Service Representative Customer
Resume:
Danica Aira Wright
**** *** *** **, ******, OH **414
*************@*****.***
Professional Summary
I'm hard working, very open-minded. I'm very dedicated and passionate of what I do. I'm willing to learn new skills and challenges. Employment history
Shopper, Instacart. Dayton, OH
Present
Shopper has to shop the groceries from the store and deliver it to the customer on time.
Daher, DoorDash. Dayton, OH
Mar. 2022 – Present
As a dasher, you have to pick up the customer's order from the restaurant and deliver it to the customer's address.
Grocery Bagger, U.S Army Commissary. Savannah, GA
Jul. 2017 – Sep. 2020
Bagged customer's groceries and take them out, organized them in their car. Customer Service Representative, Iqor Inc.. Cavite, Philippines Sep. 2015 – Feb. 2016
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Answering phone calls, help customer ordering, cancelling orders throughWalmart.com.
Process/offer refunds and replacements.
Loan Officer, ASA Philippines Inc,.. Tarlac, Philippines Apr. 2013 – Dec. 2013
Skills
Organizing
Microsoft typing
Online Marketing
Project Management
Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information. Meet with applicants to obtain information for loan applications and to answer questions about the process.
Explain to customers the different types of loans and credit options that are available, as well as the terms of those services. Review loan agreements to ensure that they are complete and accurate according to policy.
Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
Handle customer complaints and take appropriate action to resolve them. Review and update credit and loan files.
Submit applications to credit analysts for verification and recommendation. Compute payment schedules.
Work with clients to identify their financial goals and to find ways of reaching those goals.
Negotiate payment arrangements with customers who have delinquent loans.
Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action. Supervise loan personnel.
Prepare written documents to establish contracts with or communicate financial recommendations to clients.
Education
Cavite State University - Trece Martires Branch, Cavite, Philippines Associate of Science, Associates of Computer Secretarial, Mar. 2013
Contact this candidate