Customer Service Care

Michael Thedford Lively

Home :205-***-****

Cell: 205-***-****

Email:

*** ******* **.

Double Springs, AL 35553

*********@*****.***

Objective

where I can maximize my, quality assurance, customer satisfaction and training experience.

Attributes

Results-oriented

Microsoft Office

Team motivator

Versatile and experienced in quality assurance

Detail-oriented

Strong technical skills

Strong communication skills

Strong work ethic

Flexible with new technology and software

Problem solving skills

Self-motivated

Great people skills

Strong leadership qualities

Experience

Field Technician 2009-2016

DIRECTV Home Services- Florence, AL[1]

Started with DIRECTV in 2009 as an feild technician, received QA training from my current Field Supervisor, I am trained and able to complete work in all aspects of the Field.

Twenty-five DIRECTV certifications.

Working on completing Up-Link Training

CODE Training

Familiar with Siebel, Siebel Analytics, and FS Scheduler.

Have Jumped out of Office several times on relief teams.

Case Management Training

Conducted weekly huddle meetings with current Field Supervisor.

Led regular stand-up meetings and continuous improvement projects with measurable goals.

Implemented root cause and corrective actions to remove production constraints and improve quality.

● lifesheild certified home security installation

Conducted morning employee meetings and roll calls.

Services technical training

Over 5 year's experience in satellite installation for directv home services

Was responsible for managing time and materials to ensure that all daily quotas were met.

Supervised production schedules and production quality

Was responsible for quality of work employees ensuring all aspects of building codes in Alabama were met and signed off.

Ensured quality of work for final destinations.

If needed was responsible for assembling a small crew and traveling to location of home for repairs and assistance in the setup process.

Education

High School Diploma: College Prep, 1992 WestPoint High School- Cullman, AL United States

Advanced coursework in all classes

Wallace State CC. Hanceville,Al. 1993-1995 vocational studies in Electrical,Hvac,and General Construction

[1]

*Cavalier Homebuilders inc. Started in plant facility working on assembly line in 1992,

Promoted to lead assistant, then supervisor over my dept. Also served as Quality Control for plant until promoted to Customer Care Technician til 2008 which involved travel working

In the field.

2016-present- customer service technician, Buccaneer homebuilders in hamilton, Alabama.

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