Service Representative Personal Assistant
Resume:
Maria Aurilio-Rea
Walpole, MA *****
***************@*****.***
Work Experience
Member Service Representative (MSR)
The Panther Group - Maynard, MA
March 2021 to June 2021
Worked remotely with U Health and UMass Medical for the Massachusetts Homebound COVID-19 Program
Took inbound calls and screened Homebound callers to schedule in Home COVID-19 Vaccine.
Answered questions and directed those who did not qualify for program to Proper state agencies to receive vaccine
Member Service Representative (MSR)
Addeco - Canton, MA
December 2020 to January 2021
• Temporary remote customer service
• Assisting Fund members in proxy voting
• Handled busy inbound and outbound calls
• Ability to train and work remotely in home office Office Manager/Bookkeeper
Whitehouse Contracting Co., Inc. - Walpole, MA
October 1999 to January 2020
• All phases of Payroll and Human Resources
• Administers company Simple IRA,, Section 125, PTO, health and dental plans
• Writes and publishes all help wanted ads.
• Created company website and handles all social media communication
• Speaks initially with potential new employees, makes interview appointments and conducts i-CORI checks. Keeps accurate employee files and data.
• Helps new employees with new hire package and understanding non-compete regulations
• Answers all employee questions and concerns regarding benefit package, unemployment rights and company policies.
• Handles busy switchboard, and directs messages the President/Owner and Vice President/Owner
• Schedules sales appointments and installs working closely with Owners, Wood Shop manager, and Lead Installer.
• All office supply and wood shop ordering
• Accounts payable and receivables and keeps accurate records
• Month end bank reconciliations
• Quickbooks knowledgeable
• Files year end Annual Reports and works closely with off site accountant
• Personal assistant to owner, taking care of personal appointments Payroll Specialist
Advantage Payroll Services - Canton, MA
October 1999 to April 2003
• Processed weekly, bi-monthly, monthly payrolls
• Accurate keying and recording of client records
• Directed tax notices to proper departments
• Handled customer questions and concerns in timely manner
• Handled year end fringe benefit reporting
• Installed computer program, trained, and worked exclusively with specialized Direct Key client base
• Conducted some weekly branch trainings on computer programs
• Top 5 National ancillary up sale employee
• Frequently asked to help supervisors and branch manager with special projects Education
High school diploma
Walpole High School - Walpole, MA
September 1976 to May 1978
Skills
• Accounts Receivable
• Accounts Payable
• QuickBooks
• Bookkeeping
• Human Resources
• Bank Reconciliation
• Payroll
• Customer service
• Phone etiquette
• Microsoft Office
• Account Reconciliation
• Microsoft Excel
• Administrative experience
• Journal Entries
• Office Management
• General Ledger Reconciliation
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