Operations Director

Jessica A. Tucker

*******.*****.******@*****.***

linkedin.com/in/ jessicaatucker/

Phoenix, AZ 860-***-****

Sales Leadership People Engagement Business Analytics

Self-motivated people leader with experience in strategically managing matrix relationships within a selling and warehousing organization. Five years of turnaround experience and nine years of experience working in a fast-paced, high intensity environment with rapidly changing priorities. Demonstrated history developing and executing sales strategies at major national retailers while leading a diverse group of employees. Ability to analyze industry and market trends using insights while continuing to drive business objectives and develop multiple levels of talent. A leader with a mentality that people are a company’s greatest asset and that a leader’s success is determined by the sustained success of their team.

BUSINESS & LEADERSHIP SKILLS

Employee Engagement Coaching and Development Culture Development

Strategic Planning Agile Process Improvement Budget Ownership

Operations Management Profit and Loss Ownership Turnaround Experience

Experience

Sales Operations Director March 2021 – Present

PepsiCo, Phoenix, AZ

Responsible for selling and operations in the fastest growing market and largest single-market direct to store delivery operation in the United States. Lead a team of 4 senior leaders, 25 salaried team members and 350+ hourly associates across a 24/7 selling and delivery operation. Accountable for all safety, people, sales, productivity, and operating cost metrics.

Drive execution of 21 million cases annually with Net Revenue responsibilities of 275MM and Profit responsibilities of 30MM; in 2021 beat Rev plan by 6.7% and profit plan by 11.2%

Drove safety and efficiency within the Selling, Merchandising and Delivery Teams

Oversaw staffing including headcount planning and hiring strategy

Lead cross-function Agile Initiative to drive Share Growth in critical marketplace, including developing and implementing tactics and strategies to optimize rapidly growing operations

Established a culture that celebrates success, founded on Respect, Inclusivity, Diversity and Trust

Managed sales top-down and bottom-up forecasting for 21 millions cases

Sales Manager September 2019- March 2021

PepsiCo, Phoenix, AZ

Oversaw the selling and operations team for a turnaround site, consisting of 10 salaried team members and 150+ hourly associates. Responsible for all safety metrics, service scores, sales growth and operating costs as well as flawless trade execution across Wal-Mart, Grocery, Convenience & Gas, Drug, Dollar and Food Service accounts. Activator of efficiency improvement initiatives, accountability step increases and employee engagement agendas. Accountable for delivering an annual budget of $10.3MM+ and an annual volume of 9MM cases.

Led the selling and Merchandising team through a performance turnaround, involving a series of strategic direction shifts to implement Agile and Lean principles and drive phase progression across all pillars

Constructed annual operating plan and successfully delivered multi-year positive-to-plan P&L performance

Streamlined reporting on sales performance metrics and benchmarks for 6 teams and 100 reps

Designed and implemented a career growth focused frontline leadership structure including performance management

Designed and implemented sales compensation structure and employee incentive programs

Assistant General Manager April 2019- September 2019

PepsiCo, Stratford, CT

Fully accountable for a multi-departmental team comprising of 5 salaried team members and 80+ hourly associates across a 24/7 continuous bottling operation. Responsible for all safety metrics, quality scores, performance trends and operating costs.

Successfully implemented a tiered staffing structure within department, including individual development plans and infrastructure for warehouse career growth within PepsiCo

Supported warehouse operations including forecasting, inventory management, replenishment, and staffing

Coordinated Environment, Health & Safety activities and audits including EiOS, AIB, etc.

Collaborated with 5 sales managers and 25 field reps to ensure flawless trade execution across Wal-Mart, Grocery, Convenience & Gas, Drug, Dollar and Food Service accounts

Led a complete staffing overhaul of the department, including sourcing talent and developing candidates into future leaders within the facility

Key Account Manager December 2017-April 2019

PepsiCo, Stratford, CT

Fully accountable for a multi-cultural team comprising of 3 salaried team members across Connecticut and Rhode Island. Responsible for growing sales and profitability across Independent Convenience and Gas chains.

•Developed sales and pricing strategy for Independent C&G Segment in CT & RI, approximately 2,500 accounts

•Grew volume 3.8%, Net Revenue 8.1% and MC$ 7.1%

•Designed multicultural sales program, growing Tiendas (small store) revenue 23% and Mercados (large store) revenue 8% in 2018

•Rolled out Chilled Direct store Delivery and drove execution to financial targets by enabling change management

•Coordinated Frontline Development Program of 10 candidates for management positions; 3 promoted in 30 days

Sales District Leader September 2016-December 2017

Pepsi Beverages Company, Hartford, CT

Customer Development Manager June 2015-September 2016

Pepsi Beverages Company, Hartford, CT

Sales Representative May 2014- June 2015

Coca-Cola, Hartford, CT

Sales Analyst January 2014- May 2014

Mars Chocolate North America, Hackettstown, NJ

Education

Masters of Business Administration, MBA December 2020

Olin School of Business at Babson College

B. A. Communications December 2013

The Pennsylvania State University

B. A. Sociology December 2013

The Pennsylvania State University

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