Professional Guest Service, Managerial and Bilingual.

James Brown

Lauderhill, Florida ***** 786-***-****

*************@*****.***

PROFESSIONAL

SUMMARY I am a determined, vibrant 52 years young, customer service expert who is bilingual and possess managerial as well as social skills that are considered assets in any place of business, mainly because I am compassionate, comprehend and respect all people regardless of their race, creed or sexual orientation.

SKILLS

● Passenger Assistance

● Driving and Transportation

● Route Logs

● Documentation and

Recordkeeping

● Navigational Systems and GPS

● Valid Driver's License

● Traffic Law Observation

● Verbal and Written Communication

● Confidentiality Understanding

● Time Management

● Vehicle Inspection

● Daily Security Checks

● Administrative Support

WORK HISTORY

DRIVER 10/2019 to 03/2020

Lyft Ride Sharing Miami, FL

I safely transported each passenger to his/her destinations in the Dade, Broward and West Palm Beach county areas in a timely manner while they were in my care and attempted to ensure that each of their needs were met. DIRECTOR OF SECURITY 10/2017 to 12/2019

Marksman Security Corporation Fort Lauderdale, FL

● Directed security services and safety functions to align key processes with goals and objectives of organization and regulatory compliance.

● Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.

● Developed and grew staff competencies through team development, implementation and support of specific training for various responsibilities.

● Researched, reviewed and recommended equipment, materials and supplies to prepare and maintain security expenses within approved budget.

GUEST SERVICE COORDINATOR 10/2014 to 10/2017

Mimo Enterprises LLC Miami, FL

As the front desk agent at the Vagabond Hotel: I made reservations, checked hotel guests in and out of the hotel and answered phones and took messages while serving the public while assuming this position. I was also handled the brunt of the Latin-American Clientele because I spoke the best Spanish and could professionally translate information and documents for upper management.

NIGHT SHIFT SUPERVISOR 08/2012 to 10/2014

U. S. Security Associates Doral, FL

● Observed each team member to carry out duties and provided constructive criticism.

● Trained staff members to perform inventory management, customer service and maintenance.

● Managed communication between associates and management, addressing key issues and needs.

● Assigned each member of 5 person team with specific daily tasks and responsibilities.

SITE SUPERVISOR 01/2007 to 12/2011

Securitas Security Services USA Doral, FL

● Developed work schedules for team members to maximize shift coverage.

● Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.

● Initiated onsite safety program and properly trained team members to decrease injuries.

● Evaluated team member strengths and assigned tasks based upon expertise and background.

EDUCATION

Associate of Arts Secondary Education 05/1992

Miami Dade Community College, 300 NE 2nd Avenue Miami, Fl 33130 High School Diploma 06/1989

Miami Jackson Sr. High, 1751 NW 36 Street Miami, Fl 33142

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