Facilitator, Training Specialist

Melanie P. Manor

OBJECTIVE

To take a challenging or managerial role in the field of Learning while executing and managing training programs and facilitation. Specialize in the retention of industry Learning Management Systems protocols and Instruction. Train and ensure the quality and delivery of all customer focused expectations. Maintain the integrity and experience gained in the industry. Deliver and develop all training and customer service needs.

SKILL SUMMARY

More than 26 years of experience in the creation and implementation of all Learning Management systems, corporate facilitation, management of people and curriculum development. Strong background in facilitation, end user training and support documentation, experience in major operation of hardware and software for SABRE and Learning Management Systems.

SYSTEMS PROFICIENCY

Languages: C, C++, Visual Basic, FORTRAN, MS/DOS, Pascal, LISP, HTML, COBOL and Assembler

Databases: MySQL

Applications: MS Office, FrontPage and SAP, SumTotal Learning Management Systems (Training Site) Workstation

7.6, SABRE, View Direct, SyncSort, TSO and COGNOS, SABA Enterprise 5.5 (SABA Implementation & Configuration) Operating Systems: Windows, DOS, Vista, Delphi, System Access Manager (SAM). Cherwell Systems Technology, Degrees. Sumtotal, Learn Tech.

EMPLOYMENT HISTORY

10/2021 – 7/2022 Baker Hughes Oil and Gas Houston, TX Senior Learning Management Administrator

• System wide Administrator of BHL Sumtotal Learning for all operations

• Managed IT Systems with testing on web-based Learning System

• Established IT Systems procedures for using Sumtotal to all Oil Field Operations

• Trained Local Administrators in current use of all IT Systems.

• Created consistent structure for IT Help Desk supports tickets to ensure consistency in required content and created work duties for each team.

• Provided customer protocols to employees and staff to ensure consistent practices are followed and to meet regulatory guidelines.

• Managed and created local policies and procedures to support the organization.

• Provided and created projects and plans to support day-to-day business cadences

11/2020 - 9/2021 Small Business Administration (contract) Fort Worth, TX Loan Specialist (General)

• Processed home and/or business loans and make recommendations on collateral needed to secure loans.

• Applied accepted financial procedures to analyze financial resources to determine an applicant's ability to repay requested loans.

• Reviewed all pertinent facts needed to make eligibility determinations by analyzing such factors as the nature and cause of damage, intended use of proceeds, legislative and administrative loan limits, and disposition of insurance and other recoveries.

• Ensured loan files contain all pertinent documentation to include conversations with applicants and written recommendations or justifications for conclusions.

2/2019 – 6/2020 American Airlines Corporation Fort Worth, TX Learning Management Administrator, FastrAAck, Cherwell IT Support and Sumtotal Learning Systems

• System wide Administrator of FastrAAck system and replacement Learning Management System for all operations in the system

• Supported American Airlines Diversity Initiative as a Facilitator of the Program

• Maintained and distributed keywords for system wide requiring and system access

• Maintained all access and aspects of the FastrAAck System and LMS system

• Query historical data reports using SyncSort/View Direct systems for audits

• Facilitated system wide discussions on the use proper security maintenance protocols for Compliance Coordinators.

• Created FAA Airport Training Oversight System Audits

• Required Annual FAA Regulatory training and maintain Lock Out System, OSHA and monthly Security

• Maintained the security of the training systems based on Legal Requirements

• Completed and performed office and group training audits for legal and various requesting departments and consultation.

• Provided and Training Local Administrators in current IT Systems.

• Managed IT Help Desk supports tickets to ensure consistency in required content is met

3/2008 – 2/2019 IBM/Integrated Global Systems Fort Worth, TX Lead Learning Administrator Manager (at American Airlines)

• System wide Administrator of Fastraack system and Learning Management System for all operating departments

• Facilitate System wide discussions and workshops for General Managers and Compliance Coordinators on the use proper training compliance standards

• Required Training for Monthly and Regulatory Initiatives

• Assist ITS with testing on web-based Learning Management System

• Manage, maintain, create and manipulate data inputs for web-based Learning Management System

• Develop, trained and maintained PC Skills, FastrAAck and LMS/SABA Administrator curriculum for the end users

• Manage on/off-shore Administrative Representatives

• Provide and Train local Administrators on current IT systems 4/2000 –

2/2008 American Airlines Corporation Fort Worth, TX Learning Administrator, FastrAAck and Aspen LMS Systems

• System wide Administrator of FastrAAck system and replacement Learning Management System for all operations. Maintain and distribute keywords for system wide requiring and access

• Maintain all access and aspects of the FastrAAck System and LMS system

• Query historical data reports using SyncSort/View Direct systems as requested

• Facilitate system wide discussions on the use proper security maintenance of training compliance reports for Compliance Coordinators.

• Maintain the security of the training systems based on Legal Requirements

• Complete and perform office and group code and random training audits for legal and various requesting departments and consultation.

• Develop Annual Management Compliance, F.A.A – D.O.T Compliance Survey and FAA Drug and Alcohol certification support lessons.

• Facilitate the monitoring of training compliance by providing a system wide training report to all levels of management.

• Assist IT Systems with testing on web-based Learning Management System

• Work with IT Systems to establish procedures for using the LMS to support Field Operations

• Provide and Training Local Administrators in current IT Systems.

6/1999 – 4/2000 TeleService Resources/Training Department Fort Worth, TX Senior American Airline Cargo Facilitator

• Trained and developed associates to handle all Function calls for American Airlines Cargo.

• Created and revised Cargo training plan for associate recurrent training.

• Conducted Train the Trainer sessions to ensure consistency amongst trainers for AA Cargo Global Course.

• Acted as a Liaison between the client and the associates.

• Developed and maintained the AA Cargo curriculum.

• Created training guidelines and ensured that Quality standards are met for COPC compliance in Training.

• Coached, counseled and developed Instructors for AA Cargo product.

EDUCATION

1992-1995 Huston-Tillotson University Bachelor of Science/Technology Austin, TX

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