office manager, Acc. P/R, general manager, Stock Supervisor Manager
Resume:
KEITH E. LEONARD JR.
*** ****** **. **** 1-740-***-****
Newark, OH 43055 Email *******@***.***
QUALIFICATIONS SUMMARY
SERVSAFE 2 certified.
Experience in restaurant, office and movie theatre management.
Experience in retail sales.
Vast knowledge of computers, computer repair and software.
Knowledge of many computer languages and programs including MSOffice, Excel, Pascal, C, C++, Fortran and Cobol.
Excellent organizational, problem-solving and development skills for creating and maintaining order.
Capable of working on a team, as team leader or independently.
Excellent customer management capabilities.
EXPERIENCE
September, 2015 - December, 2021
Little Caesars
Pickerington, OH
General Manager
Shift management for high volume pizza restaurant.
Processing of daily, weekly and monthly paperwork.
Accounts Payable/Receivable
Handling of customer complaints.
Handling personnel duties: interviewing, selection, hiring, training and evaluation; liaison between upper- management and employees; and termination of employees.
Maintaining of daily, weekly and monthly store inventory.
Accomplishments
Development of many new store procedures.
Designed programs to help with invetory control.
Highest online order percentages in market and 4th in country.
$77 DPMH
Highest Mystery Shop and Review in Market
September, 2014 - September, 2015
Burger King
Lancaster, OH
General Manager Trainee
Shift Management, which includes weekly employee scheduling for a staff of 30, maintaining employee files, repair and preventative maintenance of equipment, and developing cleaning and closing procedures for a new store.
Processing of daily, weekly and monthly paperwork.
Accounts Payable/Receivable
Handling of customer complaints.
Handling personnel duties: interviewing, selection, training and evaluation; liaison between upper- management and employees; and termination of employees.
Maintaining of daily and weekly store inventory.
KEITH LEONARD JR. PAGE TWO
RESUME
September, 2011 - July, 2014
Regal Cinemas
1635 River Valley Circle S
Lancaster, OH 43130
Full Time Associate Manager/Projection Booth Manager
Experience with the current technology in digital/3D presentations: Building Playlists,
maintenance of digital projectors and other aspects of this new and exciting
presentation.
Control of Booth personnel: training, evaluation and recommendations.
Accounts Payable/Receivable
Running daily shows, building new movies and breaking down old movies.
Processing of daily, weekly and monthly paperwork.
Maintenance of projectors and equipment.
Accomplishments
Developed new procedures for theatre including inventory control, maintenance issues and movie problems.
Developed new procedures for the conversion to all digital technology.
March, 2011 - June, 2011
Pizza Hut
157 Woodstock Ave,
Rutland, VT 05701
Assistant Manager
Shift and restaurant management, maintaining employee files, repair and preventative maintenance of equipment, and developing new cleaning and closing procedures.
Processing of daily, and weekly paperwork.
Accounts Payable/Receivable
Handling of customer complaints.
Maintaining daily and weekly store inventory.
July, 2006 - March, 2011
United States Postal Service
325 Strawberry Field Rd
Warwick, RI 02886
Rural Carrier Associate
Only RCA for Metropolitan Warwick Office.
Casing and delivery of mail for over 612 (Largest route in RI) separate stops.
April 2006 - November, 2010
Regal Cinemas
207 Swansea Mall Dr
Swansea, MA 02777
Projection Booth Manager
Experience with the current technology in digital/3D presentations: Building Playlists, maintenance of digital projectors and other aspects of this new and exciting presentation.
Control of Booth personnel: training, evaluation and recommendations.
Running daily shows, building new movies and breaking down old movies.
Processing of daily, weekly and monthly paperwork.
Maintenance of projectors and equipment.
KEITH LEONARD JR. PAGE THREE RESUME
Accomplishments
Developed new procedures for theatre including inventory control, maintenance issues and movie problems.
Procedures for Booth maintenance and cleanliness that lead to being the model theatre visits from CEO and Board of Director’s visits from Regal Entertainment Group over the past three years.
Maintenance of projectors and equipment in theatre.
Processing of daily paperwork and money control in large amounts.
