Team Member Service Associate

Rakesh Thapa

Address: BHARATPOKHARI-*, WARD

NO: 4, DISTRICT- KASKI,

Pokhara, NEPAL.

Mobile: +977-98405-16670

Linkedin : linkedin.com/in/rakesh-thapa-9261b591

E-Mail:*************@*****.***

Carrier Objective:

To work with an organization which provide immense opportunities to improve and channelize my skills to contribute towards achievement of organizational and personal goals.

EDUCATION:

Professional Qualification:

BACHELOR OF HOTEL MANAGEMENT & CATERING TECHNOLOGY from Graphic Era Institute of Technology-Dehradun.( 2005-2009)

Academic Qualification:

High School: K.V C.R.P.F Rampur affiliated to C.B.S.E. Board.

Intermediate: St. Anthony Senior Secondary School Rampur affiliated to

C.B.S.C Board.

EMPLOYMENT:

17-nov-2019 to Continue: Hotel Pokhara Batika Pvt.Ltd

Position: Operation Manager

07-Oct-2018 to 15-nov-2019: Raniban Retreat Pvt. Ltd

Position: Residence Manager

Duty and Responsibility:

1)Adopting the company philosophy of being eco-friendly and socially responsible hotel, making contribution for translating the philosophy into action, and disseminating the concept to the staff members, clients and society.

2)Ensure warm welcome of all guests according to the highest standard and ensure that their stay in the hotel is memorable through personalized, safe and secure service.

3)Immediately work on guest complaints and take initiative for solving guest problems.

4)Organize guest contact information for post departure follow up.

5)Properly utilize budget.

6)Ensure proper book keeping, cash handling, bank deposits of revenues, payment of VAT/TDS as per schedule.

7)Maintain congenial relations with the stakeholders.

8)Recommend to the management ways and means to upscale the service and overall image of the hotel.

9)Accomplish other functions assigned by the management.

26-Jan-2017- 31-Aug-2018: Hotel Pokhara Batika Pvt. Ltd

Position: Front Office and Housekeeping Executive

Team Member handling: 20 team members Includes Hotel Reservation, Travel Desk,

Front office team, Housekeeping team and Horticulture.

Responsible For:

Guest Satisfaction.

Smooth operation of Front Office and Housekeeping.

Reports making of department like Daily Revenue, Monthly Revenue, Travel agencies wise business report, On-line travel agencies business reports, Monthly inventory and other essential reports.

Hotel Budgeting.

Sales Planning.

Hotel Upgrade planning.

Training of staff.

Skill Gained:

Online Hotel Marketing (OTA’s) web page handling.

Travel Agencies booking handling and contract.

Co-operate company booking handling and contract.

Sales upgrade.

26-july- 2013- 15-Jan-2017: Intellistay Hotels Private Limited

Mango Hotel, Jodhpur.

Position: Housekeeping Executive

Team Member handling: 20 team members including of housekeeping supervisor and

HK associate.

Responsible For:

Taking Briefing of staff and allot the area to the HK Supervisor and Guest service associate.

Check all area front and back of the hotel for cleaning and maintenance purpose and ensure all area shouldbe cleanall time.

Meet with the guest for their feedback.

Taking Inventory of housekeeping supply, housekeeping Linen, F&B Linen etc. and send report to reporting manager.

Make a tracking record of housekeeping sale.

Make a tracking record of lost and found items, damaged and missing items, discard items.

Making requisition of HK supply and other items.

Take training session of staffs regarding the work.

Check the staff whether they followed Hotel SOP’s or not, they are followed daily cleaning schedule, correct method of cleaning and guest handling.

Attend Morning meeting with reporting Manager discuss the daily work progress, Obstruction, Achievement, guest feedback, new suggestions and ideas.

Coordinate with other department for smooth operation.

Skill Gained:

Controlling the service quality.

Ability to establish respects other staff despite young age.

Team handling according to work.

Distribute work according to skill of employee.

Groomed employee according their weakness and make them perfect for their job.

Made Coordination between the department and among the department.

Guest Handling.

Inspiring and Motivate the staff.

Sep2009-Apr2013: J.P RESIDENCY MANOR

MUSSOORIE, UTTRAKHAND

Position: Senior guest service assistant

Responsible For:

Cleaning the guest Room whether it is occupied or Departure.

Check vacant room and arrival room for cleaning and maintenance.

Upkeep allotted floor corridor and terraces.

Doing washing. Buffing, polishing, and scrubbing of hard floor of marble, granite, kota-stone from single disc machine.

Doing grinding process from ergo disc machine.

Doing carpet shampooing from single disc machine.

Doing Upholstery shampooing with the upholstery shampooing machine.

Check the room for maintenance issue and reporting to the HK desk.

Check for the guest laundry, mini bar consumption, damaged and missing items etc. and informed to HK desk.

Fulfill the guest request according to hotel policy.

Coordinate with other department for guest request and for their services.

Hk Pantry and Maid-cart set-up.

Skill Gained:

Ability to establish a relation between guests.

Coordination among colleague and supervisor.

Clearing all knowledge of all type of cleaning of guest room, floor corridor, public areas and back of the house area.

Operate machine and equipment used in housekeeping like single disc, upholstery shampooing machine, Swingo machine, Unger kit etc.

Knowledge gain how different process operate by machine like Polishing, Buffing, Scrubbing, Carpet Shampooing, upholstery shampooing etc.

Software and Computer Knowledge:

Opera operating System

Handling EMS (engineering management system).

Win-HMS (for requisition of material).

Lucid Hotel software.

IDS hotel Software.

Knowledge of MS Excel and MS Word.

Personal Achievements:

Team member of first Indian Grand Pix Held in Buddha International Circuit Greater Noida as a senior guest service associate.

Pre-opening team member of J.P. Hotel Valley View Tower Mussoorie as a senior guest service associate.

Pre-opening team member of Mango Hotel Jodhpur (Intellistay hotel pvt.Ltd) as Housekeeping Executive.

Pre-opening team member of Hotel PokharaBatika Pvt. Ltd as a front office and Housekeeping Executive.

Other hotels set-up for operation Blue Ocean Resort and Spa at Ratnagiri, Maharastra, Mango Hotels Nagpur, Maharastra.

Complete certification course of First Aid and Basic Health Support by Apollo Clinic Dehradun.

Training Experience: Taj MahuaKothi (Taj and CCAfrica) Bandhavgarh, M.P.

Personal Data:

Date of Birth : 29-01-1985

Sex : Male

Father’s Name : Mr. K.B. Thapa

Nationality : Nepalese

Languages Known : English, Hindi and Nepali.

Declaration:

I solemnly declare that the above information is true and correct to the best of my knowledge. I understand that if any information given above is found false/incorrect, my candidature is liable to be rejected.

RAKESH THAPA

Date : Signature

Contact this candidate