Customer Service Center Agent
Resume:
Jaslynn Kaupu
Duson, LA ***29
***********@*****.***
Objective: To obtain an Internship or Entry Level position where I can obtain experience in the Paralegal/Legal field and other customer service area.
Education: Kaplan University, Indianapolis, IN Kaplan University, Indianapolis, IN B.S. Paralegal Studies, 4/2015 A.A.S Paralegal Studies, 9/2013
Honors: Dean’s List and President’s List
Coursework Completed: Legal terminology and Transcription, Introduction to Law, Family Law, Criminal Law, Introduction to TORTS, Introduction to Legal Technology, Will, Trust and Estate Planning, Interviewing and Investigation, Legal Ethics and Early childhood education. Skills and Abilities: Microsoft Word, Excel and Powerpoint, Quick learner when it comes to different systems and trainings for different companies and campaigns. Consider myself to be a leader when it comes to assisting with other colleagues. Very responsible and reliable. Go getter and willing to learn what companies have to offer so I can grow with the company and become a valuable asset to the company. Great customer service skills inbound and outbound calls.
Professional Experience
10/24/2016-04/26/2021
Stericycle Export Solutions/ Sedgwick Indianapolis, IN/ Lafayette, LA Call center SR. agent
● Customer service
● Inbound calls
● Outbound calls
● Problem solving
● Active listening and taking notes
● Getting accurate information to fill out the correct forms
● Assisting other employees with different campaigns
● Reporting incomplete notes on customers files
● Making follow up calls
● Assisting with organizing different events
10/24/2016- present
Stericycle (Kelly Services), Indianapolis, IN
Call center agent
● Customer Service
● Take Inbound calls
● Make outbound calls
● Entering accurate information from customers
● Keeping organized with each customer's information
● Making follow up calls
● Scheduling customers for service
● Logging everything down
● Assisting other employees with different campaign’s
● Mentoring new agents for Auto Department
5/10/2013-7/14/2014
3/1/2005-5/1/2006
Home Depot, Indianapolis, IN
Cashier
● Inbound and Outbound calls to patrons and Credit Card Companies.
● Special ordering online for patrons.
● Assist patrons to buy online in store.
● Provide excellent customer service to all incoming patrons.
● Answer customer questions on products and materials within store and over phone.
● Handle all cash and credit purchases.
● Held responsible of the balancing of the register till.
● Assist with training and safety of shift cashiers.
● Maintain the cleanliness of front line area.
9/1/2003 – 4/1/2004
Dollar Rent –A-Car, Kailua Kona, Hawaii
Service Agent/Greeter
● Greeted customers
● Assisted incoming customers with rental car reservations ● Maintained the cleanliness of automobiles as needed.
3/1/2003 – 7/1/2003
Text Pahala, Pahala, Hawaii
Prep Cook
● Prepped food for daily menu items ● Maintained the cleanliness of the restaurant.
● Served food to customers.
● Assist with customers
References available upon request
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