Customer Service Administrative Assistant
Resume:
SHARONNA CROSBY
Columbus, MS. 39701
Phone-618-***-**** Email: **************@*****.*** Objective:
Seeking an office administrative position with the possibilities of a career and personal advancement in a capacity that is team oriented and allows me utilize my work experience, organizational abilities, educational training, and interpersonal skills. Core Strengths:
• Excellent analytical
• Expert organizer of information, documents, and communication skills
• Capable of multi-tasking and meeting deadlines in a fastpaced environment
• Detailed Oriented
• Self-Starter
• Resourceful
• Knowledge of Human Resource
• Sales and Business Communication
• Management Principles and Procedures
• Negotiation and Representation Skills
• Proficient in Word 2010, Excel, Access, Outlook, PowerPoint, and Internet Search
• Reliable, Honest, and Dependable Professional at all times
• Excellent Customer Service Skills
Customer Interface
Has experience in greeting customers upon entrance and has handled all cash and credit transactions. And has assisted customers over the phone regarding store operations, product, promotions and orders.
Work Experience:
12/2021 – PRESENT Mississippi Precisions Cast – Columbus, MS Ceramics
Check each tank of production and premix to make sure each tank is operational and each tank has product
Check and record the viscosity of production tanks Be able to make order for product that is low
Able to load and unload line for product to go through process and finished process
Able to understand the WOH of product and keep product together on line while loading
Able to read and understand how to make a build for premix tanks Change sands from Zircon to 50/100 and monitor product while dipping 03/2021 -08/2021 BAASC Belleville, IL
Assistant Teacher
Create a safe environment and workspace for the accompanied teachers and students
Assist students to the best of their ability to learn and take control of behavior
Assist certified teacher with classroom duties
Know each student and triggers
Be able to record reports of students’ behaviors and incidents Keep students engaged and build relationships of trust 04/2019 – 07/2020 Prime Edwardsville, IL
Team Lead
Sort packages for delivery by code and colors
Be able to keep up and fill in when an employee is off to the side Load trucks at the end of shift and assign workers to bends and stations Collaborate with Personnel to assign employees to open lines Assign and turn in VTO and turn in PTO
Fill in for relief
Assist in trainings and directing new hires
04/2018 -04/2019 Arby’s Columbus, MS
Supervisor
Open restaurant and have product ready for customers Record Inventory
Count product in the freezer and cooler and input data Place order for company needs
Adjust time punches and watch company labor
Record temperatures for product
Assign cash drawers to employees and count drawers down at end of shift Make deposit drops for company
Record and sign disciplinary actions
Conduct interviews and meeting
02/2013 - 8/2014 Support System and Services Belleville, IL House Supervisor
Develop and plan service recipient's basic living skills (e.g., social, domestic, and hygiene) through instruction and encouragement
Assist and document the development and implementation of long and short term goals for service recipients, as developed by the Programs’ Que who is the supervisor and owner or Program by direction to maintain a positive and effective relationship with service recipients, families, staff, other administration, case management, and other service providers and assist in coordinating with any and all their needs concerning service recipients
Coordinate and maintain service recipient's schedule such as doctor appointments, professional team appointments, and jobs
Maintain records and complete paperwork as required by the agency and Developmental Disability Service Division (DDSD) in relation to timesheets, mileage, petty cash, medication logs, service recipients progress, visitor logs, incident reports and goal data Maintain a safe environment for the service recipient by encouraging and helping to prevent harm to service recipient, staff and others; report any safety concerns to management in a timely manner Maintain and keep current with all required certifications, policies, and procedures Train new staff to following:
Perform or assist service recipient with personal hygiene as needed such as bathing, brushing teeth, shaving, nail clipping, dressing, bodily function, and service recipients’ appearance
Perform and assist service recipient in basic domestic duties as needed such as cooking, cleaning, laundry, and/or shopping
Transport service recipient to and from work, scheduled appointments, and recreational activities in a safe and timely manner Manage service recipient's and agency's funds in accordance with the company's policies and procedures 10/2013 07/2014 Vintage Support System Belleville, IL Direct Support System
Serve as a good role model to service recipient
Maintain records and complete paperwork as required by the company to include timesheets, mileage, petty cash, medication log, service recipient progress, visitor logs, incident report, and goal data
Develop service recipient's basic living skills to include social, domestic, and hygiene and through instruction and encouragement
Perform and/or assist service recipient with personal hygiene as needed in regards to bathing, brushing teeth, shaving, nail clipping, dressing, bodily functions, and service recipient appearance
Perform or assist service recipient in basic domestic duties such as cooking, cleaning, laundry, and shopping
10/2011 - 02/2013 Sitel Starkville, MS
Concierge
Adhere to service recipient's behavior and health management plans in regards to administration of medication, use of behavior modification techniques, dietary restrictions Provided the customers with an experience that will always be remembered and with the highest level responsiveness
Projected and approachable and professional image in personal appearance, manner, and demeanor
Assured prompt and positive action on all clients’ accounts containing to complaints, questions, transfers, concerns and suggestions, as well as conduct quality assurance followups Acknowledged and greeted all residents and guests with utmost courtesy and urgency Maintained consistent presence at work station
Crosstrained and provided backup for other customer service representatives when needed Expressed appreciation and invited customers to return to the store 04/2005 - 07/2011 Vernon Care Center Vernon, AL
Certified Nursing Assistant
Provided highquality patient care as in demand per diem CNA within surgical, acutecare, rehabilitation, homehealthcare and nursing –home settings Preserved patient dignity and minimize discomfort while carrying out the duties such as bedpan changes, diapering, emptying drainage bags and
Bathing Commended for chart accuracy, effective team collaboration, patient relations and consistent delivery of empathetic care
Displayed strong clinical skills in assessing vital signs, performing lab draws and glucose checks, and providing pre and post-operative care
Adhered to safety guidelines; completed hospital's threehour Patient Safety Training Program Ensured the accurate, timely flow of information by maintaining thorough patient records and updating healthcare team on patient's status
Complied with HIPAA standards in all patient documentation and interactions 08/1998 - 04/2005 McDonald's Columbus, MS
Manager
Supervised a staff of ten (10) employees during the field of operations Opened store for early morning, along with prep and count inventory
Took, prepared and delivered orders to customers
Received/disbursed cash in accordance with corresponding laws, rules, and regulations for monetary transactions through the operation of cash registers Ensured the fulfillment of regulatory requirements associated with the depository function Reconciled cash accountability and reviewed check payments and other monetary transactions for completeness, accuracy, and propriety before making payment Located space for training and notified new employees of training locations, dates, and times Conducted training sessions for new employees
Implemented mandatory training by using classroom instructions, practice interviews, and on thejob guidance
Provided instructions on counting procedures and familiarized trainees with reports and dorums used to collect data
Performed preparatory duties such as checking boundaries and becoming familiar with the areas where employees work
Assigned duty area to employees, observed employees in the field, and provided onthespot assistance and supervision
Reviewed and certified daily payroll and progress reports and ensured that work was completed within established time schedules
Advised supervisor of progress and performance and made recommendations for dismissal of those who could not or would not perform required duties Educational Background
Columbus High School – 2000 Graduate
EMCC – Behavioral Science 1 year
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