Customer Service Representative
Resume:
Solution-oriented problem-solver with skills in taking reports and keeping detailed records of regular and emergency situations. Stays alert and focused in emergency situations and makes logical decisions to promote personal and employee safety.
Work History
2021-09 - 2022-07
Train Conductor
Iowa Northern Railway, Waterloo, Iowa
Boarding freight cars, operating track switches,
Inspecting cars
Using radio communication to control train movement
Push, pull, lift and carry up to 25 pounds frequently; up to 50 pounds occasionally; and up to 85 pounds infrequently.
Communicated with train dispatchers to obtain and adjust directions.
Maintained strict schedules for passengers and cargo.
2020-05 - 2021-08
Operator
John Deere Tractor and CAB, Waterloo, Iowa
Scan benches from several departments
Organize cart for optimal space and usage
Deliver Parts and Scan Back to assure assemblers have all the tools and parts required
Organize and clean part benches
2019-12 - 2020-05
Wireless Consultant
Us Cellular, Jefferson City, Missouri
Provided the industry's best concierge-level customer service
Participated in a series of trainings to master the art of sales
Created a personal customer database to support and schedule appointments
Accepted financial responsibility of opening and closing a business alone
Adapted quickly to changing sales, promotions, products, and environment
Contributed to store success in sales daily and monthly
Met and exceeded daily and monthly sales quotas
Received and maintained store inventory
2018-07 - 2019-12
Customer Service Representative/Case Manager
Jefferson City, Missouri
Obtained personal client information (PCI) by answering telephone calls; interviewing clients; verifying information.
Verified eligibility by comparing client information to requirements
Informed clients by explaining procedures; answering questions; providing information relevant to the client and their case(s)
Maintained and improved quality results by adhering to standards and guidelines; recommended and improved procedures
Maintained communication
2017-11 - 2018-07
Waiter
Arris Pizza, Jefferson City, MO
Provide the perfect service experience for every Guest
Ensure the Guest feels important and welcome in the restaurant
Ensure hot food is hot and cold food is cold
Adhere to timing standards for products and services
Look for ways to consolidate service and increase table turns
Present menu, answer questions and make suggestions regarding food and beverage
Serve the Guest in an accommodating manner
Must know all food liquor, beer, wine and retail offered
Apply positive suggestive sales approach to guide Guests
Education
2016-06 - 2019-05
Bachelor of Science: History and Political Science, Philosophy
Lincoln University - Jefferson City, MO
2012-08 - 2016-05
Bachelor of Arts: Music and Religion
Morehouse College - Atlanta, GA
Contact
Address
Houston, Texas, 77082
Phone
**********@*****.***
WWW
https://zety.com/profile/jaylin-jones/378
Skills
Managing unloading procedures
Checking switches
Maintaining equipment
Schedule Management
180 WPM
Spreadsheet management
Multi-line phone proficiency
Filing and data archiving
Travel coordination
Performance improvement
Scheduling
Staff Management
Maintaining safety
Software
Efficient in all Microsoft Programs
.
Jaylin Jones
Customer Service Rep
Contact this candidate