Ekiti –Nigeria. ( 2 Years Diploma in Science Laboratory Technology)
Ajegunle Completion Secondary school _Lagos States Nigeria. (Higher O’Level certificate.) Reference
HILTON Abu Dhabi Yas Island Pre-Opening
Security Manager
Mohamed Hemida
Email:-*******.******@******.***
HILTON Ras Al Khaimah Beach & Resort, HILTON Garden Inn Ras Al Khaimah United Arab Emirates. Cluster Security Manager.
Lokesh Gudlar.
+971-**-***-****, +971-**-***-****.
Email:-******.******@******.***
HILTON Ras Al Khaimah Beach & Resort United Arab Emirates Senior Security Supervisor
Yusuf Mussa
Email:-*****.*****@******.***
GOLBAL Electronic & Building Material Company (LAGOS_NIGERIA) Armstrong Inayah.
Electrical Engineer.
Email:-***************@*****.***.
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