Data Analyst Customer Service
Resume:
Toqeer Ahmed
Contact # 908-***-****
Des Plaines IL- 60016
Email: *******@*****.***
.
Automotive CDK DMS/ERP Systems Controller /Applications Support Manager/Sr. System/Data Analyst & Administrator
Dynamic and an accomplished professional with over 12 years of experience in automotive dealerships Groups & Industries
CDK DMS/ERP Systems operations Supervision, IT & Finance, Automotive Sales & Aftersales Business System Process Management & Implementation International exposure in Middle East Counties - Saudi Arab,Kuwait,,Bahrain, Asian Countries – Hospitality Business, warehouse operations control Career Objectives:
To secure a challenging and suitable position wherein I can utilize my skills, experience and educational attainment to contribute to the success of a leading edge organization that has the need and offers opportunities for advancement.
Exposures:
Excellent management skills who leads by example and through instilling confidence in staff, leading to higher productivity and better client satisfaction. -Skilled in the principles of administration and management in the service industry, including strategic planning, production methods, human resources, and the coordination of people and resources.
Expertise in DMS/ERP CDK Autoline Management systems deployment, all modules (Account Receivable, Account Payable, General Ledger,Sales, Aftersales, Warranties,, Assets Register, CRM, MS, Payroll, Vehicle Rental, Franchise Data) setup,Operations control and implementation.
Hospitality Business management.
Excellent management skills who leads by example and through instilling confidence in staff, leading to higher productivity and better client satisfaction. -Skilled in the principles of administration and management in the service industry, including strategic planning, production methods, human resources, and the coordination of people and resources.
Efficient team leader, Office Manager & player.
Warehouse freight forwarding Operations & control.
Proficient in analysing business requirements, system integration, project management.
Office Manager with strong Analytical and leadership skills.
Adept in updating new technologies with sound communication, interpersonal, problem resolution, training, analytical and leadership skills.
Modern Banking Techniques
System Analysis & Design
Quick books bookkeeping
Professional Experience:
Supervisor Home Care Agency.
Duration July2022 – Present.
General Manager
Galaxy Hospitality
Duration Sep 2020 – April2022
Major duties & responsibilities:
Oversee all Motel activities, including hiring and firing, supervising employees, and training staff.
Night Audits and daily operations management.
In charge of Bi-Weekly Employees Payroll processing.
Control a housekeeping and maintenance operating budget.
Administer various billing related issues and coordinate with finance Dept. Autoline Consultant.
Organization: Universal Motors Agencies (Saudi Arabia)
Duration Nov 2018 – Sep 2020
Major duties & responsibilities:
Fully functional in all business modules of the DMS CDK Autoline/Kerridge systems.
Do offer high level support in all modules (Aftersales, Accounts (SL, PL & GL), Sale (VSB), CRM, and Asset Register etc.) & Operation control.
Worked closely with CFO and franchise managers to work on new projects to implement and setup in the system.
Administrative and system operations support.
• Information flows corresponding to key business processes in the automotive division.
• Working closely with CDK programmers to enhance the DMS system.
• Follow up with customers to isolate any issues in system.
• Accounts, Sale & Aftersales, CRM modules trainings on the CDK DMS Autoline Management
/ERP systems.
• Implementation & Creation of new after sale companies (SO, SM, PC, SC, WL) and mappings in the CDK Autoline System.
• Liaise with customers if any further requirements in the System. Group Autoline Training & Support Manager
Organization : Al Ghassan Motors(Saudi Arabia, Bahrain, France)
Duration: May 2016 – Nov 2018 (2.5 years)
Major duties & responsibilities:
Develops training programs & documenting process of all modules operations to educate end- users on Autoline DMS business process and providing functionality awareness to end-users.
Comprehend problems and analyse needs, resolves user queries and explains complex scenarios with simplicity.
Make sure the DMS Autoline operates in-line with the business requirements.
Provide 1st line support on Autoline and Log 2nd and 3rd line calls with ISL and liaise with same to ensure they are fixed in a reasonable time.
Supervision of the IT support team.
In charged of maintaining all front line Autoline Kerridge support and deployment.
Manage the training schedule.
Provide bespoke Autoline reports.
Facilitate to improve the effectiveness of workflow and processes.
Management of Autoline server, checking logs, backups etc.
Attend dealerships meetings where a Systems input is required.
Supervises Implementation and development in Autoline modules and define process.
Manages assigned Implementation Specialists to ensure all details are handled and coordinated to allow for a successful installation.
Maintain backups and monitor replication/mirroring of databases for disaster recovery.
Ensure proper customization, system and software configuration, and consistency of set-up across the dealership group.
Make any required changes to system Parameters.
Maintain and update POS and VSB modules nominal posting tables.
