Customer Service Support Representative
Resume:
Imari' Rae Brock
Customer Service Representative/Call Center
Duncanville, TX 75116
************@*****.***
Determined, dependable, motivated experienced person seeking a position that will challenge acquired knowledge and increase related skills in the interest of improving the overall image and productivity of the company. Although I have experience in the customer service industry, I love to learn and always up for a challenge whatever the situation maybe. I get along well with others and work efficiently on my own.
Authorized to work in the US for any employer
Work Experience
Front Desk Receptionist
Dallas Ink - Dallas, TX
August 2014 to Present
I answer phone calls, set appointments, deal with all the clients paper work and file it, handle payments with cash/debit, and help keep the office clean throughout the day. I enjoy the hands on face to face with clients and helping making their vision come to light. Supervisor
Walmart Corporate Office - Fort Worth, TX
June 2019 to May 2022
Working here I was helping with billing, customer service. email, and chats for online orders. At times I would help with the new hires for training as well. I would assist my manager with hosting team meetings or helping agents with Sup Calls with upset customers. Data Entry
Boy Scouts of America (Contractor) - Irving, TX
August 2018 to October 2018
We receive applications and we submit the data into the system for our councils. Technical Support Representative
ADT Security Services - Irving, TX
February 2017 to July 2018
High call volume call center answering inbound calls working with customers to solve billing, tech support, customer care, and loyalty questions and needs I always make sure customers are happy and I always make it my job to save the customer if they are calling to cancel service. Customer Service Representative/Call Center
Dex Media (Contactor) - Grapevine, TX
February 2015 to May 2016
Answered inbound calls and made calls out if necessary. Worked with Google accounts assisting clients with opening listings on Google Maps. I opened and closed cases also sent out emails to clients daily based on their case.
Customer Service/ Collection Agent
ATS-Time Warner - Dallas, TX
December 2012 to January 2015
High volume call center answering inbound calls from customers regarding cable, internet, phone service payments. Fax and receive documents on customer agreement to make payments. Also assist with minor technical issues and services outages. Became a team lead to help with sup calls and assist agents with help when needed. Was approved to work from home to play both roles. Detail Checker
J. C. Penny (Contactor) - DeSoto, TX
January 2012 to November 2012
Warehouse
• Responsible for scanning price tags and placing tags on items and clothing. Always met performance for that day without any assistance from co-workers. Occasional work in other areas for instance opening boxes and placing tags on items within the designated time line. Customer Service Representative, Sales Clerk
AA Center - Dallas, TX
February 2006 to December 2007
Worked in the Dallas Cowboys Sports Store. I assisted customer with purchases, after store closed, I clean and restocked items for the next day. I also assisted with after hour inventory of stock. Filled in as cashier when necessary.
Achievements/Awards
● J.C .Penney -Always met performance for that day without any assistance from co-workers. Sometimes was sent to assist in other areas like opening boxes and placing tags on items within the designated time line.
Skills
Education
High School Diploma
Skills
• Excel (10+ years)
• Call Center
• Customer Care
• Customer Support
• Customer Service
Additional Information
● Customer Service / Data Entry / Dispatch Skills
• Quick learner
• Responsible
• Self-motivated
• Positive Attitude
• Very Dependable
• WordPerfect/Excel
Contact this candidate