Customer Service Production Assistant Administrative Assistant

Margo Johnson

*** ********* **., ***********, ** 66048 * 913-***-**** * **********@*****.***

OBJECTIVE

Work for a company that changes with the times and allows for advancements. Possess impeccable written and verbal communication skills and excellent interpersonal skills.

SKILLS

Excellent Customer Service

Team Player

Detailed and Organized

Self-Motivated

Knowledgeable in Microsoft Office

Leadership Abilities

EXPERIENCE

CENTRAL BAG COMPANY, LEAVENWORTH, KS

Production Assistant, Oct. 2020 - present

Operate machinery to sew pull tape and handles to multiple size feed or seed bags.

Ensure quality of product by checking over each process of manufacturing before shipping to customer.

Read orders and adjust as needed when switching between different orders.

Troubleshoot and fix any minor operating problems that may occur.

Enter data into system from orders, print labels and fill out paperwork.

Assist in other areas of production when needed.

Worked in Human Resources temporarily as an assistant doing various office duties, such as: reformatting and rewriting safety procedures and policies, filing, organizing, conducting safety meetings and recording meeting minutes.

Temporarily helped Quality Assurance with Audits and wrote a couple of procedures for them.

SWO BEHAVIORAL HEALTH, AGENCY VILLAGE, SD

SWO DVPI Case Manager, Oct. 2019 – Jun. 2020

Conduct intake interviews with clients referred to the Domestic Violence program or who walk in seeking help.

Make sure victims are protected and provide them with a safe place to stay.

Set up counseling sessions.

Conduct monthly surveys and plan out events to bring awareness.

Enter data into spreadsheet and graph form.

Submit monthly reports on all activity and work performed, as well as budget updates.

APPLEBEE’S, LITTLE ROCK, AR

Server, Jan. 2019 – Jun. 2019

Serve customers food and drink.

Keep track of all money from sales until the end of shift and cash out till.

Various close out cleaning and restocking details.

Provide excellent customer service skills.

Take orders by phone and expedite them.

Hostess.

Margo Johnson

705 Deerfield St., Leavenworth, KS 66048 * 913-***-**** * **********@*****.***

EXPERIENCE (CONT.)

DAKOTA SIOUX CASINO, WATERTOWN, SD

Server, Jun. 2018 - Jan. 2019

Serve food and drink to customers.

In charge of opening and closing restaurant.

Various cleaning and restocking details.

Prep cook when needed.

In charge of money pick up and drop off to casino cage.

In charge of register during shift and closing register at the end of shift.

Provide excellent customer service skills.

Take orders by phone and expedite them.

Hostess.

Promote dinner specials.

PEOPLE READY, LOUISVILLLE, KY

Quality Control Team Lead - Stocker, Mar. 2012 – Jun. 2018

Check truck parts for Ford to ensure safety and make sure parts are assembled correctly

Supervise and train up to 20 people.

Configure and construct new assembly lines for various side parts.

Grind spurs off metal parts before they are sent to Ford.

Inventory and pulling of parts for assembly.

Work for various businesses.

Run machine for ConAgra Foods.

Stock and remodel for Walmart.

Administrative Assistant duties.

Call center and CSR experience.

EDUCATION

ITT TECHNICAL INSTITUTE, LOUISVILLE, KY

Did not graduate

GPA: 3.3

ROOSEVELT HIGH SCHOOL, SIOUX FALLS, SD

Diploma

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