Customer Service Call Center
Resume:
Amanda Jackson Bergman
**** * **** **, ************, AR 72703
********************@*****.***
Objective
To obtain a secure position in a progressive company where I have room to grow as a person and advance my career. Two words to describe what I want out of life is success and service. Wherever I go, I strive to be helpful and useful to others (service); as well as work hard, be efficient, remain grateful, and find fulfillment in everything I do (success).
My Degree is directed towards a Master’s in Social Work and Counseling. I am hoping within a year I will be able to start the Master’s Program in Social Work at the University of Arkansas (online – not interfering with job). I am a mother of two, ages three and four, and am looking for a job opportunity that will help my family flourish and gain the security and benefits we need. I am a fast learner, great multi-tasker, hard worker, and very dedicated.
Education
UNIVERSITY OF ARKANSAS
Graduated with High Standing in 2022; Dean’s List for last 3 years
Bachelor’s Degree: Interdisciplinary Studies
Minors: Communication, Human Development and Family Sciences, Substance Abuse
WEST FORK HIGH SCHOOL
Graduated in 2008
Skills
Both industries I have worked for require me to have an understanding of what it means to provide excellent customer service. I have worked in the service industry for 14 years which requires a great deal of patience and high expectation. I understand the importance of inventory and revenue while finding the balance to ensure the customer leaves happy. I have been a manager, run front of house, and have worked as waitstaff. I am excellent at multi-tasking and working in fast paced environments. I am quick to learn, clean, and efficient.
Hardworking Enthusiastic Alert
Dedicated Charismatic Determined
Reliable Quick-witted Knowledgeable
Organized Outgoing Exultant
Efficient Honest Spirited
Experience & Accomplishments
FAYETTEVILLE, ARKANSAS
The gap you will see from 2018/2019 to 2022 is due to the birth of two children, being a full time mom, and full time student at the University of Arkansas.
SERVICE/VOLUNTEER WORK - Helping woman to recovery and sobriety for a non-profit organization 2015 - present
FORT COLLINS, COLORADO
PAINTING CONTRACTOR SELF-EMPLOYED MARCH 2017 – 2018
Ran a business
Did my own promotions, contracting, and sales.
Closed deals and made difficult decisions with customers.
Worked as a team with a partner.
CALL CENTER QUALFON – VISA DEC 2016 – MARCH 2017
Provide excellent customer service for VISA Credit Card Company.
Answered the phone to the elite VISA Credit Card users.
Put together itineraries, documents, and information that was requested.
Resolved conflictual matters.
Handled high call volume.
FAYETTEVILLE, ARKANSAS
SERVER FARMERS TABLE JAN – JUNE 2016, JAN 2018 – MARCH 2019
Provide excellent customer service and knowledge of menu.
Be thorough and share knowledge of each local farmer and where the foods come from.
Be helpful to other servers and management. Pick up slack when needed.
Did routine waitstaff duties: clean, organize, be efficient, multitask, and be of service.
Very good at sales. One of the top in sales at the end of shifts.
SERVER WASABI JUNE 2015 – JAN 2016
Studied and developed a working knowledge of the menu. Possessed complete understanding of the essential Japanese words and pronunciations.
Passed monthly competency and fluency tests.
Did routine waitstaff duties: clean, organize, be efficient, multitask, provide excellent customer service.
SERVER+MANAGER FARRELL’S LOUNGE BAR AND GRILL SEPT 2010 – MARCH 2016
Employed their for 6 years, from opening day of the restaurant to 2016.
Molded the front of house to how it needed to be operated for my employer.
Created and developed design layout for servers’ sections throughout the restaurant.
Determined closing and opening duties for employees.
Trained new employees.
After the first year, brought in 19.6% of the entire revenue for the restaurant.
Established regular customers.
Provided leadership.
Managed a great deal of responsibility in the restaurant.
Was granted the opportunity to be employed for Farrell’s at any time.
SALES REP VECTOR MARKETING FEB – SEPT 2010
Established an efficient method of calling and receiving customer referrals.
Established and met goals to make a sale each week.
Received an award for the highest in sales in one week.
SERVER+DELIVERY DRIVER+BACK HOUSE LOAFIN’ JOE’S OCT 2008- NOV 2010
Was flexible and able to do every position offered at this facility.
Worked at both locations.
Experience & Accomplishments
FAYETTEVILLE, ARKANSAS
FRONT & BACK HOUSE + EVENTS & CATERINGS WHOLE HOG CAFE JULY 2007 - FEB 2010
Always a team player and picked up any duties and shifts needed.
Oversaw all orders that went out on game days.
Learned every position at this job and was their opening day of restaurant.
SERVER JOE’S BISTRO AUG 2007 – SEPT 2008
Ran the front of house by myself at the age of seventeen and eighteen.
Did routine waitstaff duties: clean, organize, be efficient, multitask, provide excellent customer service.
SERVER AQ CHICKEN SEPT 2005 – JUNE 2007
Managed to get a serving job at the age of 16.
Immediately learned the trade of serving.
Youngest waitress to have worked there.
References
Written references available upon request.
Rob & Adrienne Shaunfield—Owners, The Farmer’s Table Cafe, 479-***-****
Tim Farrell - Owner/Management, Farrell’s Lounge Bar and Grill, 479-***-****
Kevin Jacobs or Grady Adams - Owners, Whole Hog Café, 479-***-****
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