Direct Service Professional/In Home Care Provider
Resume:
Anne-Marie Prunier
Amherst, NH *****
**************@*****.***
Work Experience
The Moore Center
Manchester, NH 03102
Position: Clinical Direct Service Professional
(Previous experience as Assistant House Manager and Home Care Provider )
● Provide support to adults with developmental disabilities and acquired brain disorders.
● Assisting residents with daily living skills, personal care, recreational activities, transport to appointments, household chores such as laundry and meal prep.
● Daily documentation and data tracking.
● Provide support at place of employment.
● Medication administration.
● Specialized training working with male population at high risk.
● MOAB, CPR/First Aid, Medication administration certifications. 3/2018-11/2021
Gateways Community Services
144 Canal Street
Nashua, NH 03064
Position: Caregiver/Family Managed Employee
● Provide support to adults with developmental disabilities and acquired brain disorders. Specialized working with autism.
● Assisted with daily living skills, personal care, recreational activities, household chores, and meal prep.
● Maintained records for documentation for health records, ISP goals, community activities, daily activities and incident reports.
● Transported clients to medical appointments.
● Assisted clients at place of employment.
● Medication Administration.
● Provide respite care.
6/2015- 1/2016
Robert Half Staffing Agency
1155 Elm St, 7th Floor
Manchester, NH 03101
Position: Administrative Assistant/contractual work for the following companies: BioScrips, Inc., Greater Mental Health of Nashua, Catholic Medical Center Finance/Billing, United Health Group, and Southern N.H. Health Systems Finance/Billing.
● Consulted with the Administrator as needed to solicit information, and to coordinate information and priorities.
● Handled confidential and sensitive information per policies and procedures.
● Answering multiple phone lines.
● Assisted in the process of appeals and denials.
● Processing and ordering of durable medical equipment including infusions.
● Maintained operability of office equipment such as printer, fax, photocopier, etc.
● Patient Relations Representative for a healthcare organization in the financial department.
● Customer call center representative for health insurance brokers.
● Prepared documentation for outsourced billing.
● Monitored medical records.
● Reviewed and screened emails and correspondence to identify priorities.
● Reception.
● Scheduling of appointments.
● Applied knowledge and understanding of operations, technical processes, policies, and procedures to support a broad variety of administrative needs.
● Analyzed and compiled necessary data, proofread all work for quality and accuracy.
● Assisted in maintaining the behavioral health clinical practice for several providers.
● Daily editing of provider schedules.
● Processed referrals, precertification and eligibility.
● Provided quality care to patients and support to the physicians, and staff throughout the day.
6/2010-8/2014
TeamHealth Hospital Medicine at St. Joseph Healthcare 172 Kinsley Street Nashua, N.H. 03061
Position: Practice Coordinator/Senior Medical Administrative Assistant
● Maintained daily operations by assisting the VP of Operations, Regional Medical Director, Medical Director, and physicians.
● Coordinated Director level calendars and meetings, expense reports, and prepared materials.
● Attend and take minutes at scheduled meetings. Transcribing and distribution of meeting minutes.
● Payroll documentation and processing.
● Handled confidential and sensitive information per policies and procedures.
● Maintained operability of office equipment such as printer, fax, photocopier, etc.
● Ordering of office supplies with a set budget.
● Coordinate activities between assigned staff, functions, and departments.
● Daily documentation of admissions and discharges.
● Monitored medical records.
● Prepared documentation for outsourced billing.
● Distribution of reports/spreadsheets.
● Answering a multi-line phone system.
● Reviewed and screened emails and correspondence to identify priorities.
● Assisted with preparation for appeals and denials.
● Maintained certifications for all physicians and compliance training.
● Support duties requiring communication within and outside of the company, liaison between TeamHealth and St. Joseph’s CEO, administration, and employees. 2/2008-10/2009
Bedford Women’s Care Associates, P.A.
160 S. River Rd.
Bedford, N.H. 03110
Position: Patient Service Representative/OBGYN/Medical Administrative Assistant
● Reception.
● Scheduling of appointments.
● Answering a multi-line phone.
● Insurance eligibility, referrals, appeals, and denials.
● Administrative coordination and support for claim denials and appeals.
● Transcribing documents.
● Accounts receivable.
● Physician correspondence, distribution of daily mail.
● Handling of time sensitive and confidential information.
● Consulted with the Administrator as needed to solicit information, and to coordinate information and priorities.
● Applied knowledge and understanding of operations, technical processes, policies, and procedures to support a broad variety of administrative needs.
● Maintained operability of office equipment.
● Composed correspondence, email, memos, and spreadsheets. 10/2006-2/2008
Applied Analytics, Inc.
