Customer Service Account Manager
Resume:
Stephanie Fuller
Customer Service / Transportation Management - American International Foods, Inc
Belding, MI
***********@*****.***
To join an organization which invites challenge, promotes change, expects success, and provides an opportunity for advancement through initiative and goal achievement. Authorized to work in the US for any employer
Work Experience
Customer Service / Transportation Management
American International Foods, Inc - Grand Rapids, MI January 2004 to April 2022
Managed all aspects of RFQ, the competitive bidding process, and the negotiation of freight rates with transportation vendors.
• Scheduled pickup and drop appointments with vendor and customers to ensure on time delivery of purchased materials.
• Tracked and maintained a consistent customer fulfilment rate of on-time order deliveries at or above 98.5%.
• Maintained an organized files of FDA regulatory documentation for all products purchased to meet the quality requirements of customers.
• Ensured the proper handling and accurate count of inventory of eight warehouses with over 500 different ingredients.
• Filed customer complaints and provided resolutions to ensure customer satisfaction.
Account Manager
Columbian Distribution - Grand Rapids, MI
September 1998 to January 2004
Developed and maintained excellent customer relations.
• Managed the accounts receivable and collections for each individual customer account within my department.
• Assembled and prepared all documentation for order pickups and deliveries of customer orders.
• Received incoming materials and maintained accurate inventory counts.
• Negotiated transportation quotes with freight vendors and managed on time deliveries to customers. Education
Some college
Skills
• Transportation Management
• Warehouse Management
• Logistics
• Supply Chain
• Purchasing
Additional Information
SKILLS Areas of expertise include:
• Purchasing: Developed outstanding vendor relationships. Excellent negotiator with a proven history of attaining best price and best product / transportation availability within the United States and abroad.
• Transportation: Successfully managed all transportation operations with a seven figure dollar budget.
• Financial Management: Daily financial management including, customer gross margin and order profitability, accounts receivables, and accounts payable.
• Inventory Control: Forecasting and planning, inventory / warehouse management.
• Computer Proficiency: Windows 8, QuickBooks, ACT! 2013, MS Office 2010.
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