Warehouse Customer Service

*:**

af > sa)

Done Thomas_Colpitts _Resume_*.d... (4

* Customer Service

* Decision Making

* Complex Problem Solving

¢ Problem Solving

* Service Improvement

Analysis

* Worker Supervision

* Schedule Management

* Product Transportation

* Organizational Requirements

Monitoring

« Emergency Operating

Procedures

* Shipment Tracking

¢ Work Planning and

Prioritization

* Equipment Maintenance

* Warehouse Safety

* Regulations Compliance

* Materials Monitoring

* Time Management

* Recruiting and Interviewing

* Workforce Management

* Part Repairs and

Replacement

* Relationship Building

* Maintenance and Repair

Orders

* Warehouse Inspections

* Customs Compliance

* Loading and Unloading

* Management Development

* Conveyor Systems

* Freight Handling

¢ Theft Alarm Monitoring

* Business Workflows

* Delivery Scheduling

* Heavy Lifting

* Business Needs Analysis

¢ Freight Flow

¢ Hazardous Material Handling

¢ Inbound Cargo Management

* Project Management

* Continuous Improvement

Projects

* Hazardous Material Storage

¢ Freight Forwarding

* Outgoing Shipments

Oversight

* Customer Relationship

Management

* Material Shelving

* Lean Manufacturing

¢ Distribution and Warehousing

EDUCATION

Calais High School

Calais, ME - 06/1980

High School Diploma

* Handled day-to-day shipping and receiving overseeing

more than [Number] packages per day.

¢ Enhanced slot control of freight in warehouse by

optimizing organization efforts.

¢ Kept corporate departments and customers updated on

critical shipments.

* Built motivated warehouse team to consistently

accomplish operations goals and exceed performance

targets.

* Oversaw upkeep of equipment and physical condition of

warehouse, identifying and ordering needed repairs,

renovations and replacements.

¢ Improved delivery plans with strong scheduling knowledge,

organizational skills and route development expertise.

* Directed system updates to boost productivity and control

recordkeeping errors.

* Drove personnel performance by appraising job results,

counseling personnel on needed improvements and

disciplining substandard conduct.

* Completed timely and accurate daily logs to keep internal

reporting accurate and track materials movements.

* Safeguarded warehouse operations and mitigated liability

by establishing and implementing employee training on

safety and security protocols.

* Offered expertise in inventory management and current

stock levels to internal teams and customers to facilitate

accuracy and product availability.

* Boosted warehouse operations performance by overseeing

dispatching and setting optimal employee schedules.

* Cleaned and maintained warehouse in compliance with

OSHA safety standards.

* Set and enforced proactive inspection and maintenance

schedules to keep equipment in good operational

condition.

* Redesigned warehouse layout to accommodate new

equipment, maximize space utilization and optimize

processes.

¢ Prospected for leads to build pipeline and convert to sales

opportunities.

* Integrated warehouse operations with existing and new

business processes.

* Reviewed established business practices and improved

processes to reduce expenses.

* Operated [Type] computer system, hand-held inventory

control device and calculator to fill orders on time.

* Oversaw warehouse staff and maintained efficiency in

fast-paced environment.

* Reduced waste by [Number]% with staff supervision and

using first-in first-out method.

* Built continuous improvement culture that attracted and

retained high-performing employees while reducing costs.

¢ Implemented [Type] strategies to improve processes,

systems and behavior.

* Managed over $[Amount] in inventory and [Number]

employees in [Number] square-foot warehouse.

* Reduced worker accidents by implementing improved

safety standards and monitoring procedures.

* Oversaw and motivated team of [Number] employees in

warehouse to increase efficiency by [Number]%.

* Created and enforced detailed organization processes to

increase quality and service standards.

* Tracked production and quality control systems to

proactively identify deficiencies.

¢ Assessed and targeted customer needs to forge and

cultivate productive relationships and maintain top

satisfaction levels.

¢ Performed freight processing functions, assisting

associates with irregularities in [Type] freight.

* Directed activities of staff performing repairs and

maintenance to equipment, vehicles, and facilities.

* Conducted inventory audits with [Number]% accuracy

following company procedures.

* Divided and categorized cargo received and redirected

shipments in response to customer requests.

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