Administrative Assistant Customer Service

Nitiya Harris

**** ********** ** ****** ****, Tx 76140

Cell: 682-***-****

Email: ************@*****.***

Objective:

Individual with strong work ethic. Works well independently using strong judgment skills and ability to handle and multi-task priorities in a department. Continuing to ensure respective organizational and departmental goals and objectives are met, while making sound decisions and achieving positive resolutions.

Experience, Skills & Qualifications:

Innosource/Mr. Cooper (4/2020 – 8/2021

Providing excellent customer service via inbound calls

Processing payments

Reviewing and addressing customer account details regarding their escrow.

Proficiently handling outbound calls via dialer regarding Loss Mitigation

Assisting customers with programs that can benefit their financial situation (Pandemic, Modifications, Forbearance Plans)

G.M Financial: Lease/Retail Funding Analyst (04/2016-05/2019)

Interview Loan applicants to elicit information investigate applicant’s backgrounds and verify references.

Review credit to check for bankruptcy, foreclosures, and financial hardships.

Communicate with dealers, branch representatives and customers in order to complete loan process.

Calculate all sections of the contract to ensure the accuracy of the numbers concerning what the buyer will payout.

Taking inbound and outbound calls from different finance managers and customers.

Performing accurate verification and audits of all documentation required to complete work according to the company’s operating policies and procedures.

Adtec Colorant Corporation - Administrative Assistant (09/2013-11/2015)

Verifying per Excel that orders are complete.

Check inventory on a monthly basis and process monthly stock orders.

Handle damaged freight claims.

Customer support including but not limited to making inbound and outbound calls, as well as mail inquires.

Submitting weekly payroll.

Submit invoices to customers and vendors while maintaining city compliance.

Setting up appointments and following up with customers to ensure product quality.

Education

Arlington High School Graduated 2006

Systems/ Skills

ServiceNow, Salesforce, SharePoint, Okta, SailPoint, MS Office, Windows, PowerPoint, CPW Lease/Retail, Provenir Lease/Retail, MS outlook, Excel, Underwriting, Filing Database and record management.

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