John Kennedy

Customer Service Specialist

Victorville, CA 92392

adr9em@r.postjobfree.com

+1-442-***-****

• Resourceful and Creative

• Specialized in Customer service and needs

• Strong work ethic

• Always maintains professional relationships

Work Experience

Lead Clerk/Customer Service/Trainer

HFM- HEALTHCARE FACILITIES MAINTENANCE - Coalinga, CA May 2020 to July 2022

• Earned California Department of Industrial Relations IACA Certificate of Completion of Apprenticeship with 2000 on-the-job training hours

• Extensive training and vocational certifications earned in OSHA's Hazard Communication Standard, Cleaning Chemicals, Blood-Spill Clean-up, COVID-19 Preventive Measures, and Industrial Safety and Health

• Provided the preparation of documentation of inventory, memos, health and safety training documentation, and calendar schedules of training and meetings

• Ensured OSHA management standards of completion and compliance were consistently maintained, including updates of SDS Manuals

• Trained all new hire employees in accordance with OSHA safety and health regulations

• Determined tasks and managed a crew of up to 8 individuals Clerk

OS/CRT Office Services and Computer Related Technologies Training School - Coalinga, CA November 2018 to March 2020

• Simultaneously completed training and certifications while working as a clerk for the education department

• Administered testing and completed grading for exams

• Prepared documentation for new enrollments and assisted in curriculum studies for other students

• Earned Career Technical Certification in Office Services and Computer Related Technology Final Assembly Inspector

PIA Furniture Factory - Coalinga, CA

October 2017 to June 2018

• Inspected and detailed final product before shipping to customer

• Built and repaired custom furniture for state departments

• Cleaned and assembled up to 10 furniture unit appliances a day for shipping

• Maintained production of outgoing orders for state departments

• Ensured OSHA management standards of completion were consistently followed Warehouse Logistics Lead

In-N-Out Burger - Baldwin Park, CA

August 2008 to November 2010

• Maintained production of up to 85 incoming and outgoing orders/deliveries each day

• Directed shipping routes for deliveries and services

• Routinely conducted quality control on restaurant and food products before shipping

• Conducted daily, weekly, and quarterly audits of inventory to ensure accuracy of items shipped/ received

• Supervised and assigned duties for staff of up to 15 members

• Communicated operation instructions through warehouse managers Sales Manager/ Service Technician

High Desert CB - Hesperia, CA

August 2004 to July 2008

• Processed up to 50 invoices to and from clients every day

• Managed company bank deposits

• Stocked and inspected inventory for quality products

• Conducted weekly and quarterly audits of inventory to ensure accuracy of products sold/received

• Directed marketing and communication involving product sales and quality service

• Managed day-to-day tasks/assignments and assigned duties to a crew of 4 people Education

Candidate for Associate's degree in Business Management Victor Valley College - Victorville, CA

August 2022 to Present

Candidate for Associate of Arts in Behavioral Psychology and Business with 3.22 GPA

Coastline Community College - Fountain Valley, CA

August 2015 to December 2021

Single Semester Study in Philosophy with 4.0 GPA

West Hills College-Coalinga - Coalinga, CA

January 2020

Single Semester Study in Counseling with 4.0 GPA

Hartnell College - Salinas, CA

January 2017

GED

Tulare Lake Adult School - Corcoran, CA

November 2013

Skills

• Sales and customer relations (4 years)

• Customer Service- ETA Certification for Customer Service Specialist (4 years)

• Order Entry and Detailed inventory of Product (9 years)

• Cash Handling in Customer sales department (4 years)

• Phone Etiquette in Customer Relations and Sales (4 years)

• Cleaning Experience with Certified Healthcare Facilities Maintenance Program-physician's offices and medical facilities (2 years)

• Computer Skills attained through Career Technical Education (4 years)

• Retail Sales in Electronics and Communication Devices (4 years)

• Microsoft Excel experience through Office Service related employment (2 years)

• Communication Skills (8 years)

• Merchandising and Sales experience through HDCB employment (4 years)

• Negotiation skills in Customer Service Relations and product purchase (4 years)

• Facilities Maintenance at Physician's offices and healthcare clinics (2 years)

• Computer skills through Certification of Microsoft Programs and Clerical Work (3 years) Certifications and Licenses

Defy Ventures, Inc.- CEO of Your New Life- Business Program April 2019 to Present

• Invested 15 hours a week in training and received mentoring from top investors and executives

• Engaged in hands-on leadership, management, and entrepreneurial training, which developed team- building skills, emotional intelligence, innovative spirit and endurance Career Technical Education Certificate in Computer and Related Technologies Program

November 2018 to March 2020

• Invested 15 hours or more per week in vocational training in computer hardware, software, and programs

• Hands-on training and practice with Microsoft Word, Excel, and Powerpoint

• Earned Microsoft Digital Literacy Certificate, 2-27-2019 California Department of Industrial Relations IACA- Healthcare Facilities Maintenance Apprenticeship

September 2021 to Present

• Interagency Advisory Committee on Apprenticeship- Completion of Apprenticeship earned through 2000 on-the-job training hours

• Certified and knowledgeable in chemical dilution testing, sanitation testing, and blood spill clean-up International Certification for Professional Customer Service Specialist February 2022 to Present

• Completion of Electronics Technicians Association, International Exam with a score of 97%

• Certification #CSS256862

• Higher level of professionalism when dealing with customer relations, product technology, and decision-making

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