Shift and theatre management, which includes weekly employee scheduling for all departments, maintaining employee files, preventative maintenance and minor
October, 2005 - April, 2006
CinemaWorld 16
Lincoln, RI
Projection Manager, Concession Manager, Usher Manager
Control of personnel: interviewing, termination, files, training and evaluation.
Projectionist: running daily shows and ordering of and breaking down old and putting together new weekly movies
repair of Booth equipment and Concession equipment, daily running of theatre.
Processing of daily, weekly and monthly paperwork.
Handling personnel: interviewing, selection, training, evaluation/ termination of employees.
Accomplishments
Developed all procedures and paperwork control for Projection Booth, Ushers and Concession
for a brand new 16-plex theatre: including but not limited to: opening, closing, shift and cleaning.
Instrumental in developing new procedures and paperwork for money and personnel control.
Job Fair for hiring 80 initial employees.
July, 2003 - April, 2005
Pizza Hut Restaurants
Cranston, RI 401-***-****
Assistant Manager
Shift and restaurant management, which includes weekly employee scheduling for a staff of 22, maintaining employee files, repair and preventative maintenance of equipment, and developing new cleaning and closing procedures.
Processing of daily, weekly and monthly paperwork.
Handling of customer complaints.
Handling personnel duties: interviewing, selection, training and evaluation; liaison between upper management and employees; and termination of employees.
Maintaining daily and weekly store inventory.
Accomplishments
Instrumental in receiving CER score increase from 89% in July’04 to 94% in April ‘05.
Instrumental in decreasing In-Store Production times from 21 seconds to 14 seconds.
Increasing sales from 1.20:1 to 1.35:1 in dollars.
Increasing delivery on-time percentage from 86% to 98%.
KEITH LEONARD JR. PAGE FOUR
RESUME
June, 2001 - June, 2003
Wendy’s International
Warwick, RI
Assistant Manager
Shift Management, which includes weekly employee scheduling for a staff of 30, maintaining employee files, repair and preventative maintenance of equipment, and developing cleaning and closing procedures for a new store.
Processing of daily, weekly and monthly paperwork.
Handling of customer complaints.
Handling personnel duties: interviewing, selection, training and evaluation; liaison between upper -management and employees; and termination of employees.
Maintaining of daily and weekly store inventory.
Accomplishments
Instrumental in opening “new store design”; achieving SPARKLE benchmarking, and Phase 1 training certification in less than 1.5 years.
Instrumental in decreasing service times from 155 seconds to 119 seconds.
Increasing sales by 25%.
Decreasing voids from 4.75 to 2.30%.
August, 1996 - June, 2001
Burger King Warwick, RI
Assistant Manager
Shift Management, which includes weekly employee scheduling for a staff of 30, maintaining employee files, repair and preventative maintenance of equipment, and developing cleaning and closing procedures for a new store.
Processing of daily, weekly and monthly paperwork.
Handling of customer complaints.
Handling personnel duties: interviewing, selection, training and evaluation; liaison between upper- management and employees; and termination of employees.
Maintaining of daily and weekly store inventory.
June, 1993 - August, 1996
CKC Inc
Warwick, RI 02886
Office Manager
Management of office of 6 employees
Office Paperwork for a bakery handling daily baked goods for 23 Dunkin Donut stores.
Data Entry on 10 Number keypad.
August, 1989 - June, 1993
Burger King
Warwick, RI
Assistant Manager
Shift Management, which includes weekly employee scheduling for a staff of 30, maintaining
employee files, repair and preventative maintenance of equipment, and developing
cleaning and closing procedures for a new store.
Processing of daily, weekly and monthly paperwork.
Handling of customer complaints.
Handling personnel duties: interviewing, selection, training and evaluation; liaison between upper management and employees; and termination of employees.
Maintaining of daily and weekly store inventory.
KEITH LEONARD JR. PAGE FIVE
RESUME
August, 1988 - June, 1996
Caldor
Warwick, RI
Night Stock Supervisor
Nightly Stock Manager for big department store.
Pallet Jack experience, some forklift experience
Planogram experience.
POP experience
Schedule Staff of 30+
Schedule Seasonal Staff of 50+
EDUCATION
1995 Graduated Rhode Island College
Bachelor of Arts in Computer Science
1989 Graduated Warwick Veteran’s Memorial High School
Rhode Island Honor Society
Computer Program
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