Customer Service Residence Manager

KRYSTELE SORAY

*** ** **** ***** ******, Fl. ****0 305-***-**** ********.*****@*****.***

OBJECTIVE

Trilingual (French-English-Creole)hardworking and open-minded manager, with sharp analytical thinking, who can offer communication and teamwork skills. My foresight and problem thinking will ensure clients’ satisfaction.

EXPERIENCE

Fondation Haitienne Anti Cancer Infantile

Board Member / Treasurer Port-au-Prince, HT October 2019 - Present

Foundation created to support the work of the only oncology pediatric department of Haiti, located in St Damien Hospital.

Fundraising via raffles, restaurants competitions, brunches, family day events

Promoting and Marketing

Eau de Mer

Chef / Owner 412 autoroute de Delmas, HT September 2018 – Present

Eau de Mer is a seafood market and bistro where customers come to buy the best quality seafood and order breakfast or lunch

Training and supervising over 15 employees to follow business procedures

Organizing schedules

Assuring high quality customer service

Creating daily menu and recipes for cooks to execute

Controlling operational cost and identifying ways to cut waste

US Ambassador’s Residence

Residence Manager #1 rue Metreaux, Bourdon, HT March 2011 – April 2016

Expertly managed and supervised over 20 employees using the best management practices

Oversaw day to day operations

Managed maintenance and repair and ensured repairs are done on a timely manner

Handled problems on site

Planned official and private events for the US Ambassador to Haiti

Worked with the cooks on menus

Budgeted all official and private events

Coordinated with vendors to arrange, set-up and breakdown for before and after events

Planned cocktail parties for over 800 guests

Hang Bar

Managing Exc. Chef Petion-Ville, HT June 2009 – March 2011

Creating menus and specials

Planning events

Booking birthdays and corporate events

Hired and trained front and back of the house staff

Cost control and pricing

NOPIN / Global Voice

VP Executive Assistant Miami Fl. March 2004 – November 2008

NOPIN was a virtual prepaid calling card company, which I assisted the parent companies to market it and participated in its success

Opened over 50 payment centers

Worked on all marketing materials

Promoted the products and features online, at festivals, paid parties

Signed up over 1000 new customers in less than two months

Created the Customer Service Manuel

Set up Customer Service Department

Wrote the Q&As for the company

Managed two customer service departments

EDUCATION

Associate Degree in Hospitality Management and Culinary Arts, graduated Magna Cum Laude

AWARDS AND ACKNOWLEDGEMENTS

Certification of Appreciation for my contribution to the 237th Independence Day Celebration

Certification of Appreciation for exemplary and outstanding service as Residence Manager to the Ambassador of the United States of America. Recognized for my outstanding service in managing the residence of the Ambassador

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