Customer Service Administrative Assistant
Resume:
Mariela Correa
*** ****** ******** *****, ***** York, ON M3L2L6
**************@*******.***
“A dedicated and friendly professional who demonstrates a commitment to providing exceptional service to customer to ensure customer satisfaction and positive outcomes”
Administrative Assistant
SUMMARY OF QUALIFICATIONS
Bilingual English / Spanish. Highly proficient in speaking, listening, reading, and writing
Over 4 years of proven experience in customer service, office support, assisted customers, provided administrative support, and maintained updated records
Demonstrated abilities to handle incoming phone calls, monitor voicemail and returning missed calls on a daily basis; provided appropriate solutions based on customer needs
Excellent communication and interpersonal skills to interact with public
Highly-organized analytical thinker with good judgment, the ability to work under pressure, plan ahead and prioritize multiple work tasks to meet deadlines
Proficiency in MS Office, database, email, intranet, and internet applications with the ability to multitask; ability to quickly learn new software applications
CORE COMPETENCIES
Unparalleled Client & Customer service Skills
Attention to details & Energetic
Ability to handle complex situations
Self-Motivation and Strong Work Ethics
Problem Identification & Resolution
Attention to Detail & Self-motivation
Patient & Courteous Manner
Punctual, Good Listener & Quick Learner
RELEVANT SKILLS AND EXPERIENCE
Received all incoming calls to the department and handled customer concerns in person, through email and telephone communication in a timely and effectively manner
Demonstrated problem solving abilities to suit customer needs resulting in reduced second level complaints
Excellent active listening skills; strong inclination to listen first, respond second to ensure client’s issue is resolved and tooffer the right advice and solutions
Provided exceptional customer service, ensuring no customer was left waiting or unattended
Proven ability to develop and build relationships with clients; understand importance of maintaining confidentiality
Assisted in the office for the general day to day operations including filling, data base, Purchase order, Invoice and appointments
Experience providing support to managers and employees and assisting in daily office needs
RELEVANT EMPLOYMENT HISTORY
Spanish Instructor, Private Lessons, Toronto, ON 2020-2022
Sales Associate, ( Roller)Savers, Value Village, Toronto, Ontario 2019-2020
Spanish Instructor, Private Lessons, Toronto, ON 2007-2018
Traffic Coordinator,Fruitrade International Inc, Toronto 2005-2006
Administrative Assistant, Fruitrade International Inc, Toronto 2003-2004
EDUCATION
College Education: Foreign Trade. Diploma. Instituto Universatario de la Frontera, IUFRONT, Venezuela
Computer base Office Skills Program, WSC, Toronto, ON
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