SHAIKH ABDUL REHMAN SHABBIR

adr9hg@r.postjobfree.com

913-***-****

***/* **** ** **** tower, kurla navapada, near naaz hotel, opposite to Phoenix mall, kurla (W) Mumbai:-400070

Objective

Seeking a challenging position in a reputed organization where I can learn new skills, expand my knowledge, and leverage my learnings. To get an opportunity where I can make the best of my potential and contribute to the organization’s growth.

Experience

Life style

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Desktop and network support

Responding to queries via chat, email, or phone

Training other staff members on troubleshooting and diagnosing problems Writing, editing, and revising training manuals for new and updated software and hardware Providing technical assistance for questions and problems Resolving problems with networks and other computer systems Diagnosing system errors and other issues

Following up with customers to ensure full resolution of issues Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods

Running reports to analyse common complaints and problems Installing or changing software to fix issues

Remotely accessing hardware or software for clients to make changes and fix problems HomeCtrl

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IT Reasearcher

Carry out experiments and research according to protocols laid out by primary researchers Collect and log experimental data

Conduct statistical analyses of data sets

Prepare graphs and spreadsheets to portray results Create presentation slides and posters to help researchers present findings Review print and online resources to gather information Check facts, proofread, and edit research documents to ensure accuracy Maintain laboratory equipment and inventory

Porter

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Coustmer service

Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Cancel or upgrade accounts.

Assist with placement of orders, refunds, or exchanges. Advise on company information.

Take payment information and other pertinent information such as addresses and phone numbers.

Place or cancel orders.

Answer questions about warranties or terms of sale. Act as the company gatekeeper.

Suggest solutions when a product malfunctions.

Handle product recalls.

Attempt to persuade customer to reconsider cancellation. Inform customer of deals and promotions.

Sell products and services.

Utilize computer technology to handle high call volumes. Work with customer service manager to ensure proper customer service is being delivered. Close out or open call records.

Compile reports on overall customer satisfaction.

Read from scripts.

Handle changes in policies or renewals.

Education

Holy Cross High School

2014

S.S.C

50%

Anjuman-i-islam

2016

H.S.C

60%

MMK college bandra

2020

B.C.A

53%

Skills

MSCIT Ms office Excel Visiting card making

Ethical Hacking: Installation and Use of Kali OS, System Hacking, Use of Malware, Session Hijacking, Social Engineering, Sniffing, Use of Metasploit Framework, SQL Injection, Hacking Web Server and Applications, Hacking Wireless Network

Security Tools: nmap, Metasploits, msfconsole, Burpsuite, Nessus MSVB (all program course)

Computer assemble course

Languages

English

Hindi

Marathi

Additional Information

Excellent personal presentation and interpersonal skills

• Passion for exceptional customer service

• Proficient in merchandising activities

• Outstanding organizational and interpersonal skills

• Excellence in sales performance and training

• Having a friendly engaging Personality

Contact this candidate