Customer Service Manager
Resume:
SHAIKH ABDUL REHMAN SHABBIR
********************@*****.***
***/* **** ** **** tower, kurla navapada, near naaz hotel, opposite to Phoenix mall, kurla (W) Mumbai:-400070
Objective
Seeking a challenging position in a reputed organization where I can learn new skills, expand my knowledge, and leverage my learnings. To get an opportunity where I can make the best of my potential and contribute to the organization’s growth.
Experience
Life style
-
Desktop and network support
Responding to queries via chat, email, or phone
Training other staff members on troubleshooting and diagnosing problems Writing, editing, and revising training manuals for new and updated software and hardware Providing technical assistance for questions and problems Resolving problems with networks and other computer systems Diagnosing system errors and other issues
Following up with customers to ensure full resolution of issues Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods
Running reports to analyse common complaints and problems Installing or changing software to fix issues
Remotely accessing hardware or software for clients to make changes and fix problems HomeCtrl
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IT Reasearcher
Carry out experiments and research according to protocols laid out by primary researchers Collect and log experimental data
Conduct statistical analyses of data sets
Prepare graphs and spreadsheets to portray results Create presentation slides and posters to help researchers present findings Review print and online resources to gather information Check facts, proofread, and edit research documents to ensure accuracy Maintain laboratory equipment and inventory
Porter
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Coustmer service
Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts.
Assist with placement of orders, refunds, or exchanges. Advise on company information.
Take payment information and other pertinent information such as addresses and phone numbers.
Place or cancel orders.
Answer questions about warranties or terms of sale. Act as the company gatekeeper.
Suggest solutions when a product malfunctions.
Handle product recalls.
Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions.
Sell products and services.
Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records.
Compile reports on overall customer satisfaction.
Read from scripts.
Handle changes in policies or renewals.
Education
Holy Cross High School
2014
S.S.C
50%
Anjuman-i-islam
2016
H.S.C
60%
MMK college bandra
2020
B.C.A
53%
Skills
MSCIT Ms office Excel Visiting card making
Ethical Hacking: Installation and Use of Kali OS, System Hacking, Use of Malware, Session Hijacking, Social Engineering, Sniffing, Use of Metasploit Framework, SQL Injection, Hacking Web Server and Applications, Hacking Wireless Network
Security Tools: nmap, Metasploits, msfconsole, Burpsuite, Nessus MSVB (all program course)
Computer assemble course
Languages
English
Hindi
Marathi
Additional Information
Excellent personal presentation and interpersonal skills
• Passion for exceptional customer service
• Proficient in merchandising activities
• Outstanding organizational and interpersonal skills
• Excellence in sales performance and training
• Having a friendly engaging Personality
Contact this candidate