Automotive Sales Associate

OLIVIER LEBRUN

Miami, FL ***** 786-***-**** ***********@*****.***

Professional Summary

Knowledgeable Service Advisor skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Dedicated to keeping stock levels optimal and merchandising items to drive sales.

Entry-level automotive sales professional eager to develop acquired skills and contribute in a team-based environment.

Results-driven Auto Sales Associate versed in Jeep models, features and standards. Collaborative professional focused on business success through teamwork. Skilled in proactively addressing issues with a flexible style. Demonstrated record of sales accomplishments.

Skills

Customer Service

Excellent Written and Verbal Communication

Strong Communication and Interpersonal Skills

Attention to Detail

Creative Thinking

Detail-Oriented

Honest and Ethical

Work History

Auto Salesman Dec 2019 – Dec 2021

Caribe Motors S.A PORT AU PRINCE, Haiti

Maintained in-depth knowledge of vehicles, market conditions and customer buying preferences.

Completed sales contracts, purchase documentation, registration paperwork and dealership records.

Negotiated purchase prices and explained sales, warranty and optional products.

Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.

Demonstrated vehicle features and conducted test drives.

Prepared purchased vehicles and completed final delivery checks.

Completed registration paperwork and sales documentation.

Responded to customer enquiries via telephone and email.

Managed over 30 customer calls per day

Customer Relationship Manager Sep 2015 - Dec 2021

Caribe Motors S.A PORT AU PRINCE, Haiti

Reinforced established quality control standards and followed procedures for optimal customer interactions.

Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.

Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.

Made customers aware of current and new programs and services.

Managed customer relations on ongoing basis to maximize customer retention.

Fleet Service Advisor Jul 2014 - Aug 2015

Caribe Motors S.A PORT AU PRINCE, HAITI

Organized ongoing maintenance schedules to boost system performance.

Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.

Evaluated final results to determine quality levels and isolate root causes of any identified faults.

Optimized supply levels to keep stock within ideal parameters for expected needs.

Made repair recommendations and managed delivery of repairs by setting and managing customer expectations.

Advised customers on care of vehicle and value of maintaining vehicle in accordance with manufacturers' specifications.

Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.

Service Advisor May 2013 - Aug 2015

Caribe Motors S.A PORT AU PRINCE, HAITI

Documented problems and corrective actions to maintain records.

Handled customer issues with confidence, using complex problem solving to provide effective resolution.

Maintained high customer satisfaction standards to meet or exceed targets.

Developed documentation and logs of implemented solutions and generated and submitted reports.

Facilitated inter-departmental communication to effectively provide customer support.

Delivered prompt service to prioritize customer needs.

Cross-trained and provided back up for customer service managers.

Investigated and resolved customer inquiries and complaints quickly.

Responded proactively and positively to rapid change.

Maintained up-to-date knowledge of product and service changes.

Investigated and resolved accounting, service and delivery concerns.

Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.

Developed estimates by costing materials, supplies and labor.

Education

No Degree: Marketing

Quisqueya University Port-au-Prince, HAITI

Continuing education in Marketing

No Degree: Electrical, Electronics Engineering Technologies

Pontificia Universidad Católica Madre Y Maestra Santiago De Los Caballeros, Dominican Republic

High School Diploma Jul 2009

Cours Privés Edme Port-au-Prince, HAITI

Languages

French

English

Spanish

Créole

Certifications

Certificate of Participation - Essentials for Sales Managers (May 2021)

Certificate of Participation - Improve your Customer Service - (April 2013)

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