Customer Service Clerical Worker
Resume:
John Kennedy
Customer Service Specialist
Victorville, CA 92392
*************@*****.***
• Resourceful and Creative
• Specialized in Customer service and needs
• Strong work ethic
• Always maintains professional relationships
Work Experience
Lead Clerk/Customer Service/Trainer
HFM- HEALTHCARE FACILITIES MAINTENANCE - Coalinga, CA May 2020 to July 2022
• Earned California Department of Industrial Relations IACA Certificate of Completion of Apprenticeship with 2000 on-the-job training hours
• Extensive training and vocational certifications earned in OSHA's Hazard Communication Standard, Cleaning Chemicals, Blood-Spill Clean-up, COVID-19 Preventive Measures, and Industrial Safety and Health
• Provided the preparation of documentation of inventory, memos, health and safety training documentation, and calendar schedules of training and meetings
• Ensured OSHA management standards of completion and compliance were consistently maintained, including updates of SDS Manuals
• Trained all new hire employees in accordance with OSHA safety and health regulations
• Determined tasks and managed a crew of up to 8 individuals Clerk
OS/CRT Office Services and Computer Related Technologies Training School - Coalinga, CA November 2018 to March 2020
• Simultaneously completed training and certifications while working as a clerk for the education department
• Administered testing and completed grading for exams
• Prepared documentation for new enrollments and assisted in curriculum studies for other students
• Earned Career Technical Certification in Office Services and Computer Related Technology Final Assembly Inspector
PIA Furniture Factory - Coalinga, CA
October 2017 to June 2018
• Inspected and detailed final product before shipping to customer
• Built and repaired custom furniture for state departments
• Cleaned and assembled up to 10 furniture unit appliances a day for shipping
• Maintained production of outgoing orders for state departments
• Ensured OSHA management standards of completion were consistently followed Warehouse Logistics Lead
In-N-Out Burger - Baldwin Park, CA
August 2008 to November 2010
• Maintained production of up to 85 incoming and outgoing orders/deliveries each day
• Directed shipping routes for deliveries and services
• Routinely conducted quality control on restaurant and food products before shipping
• Conducted daily, weekly, and quarterly audits of inventory to ensure accuracy of items shipped/ received
• Supervised and assigned duties for staff of up to 15 members
• Communicated operation instructions through warehouse managers Sales Manager/ Service Technician
High Desert CB - Hesperia, CA
August 2004 to July 2008
• Processed up to 50 invoices to and from clients every day
• Managed company bank deposits
• Stocked and inspected inventory for quality products
• Conducted weekly and quarterly audits of inventory to ensure accuracy of products sold/received
• Directed marketing and communication involving product sales and quality service
• Managed day-to-day tasks/assignments and assigned duties to a crew of 4 people Education
Candidate for Associate's degree in Business Management Victor Valley College - Victorville, CA
August 2022 to Present
Candidate for Associate of Arts in Behavioral Psychology and Business with 3.22 GPA
Coastline Community College - Fountain Valley, CA
August 2015 to December 2021
Single Semester Study in Philosophy with 4.0 GPA
West Hills College-Coalinga - Coalinga, CA
January 2020
Single Semester Study in Counseling with 4.0 GPA
Hartnell College - Salinas, CA
January 2017
GED
Tulare Lake Adult School - Corcoran, CA
November 2013
Skills
• Sales and customer relations (4 years)
• Customer Service- ETA Certification for Customer Service Specialist (4 years)
• Order Entry and Detailed inventory of Product (9 years)
• Cash Handling in Customer sales department (4 years)
• Phone Etiquette in Customer Relations and Sales (4 years)
• Cleaning Experience with Certified Healthcare Facilities Maintenance Program-physician's offices and medical facilities (2 years)
• Computer Skills attained through Career Technical Education (4 years)
• Retail Sales in Electronics and Communication Devices (4 years)
• Microsoft Excel experience through Office Service related employment (2 years)
• Communication Skills (8 years)
• Merchandising and Sales experience through HDCB employment (4 years)
• Negotiation skills in Customer Service Relations and product purchase (4 years)
• Facilities Maintenance at Physician's offices and healthcare clinics (2 years)
• Computer skills through Certification of Microsoft Programs and Clerical Work (3 years) Certifications and Licenses
Defy Ventures, Inc.- CEO of Your New Life- Business Program April 2019 to Present
• Invested 15 hours a week in training and received mentoring from top investors and executives
• Engaged in hands-on leadership, management, and entrepreneurial training, which developed team- building skills, emotional intelligence, innovative spirit and endurance Career Technical Education Certificate in Computer and Related Technologies Program
November 2018 to March 2020
• Invested 15 hours or more per week in vocational training in computer hardware, software, and programs
• Hands-on training and practice with Microsoft Word, Excel, and Powerpoint
• Earned Microsoft Digital Literacy Certificate, 2-27-2019 California Department of Industrial Relations IACA- Healthcare Facilities Maintenance Apprenticeship
September 2021 to Present
• Interagency Advisory Committee on Apprenticeship- Completion of Apprenticeship earned through 2000 on-the-job training hours
• Certified and knowledgeable in chemical dilution testing, sanitation testing, and blood spill clean-up International Certification for Professional Customer Service Specialist February 2022 to Present
• Completion of Electronics Technicians Association, International Exam with a score of 97%
• Certification #CSS256862
• Higher level of professionalism when dealing with customer relations, product technology, and decision-making
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