Experienced customer Service professional

Margarita Yve e Estrada

Moreno Valley, Ca *****

Cell 951-***-**** Home 760-***-****

*******************@*****.***

PROFESSIONAL SUMMARY

Customer Service professional with over 10 years experience providing excellent customer care with the ability to train, motivate, and supervise employees OBJECTIVE

Seeking to obtain a position as a team-player in a people-oriented organization where I can utilize and maximize my recently obtained education in customer-service. to achieve the corporate goal. SKILLS

● COMMUNICATIONS EXPERT • PROFESSIONAL TELEPHONE ETIQUETTE.

● STRONG CUSTOMER RELATIONS • EXPERT TIME MANAGEMENT ABILITIES

● PROFICIENT IN CASH MANAGEMENT • DEDICATED TEAM PLAYER

● CREATIVE PROBLEM SOLVING SKILLS • QUICK LEARNER

FLUENT IN ENGLISH AND SPANISH ● IMMACULATE ORGANIZATION SKILLS WORK EXPERIENCE

Experienced working in fast-paced environments demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical, and discreet. Committed to superior customer service, confident, and poised in interactions with individuals at all levels. Detail oriented and resourceful in completing projects; able to multitask effectively. My capabilities include: UPS - Riverside, California 2021- PRESENT

Day Sorter ( WAREHOUSE ASSOCIATE)

● Sorting and handling package

● Printing and reprinting labels

● Repackaging packages

● Bagging and placing on the conveyor belts

● Loading and unloading trailers

● Sorting all company and competitors packages to ensure they are sent to their corrected destination iSTORAGE - Moreno Valley, California 2019- Present Associate Manager ( PROPERTY MANAGEMENT )

● Collection calls responsible and maintain all required tenant documentation.

● Auction tour the property with new or prospective customers.

● Practiced rapport building and sales functions, including cross and up-selling.

● Maintain a high level of cleanliness and organization throughout the property

● Assist the Store Manager in all areas of inventory control, ordering, stock and vendor relationships.

● Proactively assist customers and ensure resolution of all inquiries.

● Perform daily inventory inspection, storage unit inspection,vacated and or

● Follow up on customer leads and contact customers on past due accounts.

● Accurately perform daily close out procedures, general ledger administration, bank deposits COMFORT INN - Moreno Valley, California 2018-2019

Front Desk ( CUSTOMER SERVICE )

● Registering guests assigning rooms and issuing key cards

● Providing information about rooms, rates and amenities.

● Welcome guests as they arrive and checked them in and out of hotel registry

● Taking reservations by telephone or email, preparing bills and handling payments.

● Providing guests with professional service assistance

● Presenting statements and collecting payments from departing guests. H & R BLOCK - Moreno Valley, California 1997-2017

Tax Advisor (TAX PREPARATION)

● Main objective was to assist in preparing simple to complex tax returns for individuals or small businesses.

● Interviewed clients to obtain additional information on taxable income deductible expenses and allowances.

● Checked and verify totals on forms prepared by others to detect errors in arithmetic.,data entry, or procedure

● Calculated form preparation fees according to the return complexity and processing time required. Provided guests service assistance, by answering calls, setting up and confirming appointments DIAMONTE CREDIT CORP. - Moreno Valley, California. 2011-2013 Collections Supervisor ( VEHICLE FINANCING

● Managed all daily operations for the collections department.

● Assisted our third party finance company to ensure all paperwork was reviewed and processed to financing in a timely manner.

● Maintained and updated computerized accounts received.

● Performed an array of administrative tasks in support of daily business operations.

● Arranged for debt repayment or established, repayment schedules based on customers financial situation

● Performed various administrative functions for assigned accounts, such as recording,sorting and file correspondence letters, address changes, answered phone calls, and writing reports.

● Negated credit extensions when necessary. .

EDUCATION

International Air & Hospitality Academy-Vancouver, Washington Graduated 2018 Hospitality/ Airline Travel Specialist - Diploma

● Flight Attendant Services-Request services such as special meals and wheelchairs, Overview of protocol, and passenger safety, Knowledge of domestic and international city, airport, and airline codes Interpret flight information Develop an understanding of the terminology important to flight attendants.

● Identify the function of the flight attendant emergency equipment.

● Understand the meaning of crew members wages and bidding, flight attendant reports and Federal Aviation Guidelines.

● Customer Service Skills- Reserve hotel accommodations. Developed professionalism and customer service skills. Identify and learn the differences between outstanding and poor customer service..Learn to resolve problems and handle difficult customers with self- confidence and professionalism. Utilize best customer service practices when interacting with customers and colleagues.relationships between travel agencies, airlines, cruise lines, car rental agencies, hotels, resorts, tour companies and their employees.Reserve hotel accommodations.

● Airline Travel Preparation- Perform Travel agency operations. Reserve all available travel aid including airline, cruise line, metroliner, and vehicle rental the Transportation. Security Administration.

● Airline and Airport Preparations - Display and interpret flight schedules, sell seats.Airport operations involving ticketing, ramp operations, oversold, canceled, delayed flights, public address announcements, simulated ticket counter practice and aircraft safety.Dangerous Goods Awareness training for ground and in-flight crew members.

● Airline Industry Operations-Understand interpret domestic and international tariff displays, Quote fares and corresponding rules for domestic and international itineraries,

● Reservations and Fare Construction- Use Apollo FocalPoint Computer Reservations System (similar to most reservations systems) Full knowledge of and usage of farebase quotes. Create and transfer passenger profile information, sell seats and create, modify and retrieve reservations.

Riverside Community College – Riverside, California 1999 -2014 Studied Real estate business and Administration: Accounting

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