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Customer Service manager

Location:
San Antonio, TX
Salary:
40hr
Posted:
August 23, 2022

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Resume:

Audrey Hughes Cell: 214-***-****

adr9wj@r.postjobfree.com

SUMMARY OF QUALIFICATION Senior Intelligence professional with over 3000 hours of FMV experience utilizing various tools such as ArcGIS, Google Earth, ARAT, and MS Office. Years of Knowledge Management experience in and out of a combat zone effecting all levels of security and procedures for lower and higher levels. Developed numerous products to include target logs, 360s, and mission storyboards in support of mission investigations and movement decisions. Assets exploited include (black spider, reapers etc.).

Problem solver and strong team player that excels in fast paced strategic environments. Strong research and analysis skills partnered with briefing, reporting and critical thinking to drive mission success. Years of providing assistance and support to Sexual Assault and Sexual Harassment Victims at BDE level and lower. Years of management experience overseeing up to 650 personnel and daily department security, operations and logistics. Knowledge of warehouse and stocking procedures as well as loading and unloading product. Extensive customer service and implementation pf principles and processes for providing excellent customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

SECURITY CLEARANCE: Active TS/SCI- (Expires June 2026)

OVERSEAS OPERATIONS:

●CENTCOM Mission-Operation Inherent Resolve (OIR)-Iraq, Syria

●Operation Iraqi Freedom-Kuwait

COMPUTER SKILLS / PROGRAMS: MS Office Suite Mozilla, Power Point, Aspen system, POS system, Legends system, ACT, Access, OPUS, Siebel, Telegence, Adobe Photoshop Adobe Illustrator,CS2, Adobe Flash CS4, SIDPERS, MILPERS, EMILPO, JPAS, E-QUIP, MEDPROS,AGRMIS, RLAS, IWS, ITRS, MILSuite, ALMS, Share Point, RMS, DIHMERS, Ariba, MyApron, DoD Websites, DCGS-A, ARCGIS, ARAT, ArcGIS, JWICS, Google Earth, SIPRNET, DSAIDs and CIDNE.

EMPLOYMENT U.S. Army Reserves (Active Guard Reserves (AGR))

FEB/2015 - Current *Brigade Senior Intelligence Analyst/Brigade Sexual Assault Response Coordinator (SARC)/Electronic Warfare NCOIC (EWO)/Knowledge Manager

Nationally Certified BDE SARC Aug 2021

•Government trained Intel Analyst constantly handling of TS/SCI level information and use of discretion when forwarding information to higher levels.

•Constant inputting and analyzing data for effective execution of actions and processing using DCGS-A, ARCGIS, ARAT, ArcGIS, JWICS, Google Earth, SIPRNET, CIDNE etc.

•Supervising, coordinating and participating in the analysis, processing, and distribution of strategic and tactical intelligence.

•With over 1500 hours handling FMV footage and specs for Intel presentations and INTSUM/GRINTSUM presentations for battlefield analyzing, which includes Portal technologies from development to maintaining products.

•Provide recommendations for the development of Knowledge Management systems and procedures through SharePoint, being produced for government review while staying within the guidelines of KM SOPs, Army FMs, regulations and policies with SharePoint implementation using HTML, SGML and XML formats.

•Assist with designing, structure and editing of policies and practices to ensure effective performance, safety and organization for handling and transport of sensitive hardware and documentation while ensuring to maintain integrity throughout all processes.

•Prepares all-source intelligence products through research and investigation processes to support the combat commander and the commanders in a combat zone.

•Completes time-sensitive all-source Intel and editorial projects in support of OIR and current counter-terrorism issues.

•Supports counter-terrorism operations and frequently researched target areas related to OIR.

•As a EWO, responsible for cyber protection and integration. Responsible for conducting and coordinating electronic attacks, facilitating electronic protection, and providing electronic warfare support. Planning and execution of electronic warfare operations. Coordinating the attachment of specialized electronic warfare teams.

•Deny, disrupt, deceive, degrade, or destroy enemy electronic warfare capabilities in a combat zone.

As the Knowledge Manager, prepare and brief all battalion level personnel on current actions within our Area of Operation (AO) in a neutral and combat zone.

Information compiled and placed into a report and slide deck from all battalion level sections starting with

•HHC and covering all sections consisting of S1-HR, S2-Intel Operation, S3-Movement and Logistics, S4-Supply, S6-IT and all units falling under the battalion consisting of over 1000 soldiers. Prepared daily meetings for Battalion Commander and Battalion Command Sergeant Major.