29 Domino Drive
Concord, MA 01742
Position: Administrative Assistant/Executive Assistant
● Provided assistance in maintaining daily operations by assisting the Administrator and President.
● Consulted with the Administrator as needed to solicit information to coordinate priorities.
● Payroll documentation and processing.
● Applied knowledge and understanding of operations, technical processes, policies, and procedures to support a broad variety of administrative needs.
● Transcribing of documents.
● Reception.
● Time Sheet data entry and completion. Processing payroll.
● Answered multi-line phone.
● Analyzed and compiled necessary data, proofread all work for quality and accuracy.
● Handled proprietary information ensuring confidentiality.
● Applied knowledge of PC Office applications to produce letters, reports, memos, and spreadsheets.
● Accounts receivable.
● Shipping and receiving.
● Marketing and sales document preparation.
● Maintained office equipment, and ordering of supplies. 9/2005-10/2006
Dartmouth Hitchcock Medical Center
1 Medical Center Drive
Lebanon, NH 03756
Positon: Medical Secretary/Administrative Assistant
● Assisted in maintaining the clinical practice for several providers including the President of DHMC.
● Daily editing of provider schedules.
● Answering multiple phone lines.
● Assisted in the process of appeals and denials.
● Independently composed correspondence, (emails, spreadsheets, memos, etc.).
● Handled confidential and sensitive information.
● Maintained operability of office equipment.
● Consulted with the Administrator as needed to solicit information and to coordinate priorities.
● Applied knowledge and understanding of operations, technical processes, policies, and procedures to support a broad variety of administrative needs.
● Reviewed and screened emails and correspondence to sort and identify priorities for immediate action.
● Scheduling of tests and procedures.
● Transcription.
● Attend and take minutes at scheduled meetings. Transcribing and distribution of meeting minutes.
● Insurance precertification and eligibility.
8/2000-2/2002
Mayo Clinic Scottsdale
13400 East Shea Blvd.
Scottsdale, AZ 85259
Position: Medical Secretary/Administrative Assistant to the Chairman of Orthopedic Surgery and Oncology. Secretarial float for the Surgical Concourse: Urology, General Surgery, Cardio-Thoracic Surgery, Gynecological Surgery, and Orthopedic Surgery.
● Assisted in maintaining the clinical practice for several providers including the Chairman of Orthopedic Surgery.
● Daily editing of provider schedules.
● Answering multiple phone lines.
● Reviewed and screened emails and correspondence to sort and identify priorities for immediate action.
● Coordinated physician and clinical staff scheduling with the use of a Web IDX system.
● Independently composed correspondence, (emails, spreadsheets, memos, etc.).
● Handled confidential and sensitive information.
● Maintained operability of office equipment.
● Coordinated Director level calendars, meetings, travel arrangements, and expense reports.
● Scheduled tests and procedures.
● Transcription.
● Insurance precertification and eligibility.
● Processed health insurance appeals and denials.
● Provided quality care to patients and support to the physicians and staff throughout the day.
11/1994-1/2000
Dartmouth Hitchcock Medical Center
100 Hitchcock Way
Manchester, N.H. 03104
Position: Medical Administrative Secretary, department of Neurosciences
● Provided for the clinical practice by organizing patient scheduling.
● Attend and take minutes at scheduled meetings. Transcribing and distribution of meeting minutes.
● Answering a multi-line phone.
● Scheduling of tests and procedures.
● Processed appeals and denials.
● Trained new employees.
● Maintained the integrity of medical record documentation.
● Reviewed and screened emails and correspondence to sort and identify priorities for immediate action.
● Performed a broad range of administrative coordination and support duties that required extensive communication within and outside the company.
● Within guidelines, planned, organized, and independently carried out workload priorities to ensure smooth and timely coordination and production.
● Extensive knowledge of insurance billing, authorizations, and utilization management.
● Transcription.
Education:
Allied Business Schools, Inc., Laguna Hills, CA (2016): Medical Coding N.H. Technical College, Manchester, N.H. (1993-1996): Medical Administrative Assistant Program.
Professional Career Development Institute, Norcross, GA (2003): Medical Claims Billing and Coding.
Nashua Community College, Nashua, N.H. (2010-2012): Health Sciences. Course of study included: Healthcare Administrative Assistant, Medical Claims Billing and Coding, Excel, QuickBooks, Outlook, Adobe, Microsoft Office, Word, PowerPoint, Access, Soarian, Centricity, Prime suite, IN genius Med, HIPAA compliance/certification, medical terminology, anatomy and physiology, and medical transcription.
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