Ny 1 Customer Service

Jacob A. Frisch

Farmington, NY – adr9qp@r.postjobfree.com – 607-***-****

OBJECTIVE:

To find employment with an industry leading, customer centric organization, which prides itself on employee engagement and community service

EMPLOYMENT HISTORY

Cintas Corporation:

Territory Account Manager, Liverpool, NY 4/21-5/22

Effectively maintained executive level relationships with the region’s top 100 clients, accounting for over $100,000 in weekly rental volume and covering Central, Southern Tier, and Western, NY

Implemented goodwill strategy to exceed customer expectations and achieve customer retention numbers exceeding 97%, while renewing over $20,000 in weekly business

Achieved 11% portfolio growth by identifying opportunities, presenting new product offerings and providing business solutions to existing clients

Market Sales Manager, Portsmouth, VA 4/18-4/21

Selected to build a new team and lead a turnaround in historically underperforming market

Vastly exceeded projections while facilitating growth of 37% by fostering partner engagement and establishing strong sales and service teams

Achieved highest profit improvement in the Company by significantly improving top line revenue

Specifically targeted and penetrated both healthcare and hospitality industries to achieve highest growth in the Company

Account Executive, Liverpool, NY 1/17-4/19

Successfully managed relationships with largest customers in NY’s Central & Southern Tier, by building relationships, negotiating contracts, and exceeding customer expectations

Achieved award for region’s lost business champion by achieving annual customer retention numbers exceeding ninety six percent

Responsible for mentorship and performance reviews for multiple Management Trainees, Service Supervisors and Service Managers including performance in goodwill, customer service, corporate culture, contract renewals, financial acumen & internal growth

Acquisition Team Leader, Syracuse, NY 12/15-1/17

Opened and directed a new facility to accomplish the assimilation over 1,000 newly acquired customers into new or existing service routes

Constructively hired, trained, and built a strong team by maintaining focus on prioritizing customer service and employee engagement

In the first 12 months, facilitated the contract renewal of 67% of the expired contracts inherited in the acquisition

Service Manager, Syracuse, NY 6/09-12/15

Completed daily responsibilities of a Rental Service Manager during the addition of twenty routes and $300,000 in volume

Achieved annual peak performance awards as well as the Group’s best in customer retention

Received companywide, corporate recognition for being first Service Manager to achieve zero delinquent renewals

Management Trainee, Syracuse, NY 6/07-6/09

Hired as a part of a turnaround initiative for a historically poor performing market, effectively learning and performing roles of Production, Office & HR Managers during various department rotations

Set location records for Accounts Receivables, Internal Audit and Health and Safety scorecards

Assisted in hiring, training, and engaging multiple teams of employees that would lead the turnaround efforts at the operation

CERTIFICATIONS: Six Sigma training, Effective Performance Management, Meticulous Hiring, Diversity & Inclusion, Service Manager’s College, Servicing Training Coordinator, OSHA 10 Hour, Market Manager’s College

RELATED SKILLS: MS Excel, Word, Outlook and PowerPoint

EDUCATION: Bachelor of Science, Hobart & William Smith Colleges, Geneva, NY 3.87/4.0 GPA

Bachelor of Arts in Economics Graduated May 2007

Minors: Public Policy/

Division III Hobart Football, Hobart College, Geneva, NY 8/03-11/07

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