Customer Service Title Clerk
Resume:
Jan Holderbaum
Johnson City, TN *****
******@*****.***
Authorized to work in the US for any employer
Work Experience
Finance Manager
Autonation Johnson City - Johnson City, TN
May 2022 to Present
Pulling, reading and analyzing of credit bureau scores for potential finance customers. Communicated directly with banks to obtain financing for qualified buyers. Worked with numerous different buyers in regular finance and special finance. Aided the accounting office with daily accounts receivable. Aided the title clerk with all state motor vehicle work for numerous states. Managed a staff of 15 to 20 sales associates.
Ensured the dealership maintained compliance with all National and State guidelines. Met and exceeded all customer satisfaction surveys.
Finance Director
Briggs Subaru of Topeka - Topeka, KS
March 2021 to April 2022
Pulling, reading and analyzing of credit bureau scores for potential finance customers. Communicated directly with banks to obtain financing for qualified buyers. Worked with numerous different buyers in regular finance and special finance. Aided the accounting office with daily accounts receivable. Aided the title clerk with all state motor vehicle work for numerous states. Managed a staff of 15 to 20 sales associates.
Ensured the dealership maintained compliance with all National and State guidelines. Met and exceeded all customer satisfaction surveys.
Finance Manager
Fenton Nissan of Lees Summit
August 2015 to July 2021
Pulling, reading and analyzing of credit bureau scores for potential finance customers. Communicated directly with banks to obtain financing for qualified buyers. Worked with numerous different buyers in regular finance and special finance. Aided the accounting office with daily accounts receivable. Aided the title clerk with all state motor vehicle work for numerous states. Managed a staff of 15 to 20 sales associates.
Ensured the dealership maintained compliance with all National and State guidelines. Met and exceeded all customer satisfaction surveys.
Finance Manager
Honda Of Olatha
October 2019 to June 2020
Pulling, reading and analyzing of credit bureau scores for potential finance customers. Communicated directly with banks to obtain financing for qualified buyers. Worked with numerous different buyers in regular finance and special finance. Aided the accounting office with daily accounts receivable. Aided the title clerk with all state motor vehicle work for numerous states. Managed a staff of 15 to 20 sales associates.
Ensured the dealership maintained compliance with all National and State guidelines. Met and exceeded all customer satisfaction surveys.
Finance Director
Eddys Mazda of Lees Summit
June 2019 to October 2019
Pulling, reading and analyzing of credit bureau scores for potential finance customers. Communicated directly with banks to obtain financing for qualified buyers. Worked with numerous different buyers in regular finance and special finance. Aided the accounting office with daily accounts receivable. Aided the title clerk with all state motor vehicle work for numerous states. Managed a staff of 15 to 20 sales associates and other Finance Managers. Ensured the dealership maintained compliance with all National and State guidelines. Met and exceeded all customer satisfaction surveys. Education
High School Diploma
Yale High School - Yale, MI
1995
Skills
• Customer Service Attention to detail Competitive Goal driven Certified Financial Manager Financial reporting and analysis Account management specialist Superior time management Complex problem solving Advanced computer proficiency George Matick Chevrolet
• Finance Manager 03-201*-**-**** Pulling, reading and analyzing of credit bureau scores for potential finance customers. Communicated directly with banks to obtain financing for qualified buyers. Worked with numerous different buyers in regular finance and special finance. Aided the accounting office with daily accounts receivable. Aided the title clerk with all state motor vehicle work for numerous states. Managed a staff of 15 to 20 sales associates. Ensured the dealership maintained compliance with all National and State guidelines. Met and exceeded all customer satisfaction surveys. Jay Wolfe Toyota
• Finance Manager 01-201*-**-**** Pulling, reading and analyzing of credit bureau scores for potential finance customers. Communicated directly with banks to obtain financing for qualified buyers. Worked with numerous different buyers in regular finance and special finance. Aided the accounting office with daily accounts receivable. Aided the title clerk with all state motor vehicle work for numerous states. Managed a staff of 15 to 20 sales associates. Ensured the dealership maintained compliance with all National and State guidelines. Met and exceeded all customer satisfaction surveys. Bank Midwest
• Assistant Banking Center Manager 11-201*-**-**** Contributed to bank sales production through individual performance of selling and cross selling banking products and services. Delivered exceptional customer service through assistance in questions, procedures and accomplishing client objectives. Achieved bank revenue goals through individual sales and coaching staff to drive new leads through daily customer contact opportunities. Assisted in providing leadership, motivating and training employees to increase bank revenue goals along with customer performance goals. Assisted in branch monetary audits along with individual cash drawer audits. Applied and followed federal and bank policies in new sales transactions. Complied to operational procedures and risk management policies.
• Financial Analysis
• Pricing
• Underwriting
• Account Reconciliation
• General Ledger Accounting
• Forecasting
• Business Development
• General Ledger Reconciliation
• Loan Officer Experience
• Accounts Payable
• Journal Entries
• Office Management
• Profit & Loss
• Financial Services
Assessments
Sales: Influence & Negotiation — Expert
April 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Expert
Retail Customer Service — Highly Proficient
April 2020
Comprehending and responding to retail customer needs. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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