Customer Service Representative

PROFILE

Extremely dedicated and detail oriented professional. With over 10 years of customer service experience. Experienced Microsoft Programs: Word, Excel, PowerPoint, Access, Outlook, and, SharePoint. Adept at handling multiple simultaneous service requests with complete accuracy and curtesy. Excellent mentor and trainer for new or less experienced customer service representative.

EXPERIENCE

CUSTOMER RESOLUTION SPECIALIST, IKEA, NOTTINGHAM, MD — 2021-2022

•Answered 100 + incoming calls while providing fast, excellent, accurate customer service.

•Responsible for resolving customer problems and complaints.

•Created cases for customer resolution.

•Express compassion and empathy while developing solutions.

•Accurately process and update customer information in company’s database.

•High proficiency with a variety of computer software systems.

•Strong organizational and management skills.

•Quickly learned new systems.

•Superior Communication skills in multicultural contexts.

•Determine and apply credits or adjustments as necessary.

•Communicate with team members through MS Teams.

ADMINISTRATIVE ASSISTANT, PDP GROUP, BALTIMORE, MD — 2020-2021

•Handle administrative matters including screening calls, managing calendars, planning meetings, making travel arrangements, composing documents and organizing offices for efficiency.

•Answered 50+ calls, processing payments.

•Be the point of contact for a range of staff.

•Interact professionally with all levels of staff.

•Maintain highest level of confidentiality.

•Entered client information into spreadsheets and company database to provide team access to client data.

•Expert user of Microsoft Office, can quickly learn and master new technology.

•Review and work incoming claims correspondence.

STORE MANAGER ARTISTIC COSTUMES & DANCE FASHIONS INC, TOWSON, MD — 2015-2019

•Supervise staff to ensure that all store operations are completed in a timely and accurate manner.

•Trained employees in responding to most customer inquiries.

•Answered many calls, answering customer inquiries.

•Provided outstanding, accurate, and kind customer service.

•Accurately fulfill customer orders.

•Inventory and ordering for 2 stores.

•Decision-making and problem-solving.

•Communicated with customers to assess and address individual needs, provided timely and quality support.

EDUCATION

Paul Laurence Dunbar High School, Baltimore, MD- Diploma, 2010

SKILLS

Customer service

Call Center

Office Management

Relationship Building

Customer Loyalty

Documentation

CHANTEARA DAVIS

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