Data Entry Office Assistant
Resume:
Veronica Balston
*********@*******.***
HIGHLIGHTS OF QUALIFICATION
Results oriented services professional with over 7 years experience specializing in collections and accounts receivable.
Strong communicator in both spoken and written, including outstanding listening and interpersonal skills.
Excellent problem solving ability with a strong orientation in customer service/satisfaction.
A high degree of motivation, initiative and perseverance.
Detail oriented, organized and an ability to work under pressure in time sensitive environments.
Highly developed multi tasker with an eye on productivity and profitability.
Computer literate in Microsoft Office (Word, Excel, Outlook, Quick Books and Simply Accounting.
PROFESSIONAL EXPERIENCE
OFFICE ASSISTANT SKILLS
Answered phone lines, filed, emailed, photocopied, faxed etc.
Recorded customer orders entering customer information, the specifics of their requests to meet their expectations.
Assessed customer and client needs and priorities and ensured needs were met.
Assisted customers with trouble shooting issues and dealt with the technicians when warranted.
Opened office each morning and set up daily work schedules prioritizing the urgency of the tasks at hand.
Prepared weekly summaries of all orders
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DATA ENTRY SKILLS
Entered customer information into the computer.
Prepared end of –the month profit and loss sheet.
Kept customer accounts up to date recording personal information, payments, issues and/or concerns.
Calculated the taxes for each province across Canada for the monthly profit/loss report.
Invoiced all orders for export.
COLLECTION OFFICER SKILLS
Incorporated superb negotiation skills with the ability to interact with clients, establish equitable payment plans and maintained positive client relations across Canada.
Demonstrated an ability in assessing client concerns and problems with an ability to offer recommendations to expedite and reach resolution of problems.
Exceeded collection quotas through diplomatic and sensitive interaction with debtors communicating regularly and effectively with clients delinquent on debt repayments.
Completed documentation of collection efforts including communication, reason for default on payments, payment plans, updated telephone numbers, mailing addresses etc.
Developed knowledge and expertise in dealing with difficult people. ACCOUNTS RECEIVABLE
Entered payments directly onto computer database and kept customer accounts organized and up to date.
Post all cheques into system banking.
Calculated profit every month.
Dealt with vendors regarding any discrepancies.
Checked pricing in every item on invoices.
WORK HISTORY
Nighitnagle Electrical – Data Entry/Office Admin/Invoicing/Reports/Pricing/Dealing with Vendors/Accounts Receivable – 2015 2020
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Transworld Imports – Reception/Collections/Accounts Receivable/Data Entry2014 2015 Richardson Foods Group Office Administration Clerk/Data Entry/Accounting 2012 Sept 20/2013
Care Provider –Light housekeeping, monitored medication and prepped meal 2008 2010
Easy Reconnect – Collections/Data Entry/Office Administration Clerk 2001 2008 EDUCATION
Academy of Learning College – Basic Computer 2000
Academy of Learning College – Computerized Accounting 2011 3
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