Advise on correct procedures and standard practice of all Modules. Achievements:
Implementation & setup for the introduction of VAT in Autoline system as per the Government’s standard law and requirements.
Group Stock – Verification of stock inventory and adjustment with GIS & inventory GL accounts balance reconciliation of Merchandise and franchise stock of each branch. (Bentley, Lamborghini
, Infiniti, Mclaren, Bugatti, Rotax,Ducati & Non franchise stock)
Bentley, Lamborghini & McLaren Technician teams and workshops setup, implementation and training of all sites Jeddah, Riyadh, Khobar & Bahrain. Application Manager
Organization: RMA Group
Duration: August 2012 – Nov 2014
Environment:
RMA Autoline Kerridge Rev8-30-9304B-20
Mercedes Benz (GSM) Autoline Rev8-30-9304B-20
Major Job & activities:
Country based and visited other RMA group sites as required from time to time.
Responsible for implementing Autoline and deploying through six sites within RMA Group, 13 remote provincial parts depots where stores were maintained for regional support contracts.
In RMA group braches operated dealership business units retailing Passenger Cars (Ford, Nissan, Tata, General Motors, Mercedes-Benz), light commercials (Ford, Tata, Mercedes, Land Rover, Freightliner), heavy commercials (Rosenbauer, Mercedes-Benz, Freightliner), and also offering full aftersales services with workshop and parts aftersales operations. Also in Kabul is the Heavy Equipment (JCB, John Deere, Shantui, TCM Forklifts) and Power Equipment (SDMO, Kohler, Himoinsa, FG Wilson,Sukham) Divisions.
In charged of maintaining all front line Autoline Kerridge support and deployment within RMA Group Afg.
Defined system scope, requirements and resources that support the Autoline business system in collaboration with senior management and stakeholders.
Monitored and recommended modules process to enhance the performance of application.
Frequent Project Strategy, Planning and Updates to Group Business Systems.
Conducted training need analysis and provides periodical Autoline trainings to the users.
Monitored and recommended modules process to enhance the performance of application Achievements:
PED Project setup in POS using fixed contract price.
RMA (HK) South Sudan Aftersales modules implementation and Training.
RMA (HK) South Sudan VSB implementation and Training.
RMA (HK) SS Accounts training.
PED HVAC & Gensets CRM setup with sites on CDK ADP Autoline System.
Gensets servicing menu and fixed contract price setup.
RMA Group (AFG) Construction Department POS setup with contract price list. Asst. System Administrator
Place: Kuwait Automotive Imports Co. W.L.L (Al-Shaya & Al-Sagar)
Duration: 1
st
July 2007 – August 2012 (5 Years. & 1 Month)
Posted: Kuwait
Environment:
Autoline (ADP) Kerridge Rev.8.35.9304
Back End: Sun O.S 5.9/Solaris 9
Server: SunFire V880.
Major Duties & responsibilities:
Responsible & supervised CDK Autoline system for proper accessibility in each module.
Developed Autoline reports and inquiries as per users’ & management requirements.
Updated after sales modules (POS and Stock management) system reports every mid and end of the month.
Supervised controls CRM data base management & cleansing project & call center.
Responsible for weekly and monthly management reporting for call agents productivity and data cleansing evaluation.
Desktop system and superior technical support, handle network and firewall issues.
Supervised the Monthly & Yearly closing of SL, PL, NL and Asset Register Depreciation Process.
Supervised payroll (PA) rollover and update process.
Managed and controlled the Autoline daily end, backup maintenance, log files, Panic files analysis, spooler and modules data files size.
In charged of assessments, maintenance and management of all hardware and user system operations.
UBL – Operational Supervisor. (2 Years & 4 Months)
Organization: United Bank Limited (UBL) Pakistan.
Designations: Duration: 1st Jan 2005 to-16 April 2007 Major Duties & responsibilities:
Provide customer service, answering complicated questions, explaining bank services, and backing up other employees as needed.
Coordinate and oversee the daily operations of a bank branch.
Accounts opening.
Make sure the bank is in compliance with all internal and government regulations. Academics:
Degree Year Div/%age
Masters of Information Technology (MIT) 2002-2004 73% Bachelors in Computer Science (BCS) 1999-2001 75%, 3.6 GPA References:
Matthew Ellis
Sr. Director, Finance
Fortive Corporation- Gordian.
Contact#: 812-***-****
Email:*********@*****.***
Owais Khan
Accounts controller.
Popeye Restaurants
Contact#: 862-***-****
Email:*********@*****.***
Kevin Hawkes
Group IT Director
Al Ghassan Motors (Saudi Arabia, Bahrain, France)
Email Address: *********@*****.***
Contact # +44(0)770-***-****
Fraidun Besharat
Accounting Lead
Etemaad Saffron
Contact# 615-***-****
Email:**********@*****.***
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