•Designed, Configuration and data management of applications of websites and databases required to complete mission processes at the highest standards, meets quality control, and cost effectively utilizing the resources on hand.

•Develop productivity goals, procedures and database checks and ensuring the development of systems are accessible and working for all users on both UNCLASS and CLASSIFIED levels.

San Antonio Spurs and Entertainment 2016-2017 Security Guard I

•Provided constant security for the San Antonio Spurs Team, staff, and their families on game days

•Regulate and control access to restricted and secure areas. (i.e., event level, receiving dock, locker rooms, and other sensitive areas). Monitor, patrol and respond to alarms/emergency situations inside/outside the AT&T Center/Toyota Field and grounds. Provide quick, professional, and effective response in security and/or safety related situations.

•serve and interact with guests attending AT&T Center/Toyota Field games and events. Provide information and direction to inquiries from the public or AT&T Center/Toyota Field employees.

•Interact professionally and notify the proper authorities or personnel, as situations dictate.

•Provide information and direction to inquiries in a positive and friendly manner.

•Complete effective communication, both verbally and written where appropriate, in situations where reports are generated, or direction is needed. Prepare effective incident/accident reports.

•Consistently and appropriately problem solve. Identify, diagnose and resolve safety concerns. Effectively generate safety awareness and training. Identify and effectively enforce guidelines to reduce unsafe practices.

•Other duties as requested

The Home Depot OCT/2014- FEB/2015 Regional HR Director/RARM (Region Associate Relations Manager) Executive Assistant

●Provide continuous support for the Regional HR Director and Region Associate Relations

●Manages/Approves regional expenses through Ariba for Region Director and approval authority for District HR managers.

●Prepares status reports and other materials by collecting, editing and synthesizing information from multiple sources for regional and district sales goals and status fir standings within the division.

●Researches a wide variety of information requests including partnering with the recruiting team and all district mangers to ensure district numbers are on point and are in their planning pipeline.

●Maintains confidence and protects operations by exhibiting appropriate discretion to keep information confidential while following company policy.

U.S. Army National Guard Aug 2011-May 2013 Human Resource Supervisor /Project Manager/Career Counselor

●Supervised 8 soldiers delegating daily tasks and duties in support of 650 soldiers in 3 regions and provide quarterly reviews for Senior NCOs. Process new hire/recruit in-processing packets and security clearances.

●Constant handling of “Secret” level and classified information and use of discretion when forwarding information to higher levels. Go to person for verification or regulations and procedures for admin and HR processes.

●Managed multiple projects for all units in 3 states (Texas, Oklahoma and North Carolina) for deployments and in country assignments.

●Create, organize and manage all personnel files and actions. Prepare, updates, and coordinates requests for evaluations, to include responding to evaluation inquiries, edited and processed recommendations for awards and decorations.

●Manage all leave and days off requested from staff. Coordinated award and promotion ceremonies.

U.S. Army National Guard Nov 2007-Aug 2011 Human Resource /Project Manager and Site Security Manager

●Supervised 8 soldiers delegating tasks, writing evaluations and ensuring for their morale and welfare.

●Processed ID card, base stickers and access badges requests for military personnel and civilian contractors and high ranking.

●Traveled across Texas to support events such as Soldier Readiness Programs, unit drill periods, Yellow Ribbon events and Snow Ball celebrations.

●Process personal medical files in DEERS and Tricare systems for approval of medical benefits for soldiers and their families.

●Assist in processing retirement packages and benefits due to surviving spouses and their families.

●Heavy soldier and family support for post and pre-deployment preparations.

●Process applications for security clearances and send related documents to Office of Personnel Management.

EDUCATION

University of Phoenix Phoenix, AZ

B.S. Health Administration Management 2015

Cochise College Ft Huachuca, AZ

A.A.S. Intelligence Operations 2016

Nationally Certified Sexual Assault Response Coordinator (SARC):

D-SAACP ID is NR-2454-2328, EXP 31 August 2023

SPECIALIZED TRAINING

●Licensed/Certified Level 2 Security Professional San Antonio Spurs, San Antonio, TX, 2017

●Certified Human Resource Supervisor, U.S. Army, FT Jackson, SC 2007

●Certified Retention and Career Counselor 2012

●Certified Intelligence Analyst, U.S. Army, FT Huachuca, AZ 2016

●AAS Intelligence Operations, U.S. Army, FT Huachuca, AZ 2016

●Certified Electronic Warfare Officer, U.S. Army, Camp Buehring, Kuwait 2017

●FMV training, US Army, FT Huachuca, 2016

●Logistics Lead, Office Max, 2011



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