Customer Service Care

Nichelle Pressley

*** ******** **. **** ******, N.C 27587

Phone: 919-***-**** Email: ****************@*****.*** PROFESSIONAL SUMMARY

Detail oriented business administration professional with 10 plus years of business and customer service experience including client relations, bank reconciliation, marketing, sales, accounting, and finance. Knowledgeable, analytical and personable coupled with excellent problem solving skills. Bilingual with proven ability to improve processes while adhering to strict deadlines and maintaining high standards in customer care. Seeking a job in a progressive work environment where I can utilize my skills and knowledge efficiently for organizational growth and personal development.

SKILLS AND ABILITIES

Ability to work independently or in a team structure

Ability to organize, plan and prioritize work

Ability to analyze quantitative data, solve problems and process information

Computer proficiency, Excel/Word/ Power point User EXPERIENCE

Bank of America, Raleigh, NC October 2019 - March 2021 Relationship Manager

Established strong relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration

Conducted outbound and inbound client engagement activities and adhering to call monitoring policies to ensure goals are achieved

Participated in weekly proactive planning sessions for client engagement activities and drive sales-related topics

Sold financial products (for example, credit cards, CDs, IRAs, small business loans) and open deposit accounts

Responded to customer inquiries and concerns and created customized solutions

Monitored and track daily/weekly sales activities

Executed sales and service tactics, activities and processes, as defined by company policies and procedures

Proactively managed risk in every business, product and service transaction leveraging available tools to accomplish assigned task

Assisted, educate and trained customers on how to use self-service technologies such as ATMs, online banking and mobile banking

Leveraged available tools and resources to optimize customer experience Nichelle Pressley

509 Lansbury St. Wake Forest, N.C 27587

Phone: 919-***-**** Email: ****************@*****.*** Sync fusion, Raleigh, NC (Contract) April 2018 - July 2018 Inside Sales Representative

Successfully managed 200+ clients per week

Met and exceeded quota to produce qualified leads

Drive business development using Salesforce

Communicate value proposition to clients

Schedule and facilitate client meetings

Successfully manage 700 calls and emails per week

Leverage Salesforce to track sales opportunities Ego Hour Salon, Winston-Salem, NC 1999- 2001

Hair Stylist

Perform client consultations to quality desired services

Provided cosmetology services to clients

Market products to clients to increase sales and promote services Douglas Carol Day Spa, Winston-Salem, NC 1998-1999 Hair Stylist

Provided cosmetology services to clients

Establish, grow and maintain clientele

Monte’s Hair Design 1995-1998

Hair Stylist

Provided cosmetology services to clients

Establish, grow and maintain clientele

EDUCATION

B.S in Business Administration, William Peace University, Raleigh, N.C Graduated May, 2017 GPA 3.3

Awards: Deans List 2015-2017, Spanish Honors Society

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