Data Entry Customer Service

Chanda Hector

**** **** ***** ***** ***** Mountain, Georgia 30088

404-***-**** ***************@***.***

Summary of Skills

Ability to prioritize and Multitask in a fast-paced environment

Customer Services/ Receptionist Duties/ Data Entry

Proficient in Microsoft Office Suite, Computer Savvy

Basic skill in Procurement / Medical Insurance & Billing Terminology

Ability to Work Independently, Listen Effectively and Excellent Communication Skills

Payroll Preparation /Automated Billing

Professional Experience

Diet Clerk/ Customer Service Rep

Processing new diets and menu or changes to existing diets or menus and perform clerical duties.

Tallies and records nutrition information and informs dietary staff of patient requirements.

Ability to communication with patients, relatives, nurse, and physicians in the subject of the patients’

Prescribed diet, print labels, faxes generation reports.

Answer telephones, processes tube feeding and calculate the rate of nourishment and maintain caudexes

Administrative Support

Answered Multi-line phones, Appointment scheduling

Updated, organized, compiling reports and client files

Experienced in Identified and resolved problems while provided exceptional customer services

Maintain records of pending client’s requests, generate clients reports and summaries

Served as liaison between vendors, contractor, clients and mortgage company

Mailed handled, received, sorted, distributed and processed packages for shipping

Data Entry Management

Operated and supervised a team of 10 customer service representatives in Call Center

Managed adjustment cases to expedite swift closure

Researched /Updating, adjustment, debited/credited accounts and balanced write off

Verified automated billing report and monitored large cash amount

Provided customer service with a call volume of 80calls daily, Identified and Resolved customer service issues

Compiled data for monthly financial reports

Monitored and maintained daily expense reports, developed and evaluated progress of staff

In-take Specialist/ Receptionist

Greeted client, vendors and staff, fill purchase orders, order supplies, mileage report and faxes

Coordinates the referral and intake process for CSBG Program, acts as a resource to clients

Answering telephones, screening, appointment scheduling, process client information

Proficient with several software application including Microsoft Word, Power Point, Excel, Microsoft Outlook, Easy Trak, Pathway and AS 400

Education/ Special Training

DataEntry/WPCertification- Draughon’s Medical Billing and Coding- Kaplan Certification Phlebotomy -Atlanta Career Instuitite

Certificate BLS

08/2014-Present Northside-Gwinnett Hospital Diet Clerk/ Hostess Lawrenceville, GA 1/2009- 07/2013 Partnership for Community Action In-Take Specialist Norcross, GA

9/2004- 12/2008 Crawford & Company Data Manager Tucker, GA

1/2001- 9/2004 ABC Radio Traffic Continuity Atlanta, GA

4/1999- 1/2001 DOT (State Aid) Administrative II Atlanta, GA

5/1997- 4/1999 Dekalb Community Service Board Administrative Clerk Decatur, GA

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