Customer Service Assistant Manager
Resume:
JITENDRA SAMAL
Mobile: +91-866*******
E-mail: **********@*****.***, ******@*******.***
Career Summary
More than 4 years of experience in various facets of procuring materials from national and international markets.
Expertise in developing local vendors, reducing the cost of procurement of material.
Successfully implemented vendor development programmers including training for vendors.
Experienced with implementing systems of inventory management avoiding over-stocking or wastage.
Working knowledge of SAP Business One 8.82, Tally and M.s Office.
Production section and store maintain.
More than 5 years of Customer Service Team Leader and Sales support experience.
Proven ability to meet or exceed all sales.
Able to develop, maintain, and strengthen business relations with clients.
Pleasant personality, hardworking and dedicated to customer satisfaction.
Outstanding verbal and written communication skill. Key Skills
Purchase and Production management
Setting up the weekly, monthly, quarterly procurement plan.
Procurement of raw material from national and international market.
Development of alternative local sources for imported raw materials which helps in cost saving.
Purchasing machines with improved technology to increase production.
Planning and budgeting of purchase functions, involving cost estimation.
Liaison with the production department to maintain optimum inventory.
Liaison with finance department for timely payment of bills.
Developing reports on procurement and usage of material for top management. Vendor Development
Effective management of vendor database.
Classification of vendors on the basis of criteria like cost, quality, timely delivery etc.
Development of new vendors.
Evaluating vendors & negotiating the price, delivery schedule and terms and conditions with them.
Timely clearance of payments & handling vendor inquiries.
Running programmers to evaluate vendors based on the feedback from internal stake holders.
Developing reports on various programmers run for vendor development for top management.
Developing new product and trainings for vendors to educate them about company’s requirements and help them in improving their performance.
Stores Management
Maintaining the stock of material without any variance by conducting stock verification and documentation.
Implementing Standard Operating Procedures within the warehouse.
Regularizing material receipts and ensuring the fluidity of stocks from warehouse to stores. Page 2 of 3
Customer Service experience
Respond to pricing inquire, providing accurate and timely information and quotes.
Perform calculation of credit adjustment and forward adjustment accordingly.
Carry out order processing activities, utilizing SAP remote system.
Monitor and coordinate invoicing and shipping functions.
Work closely with Quality control, shipping and account department to ensure accuracy and highest levels of service.
Proving sales, information and service support to outside sales representative.
Track and monitor data, prepare daily and weekly reports.
Assisted customer with enquiries and resolve potential customer service issue. Sales/ Marketing Coordinators
Tracked sales data and maintained customer purchase histories for General Manager.
Providing sales support for pre-exiting customers, coordinating new equipment orders.
Investigated new customer financial records, prepared report for sales team to determine purchase and lease approval.
Conducted sales of service agreement contracts and equipment upgrades customers.
Effective Assistance sales manager with 3+ years of experience in NATco Products India, sales team training, and marketing brand strategy.
Build creative sales Strategies to increase customer satisfaction and attain business sales goals.
Cultivate relationships with prospective new clients by introducing sales consultants to them. Achievements
Procured a machine with improved Production for NATco Product India PVT .LTD which increased the production.
Revived old vendors supplying crucial raw material by effective management of database which saved time in looking out for new vendors and started immediate production for NATco Product India PVT .LTD.
Trained Packing and store team for saved money in Koovs marketing consulting pvt ltd’.
Developed the customer service policy for the organization: Developed customer service procedures, performance level and QA standards for the organization.
Evaluated changing factors frequently to achieve high customer satisfaction level.
Analyzed statistics and other data to determine the level of customer service performance achieved by the team.
Employers
Working as Branch Manager for RS Trading. from Aug 2019 to Present.
Working as Customer service team leader for NATco Product India PVT .LTD. from May 2013 to July 2019.
Worked as Purchase and Store Executive for Koovs marketing consulting PVT. LTD’ from Jan’2012- April’2013.
Educational Qualifications
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S.S.L.C from Tillo High School Tillo’ with 65% marks.
B. COM from RVD University with 70% marks.
MBA Marketing from RVD University with 65% marks. Software / Applications:
SAP Business One 8.82, ERP, Tally, M.S Office, Adobe Photoshop, Adobe Illustrator, SKILLS
Visionary leadership
Ability to motivate a workforce
Communication and negotiation
Understanding of a multi-faceted business operation Planning and forecasting
In depth knowledge of markets and changing business environments
Complex problem solving
Effective decision making
Personal Details
Date of Birth : 03rd June 1995
Sex : Male
Nationality : Indian
Status : Married
Languages Known : English, Hindi, Oriya and Kannada
(I hereby declare that the details furnished above are true to the best of my Knowledge.)
Thank you,
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