Customer Service General Manager

David Rangel

New Orleans, LA ***** *********@*****.*** 713-***-****

Performance-oriented food service professional and motivational leader with proven quality and budget control

skills. Delight customers consistently with exceptional food and service. Maximize team performance and

knowledge with hands-on training.

Work Experience

Assistant General Manager

TGIFridays-Harvey,Louisianna

April 2021to August 2022

Assisted in operating restaurant to meet and beat budget goals in costs controls to make budgeted profit by executing staffing, training and developing team to accomplish each stations goals. Teaching and coaching severs to execute steps of service at the table. Changing the culture by having one on ones with team members to create a unified team and minimizing turnover.

Kitchen Manager

Jackie's Brickhouse - Kemah, TX February 2020 to January 2021

Achieved food preparation goals consistently, including maintaining full compliance with consistency, quality, and freshness guidelines.

Managed performance of kitchen employees through regular evaluations, coaching, discipline, and motivation.

Directed teams in proper sanitation procedures for daily-use items and large equipment such as freezers and refrigerators.

Helped kitchen meet demands by staffing well-trained, productive employees with sufficient schedule coverage.

Minimized cost overages by controlling inventory and supplies and minimizing waste.

Kitchen Manager TGIFridays - Houston, TX May 2014 to January 2020

Identified areas of improvement in food waste and employee workflows to optimize budget controls. Minimized cost overages by controlling inventory and supplies and minimizing waste.

Maintained high stocking standards for optimal quality, including establishing and enforcing rotation and cleaning procedures.

General Manager Freebird World Burrito August 2012 to May 2014

Developed staff members with successful training programs based around culture focused on employee empowerment and customer service.

Guaranteed top-notch service standards and memorable customer experiences for every guest. Eliminated waste at all levels, regularly reviewing team activities and records to spot and resolve problems.

Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.

General Manager Pizza Hut - Houston, TX February 2011 to May 2012

Improved business operations by tracking trends and adjusting business strategies to better align with needs.

Developed staff members with successful training programs based around culture focused on employee empowerment and customer service.

Guaranteed top-notch service standards and memorable customer experiences for every guest.

General Manager

Wendy's Old Fashioned Hamburgers - Houston, TX June 1999 to January 2011

Reduced turnover through morale-boosting strategies such as employee appreciation days and effective training policies.

Achieved revenue and profit targets through solid promotional and budget control strategies. Guaranteed top-notch service standards and memorable customer experiences for every guest. Developed staff members with successful training programs based around culture focused on employee empowerment and customer service.

Improved business operations by tracking trends and adjusting business strategies to better align with needs.

Education

Lubbock High School - Lubbock, TX May 1978

Texas Tech University - Lubbock, TX

Skills

•Management

•Kitchen Management Experience

Assessments

General manager (hospitality) — Highly Proficient

January 2021

Solving group scheduling problems and reading and interpreting P&L statements Full results: Highly Proficient

Supervisory skills: Motivating & assessing employees — Highly Proficient

January 2021

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

SKILLS

Food preparation management Employee scheduling Inventory coordination Performance optimization Schedule coordination Employee training Customer relations Cleaning and sanitation

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