Collections Specialist Resolution

DON WORKMAN **** Dogwood Tree Way Grove City OHIO 43123

, Cell Number 614-***-**** SKILLS

• Analytical / Problem Solver

• Relationship Management

• Collection Training Skills

• Excellent Negotiation Skills

• Lien Report Knowledge

• Credit Card Payment Knowledge

• Skip Tracing Skills

• Customer Service Knowledge

• Accounts Receivable Knowledge

• Assertiveness

• Knowledge Of FDCPA

• Bankruptcy Knowledge

• Chapters 7 and 13

• Process Improvement

• Quality Assurance

• Positive Team Player

• Organization Skills

• Title Eight Knowledge

• Resolution Specialist

• Time Management Skills

TECHNICAL SKILLS

Proficient knowledge in Microsoft Office 2010; Excel, Outlook, Word. Computer Applications: AS400, Cubs System, Lotus Note PROFESSIONAL EXPERIENCE

WW Williams, Dublin,

OH Feb 2019 – Jul 2019

Business-to-Business Collections Specialist

• Research and resolve all billing issues, credit issues/disputes, finding the correct contact person, and confirming all necessary information to resolve collecting on all past due accounts.

• Reviewed and reconciled month end balance sheets.

• Researched and resolved billing and invoice problems. Bulk Transit, Plain City,

OH May 2018 – Dec 2018

Business-to-Business Collections Specialist

• Responsible for collecting $500K+ in bad debt within multiple AS400 systems.

• Research and resolve all billing issues, credit issues/disputes, finding the correct contact person, and confirming all necessary information to resolve collecting on all past due accounts.

• Build establishing and positive relationship with customers for continued business growth. Mr. Rooter, Mansfield,

OH Sept 2016 – Jan 2018

Business-to-Business Credit and Collections Specialist

• Responsible for collecting all outstanding bad debt over 30 days past due.

• Researched and resolved all billing, credit, debit issues and all disputes.

• Collected $500K+ in bad debt within AS400.

Linebarger Law Firm, Dublin,

OH. Mar 2015 – Aug 2016

Residential and Commercial Collector

• Collected over $50,000 in outstanding commercial and residential taxes for the City of Columbus.

• Managed garnishment of wages, bank accounts and other assets.

• Prepared documentation for liens and all garnishments. Roto-Rooter, Columbus,

OH June 2000 –Sept 2014

Credit and Collections Specialist

• Collected over $450,000 in outstanding debt within AS400.

• Renegotiated payment terms with customers.

• Calculated discounts, percentage allocations and credits.

• Reviewed and reconciled month end balance sheets.

• Researched and resolved billing and invoice problems.

• Settled escalated accounts payable issues.

• Recommended solutions to secure prompt and regular payments for current and past due customers.

• Traveled to twelve branches nationally and trained all new collections personnel, on AS400 and how to collect and do billing on all customers.

• Top producer nationally for 10 consecutive years EDUCATION

Southeastern High School, High School Diploma Charleston, OH

REFERENCES

● Roto-Rooter

Tonya Sias—614-***-****

● Linebarger Law Firm

● Mr. Rooter

Trent Dawson—419-***-****

● Bulk Transit

Monica Scruggs—614-***-****

● WW Williams

Sean Brooks—614-***-****

Contact this candidate