EDUCATION

Kaplan Institute, Pharmacy Technician Program, Philadelphia, PA

Diploma Awarded Spring 2014

PROFESSIONAL EXPERIENCE

Patient Care Specialist November 2018- June 2019

Walgreens Prime – Frisco, TX

Assisted with patient activities, including follow-up calls for patient's next order/refill

Ensured timely response to internal or external clients order inquiries by telephone and/or email communications

Communicated updates and alerts to pharmacists regarding any changes in patient's condition, compliance issues due to patient not taking medication or side effects, or to transfer a patient directly to pharmacist for counseling

Pharmacy Technician July 2015-August 2018

Rite Aid – Philadelphia, PA

Supported pharmacists with preparing prescriptions by calculating and transferring medications, labeling containers, and pricing prescriptions

Recorded patient information and scanned prescriptions onto computer software NexGen

Prepared insurance claims by verifying coverage with providers and contacted patients regarding insurance coverages

Wellness Ambassador

Rite Aid – Philadelphia, PA July 2015-August 2018

Welcomed and informed patients and customers about the importance of flu shots and vaccinations

Promoted flu-shots to patients and exceeded pharmacy-store goal of vaccinations

Received an award for reaching and exceeding number of vaccinations goal

Pharmacy Technician Extern

Jeanes Hospital – Philadelphia, PA

Recorded medication and medical information related to incoming patients

Communicated consistently with pharmacist lab mentors to ensure pharmacy objectives are met

Delivered medication to inpatient and outpatient services

Shadowed pharmacy technicians to gain understanding of key responsibilities

PROFESSIONAL SUMMARY AND RELATED COMPETENCIES

Technical:

Microsoft Office Suite

Adobe Acrobat

PYXIS

Familiar with brand vs. generic drugs

Languages: English (native); Arabic (native)

Certifications: First Aid Certified

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