Customer Service Office Manager

Abelina Perez

*** ****** **. *****, ** ***** 956-***-**** *************@*****.***

Qualifications Summary

Administrative support professional experienced working in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Trustworthy, ethical, and discreet, committed to superior customer service. Confident and poised in interactions with individuals and groups at all levels. Detailed-oriented and resourceful in completing projects; able to multi-tasks effectively with little or no supervision involved. Capabilities include:

Customer Service & Relations Accounts Payable/Receivable

Telephone Reception Word Processing & Typing

Filing & Data Archiving Computer Operations

Office Equipment Operations Problem Solving

Experience Highlights

Administrative Support

Performed administrative and secretarial support functions for high school scholarship committee. Coordinated and managed multiple priorities and projects.

Kept yearly records of over 600 high school students’ scholarships and amounts received. Reported to Administrative House Principals.

Organized yearly scholarship events to award our college bound students in accepting both trophies & money won from their academic award winning performances in applying for scholarships.

Managed a very fast paced marketing agency supervising representatives whom would make in office appointments to our local companies. Provided discreet secretarial and reception services for a busy high marketing agency. Scheduled appointments and maintained accurate; up-to-date confidential client and business personal credit card & checking files.

Assisted with general accounting functions; reported on a daily, weekly & monthly basis, an excel report emailed to my corporate office located in Houston, Texas of both renewal & or increased revenue. These reports were emailed directly to the CEO of The User Friendly Phone Book.

Provided telephone support; trained and supervised part-time staff as well as our permanent employees.

Customer Service & Reception

Demonstrated ability to maintain composure and work efficiently in a fast-paced insurance office, while preserving strict confidentiality.

Managed customer relations and provided exemplary service to all customers.

Employment History

Office Manager, Fred Loya Insurance, Wichita Falls, Tx. (03/2001-01/2003)

Scholarship Coordinator, Wichita Falls High School, Wichita Falls, Tx.(05/2003-04/2008)

The User Friendly Phone Book, McAllen, TX 78501 281-***-**** (05/2008-03/20011)

Education & Experience

P.SJ.A Memorial High(1988-1992)

South Texas College (2008-2010)

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