General Manager Crew

MARSHA-ANN MARQUEZ Sierra Vista, AZ ***** 915-***-**** *********.*********@*****.***

Professional Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills

Management Training

Records Organization and Management Supplier Monitoring

Problem Anticipation and Resolution Hiring and Onboarding

Focus and Follow-Through

Work History

General Manager

Muy Pizza LLC – El Paso, TX

Administrative Management Supervision and Training Profit and Loss

POS Terminal Operations Product Transportation

09/2012 to 03/2021

Managed budget implementations, employee reviews, training, schedules.

Developed and maintained relationships with customers and suppliers through account development.

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.

Implemented operational strategies and effectively built customer and employee loyalty. Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans of 10% each period.

Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.

Set, enforced and optimized internal policies and practices to maintain responsiveness to demands with up to 20 employees at one time.

Assessed reports to evaluate performance, develop targeted improvements and implement changes.

Reduced corporate risk by managing shrink processes and controlling inventory levels. Designed modern employee recognition program which boosted productivity and improved morale.

Shift Manager 03/2009 to 03/2012 Papa John's Pizza – El Paso, TX

Trained and mentored new employees to maximize team performance.

Supervised up to 15 employees and oversaw quality compliance with company standards for food and services.

Kept employees operating productively and working on task to meet business and customer needs.

Coached crew members to optimize performance and motivate toward more efficient work. Tracked receipts, employee hours and inventory movements.

Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.

Trained back-up associates and led crew members in managing operations of storefront. Evaluated performance, adjusted strategies and maintained agile, sustainable operations.

Education

High School Diploma 07/2008 Fairbanks North Star Online - Fairbanks AK

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