Systems Analyst Scrum Master

Vijaikumar Sampath Kumar

S Y S T E M S A N A L Y S T

D u b a i, U n i t e d A r a b E m i r a t e s L i n k e d I n : l i n k e d i n . c o m / i n / v i j a i s a m p a t h

+ 9 7 1 - 50- 508- 1 5 5 7 E m a i l : V i j a i s k 3 1 5 @ g m a i l . c o m PROFILE

Experienced and passionate IT Systems Analyst with over 14+ years’ experience in the Container Terminal Port operations application systems.

Diligent Systems Analyst offering a proven record of success leading all phases of diverse technology projects and computer programming and business finance experience. Business strategist: plan and manage multimillion-dollar projects aligning business goals with technology solutions to drive process improvements, competitive advantage, and bottom-line gains. Excellent communicator: leverage technical, business, and financial acumen to communicate effectively with client executives and their respective teams.

Expert in agile and waterfall project management methodologies. Known for ability to produce high-quality deliverables that meet or exceed timeline and budgetary targets. WORK EXPERIENCE

Systems Analyst

DP WORLD, DUBAI, UAE FEB 2009 - DATE

Application Developer

DUBAI WORLD, DUBAI, UAE NOV 2006 – JAN 2009

Team Leader

HORIZON INFORMATION SYSTEMS (HISYS), DUBAI, UAE JUN 2006 – NOV 2006 Analyst Programmer

MEDICOM SOLUTIONS MIDDLE EAST LLC, MUSCAT, OMAN DEC 2004 – MAY 2006 Team Leader/Analyst Programmer

ASP COMPUTERS, TAMIL NADU, INDIA APR 2002 – MAY 2006 Analyst Programmer

ROYAL SHIPPING SERVICE, TAMIL NADU, INDIA JUN 1998 – MAR 2002 Analyst Programmer

ROYAL SHIPPING SERVICE, TAMIL NADU, INDIA MAR 1996 – MAY 1998 Major accomplishments:

o Lead all aspects of projects, including capacity planning, resource allocation, project documentation, client management and change management.

o Co-ordinate with departments like Container Terminal operations, commercial, Billing, CFS, Finance and Marine explore business opportunities for automation. o Responsible for design, Implement & handling Port Billing application system (In house product), which is generating invoices, Debit Note & Credit Note for port operations (Vessels, Container Terminal, Gate out, CFS, Inter Terminal Transfer and other Miscellaneous transactions). o Helped Internal (Group Audit), External Audit (KPMG) & Government Auditors for their queries and providing justification / clarification.

o Led teams across broad technical, financial, and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results.

o Mitigated risk factors through careful analysis of financial and statistical data. Anticipated and managed change effectively in rapidly evolving global business environments. o Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and client goals, creating detailed project road maps, plans, schedules, and work breakdown structures.

PROJECTS

Quality Cup -2018 won for the project – Paperless Quayside operations & Billing automation. Objective of this enhancement is to automate manual process and all the applicable charges for each process should be raised by system automatically and it will provide rapid communication system to the customer. o Introduced Quay side mobile apps (1st in-house developed mobile apps) for replace the paper documents with digital.

o Safety – 80% Minimize travel within the Terminal to transport documents and reduce carrying various forms and documents.

o Go Green - Digitize paperwork and reduce fuel consumption. Save 1,216 reams or 60 trees per year. o Automation -90% Single centralized window for all Terminals & Real time data flow between all stakeholders. o Savings – $ 1M per year by reducing manpower, paper & others. Quality Cup -2019 won for the project – Automation of Reefer Container Segregation, Shifting and PTI reporting.

The objective of this project is to automate MT Reefer Pre-Trip Inspection request process. o Decreased Manual process by 90% and unproductivity shuffle moves are reduced by 80%. o Improved Customer Satisfaction by 60% over 6 months o An overall increase in PTI& Service volumes by 31% (500 + additional reefers) per month after implementation of the automation in PTI process for reefer hub project. o An increase in repair revenue by 10% per month due to handled additional volumes. o Manual billing advice for PTI shifting of 2500-3000 reefers/month stopped and replaced with automated billing process.

o 3000+ prints are replaced with soft copies as hard copies of standard format PTI forms are no longer used. Automate Cargo Control & Billing manual process (30 process) The main objective of this enhancement is to automate the cargo control and billing services which in turn provides better service to the customers and to reduce manual intervention in the various o Operational activities.

o Decreased Manual process by 80% and unproductivity shuffle moves are reduced by 80% o Improved Customer Satisfaction by 80% over 9 months o 60% Increase productivity time for resources

o 90% Process automation

o Improved Customer Satisfaction by 65% over 6 months o Additional revenue generated due to automation process with additional business validation QUALIFICATIONS

Master of Computer Applications COMPLETED ON 2002

BHARATHIAR UNIVERSITY, INDIA

Post Graduate Diploma in Computer Applications COMPLETED ON 1993 RANK INSTITUTE, INDIA

Bachelor of Science in Statistics COMPLETED ON 1996 BHARATHIAR UNIVERSITY, INDIA

SKILLS

Key Skills

o Requirements Analysis

o Roi Analysis

o Costing & Budgeting

o Business & It Planning

o Vendor Management

o Process Improvements

o Requirement Gathering

o Knowledge of Design and Development

o Proficient Communicator

o Agile / Scrum

Technical Skills

MS PROJECT, VISIO, EXCEL, POWERPOINT, WORD, AGILE/SCRUM, SHAREPOINT, ORACLE, JAVA, .NET, WINDOWS, LINUX, UNIX, PL/SQL DEVELOPER, HP PPM TOOL, AZURE DEVOPS, AZUERE GITHUB, MARVAL

(IT SERVICE DESK APPLICATION), TORTOISE SVN (VERSION CONTROL TOOL) TRAINING & AWARDS

o Certified Scrum Master – (CSM) – May-2022

o Course completed certificate for Project management professional exam review (2016) o CMMI Level 3 V1.3 Appraisal Team members – 2015

o Course completed certificate for an Assertive Behavior o ITIL Foundation Certificate in IT Service Management – 2014 o Dubai Trade certificate for attend the training course of Introduction to Trade & Logistics – 2014. o Fundamentals of Terminal operations Certificate of completion – 2014 o CMMI Overview for development V1.3 – Certificate of completion– 2011 o Supervisory Skills Workshop – Certificate of Completion – 2011 o Safety Induction Training Course Certificate of completion – 2010 o ISO 9001 & ISO 28000 Awareness Session Certificate – 2009 o Certificate of Appreciation - Employee of The Quarter -2nd Quarter 2021. o The Quality Cup – 2018 & 2019

o Taqdeer Award for Winning the Self-Developer Award– 2018. o Certificate of Recognition for Successfully Implemented Vat Project – 2018. REFERENCES

Will be provided upon request.

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