Front Desk Medical Assistant

CONNIE L. GRAHAM

**** * ******** ***** ********* MI 49009

Mobile: 269-***-**** *****@*****.***

Available to Relocate

PROFESSIONAL EXPERIENCE:

BRONSON HOSPITAL – PRACTICE SUPPORT ASSISTANT

March 2021 – Present Kalamazoo MI

Travel to any office that is short staffed at the front desk.

Check patients in and out; make follow-up appointments.

Answer phone, schedule appointments or direct to proper department.

SANDPIPER HOSPITALITY – TASK FORCE / GENERAL MANAGER

April 2019 – April 2021 Richmond VA 124 rooms

Traveled to various properties – resolve problems, team building, quality evaluations.

In 2020 took over Fort Wayne property as acting General Manager

2019 award winner for “Game Changer” – increase revenues, quality evaluations, team building.

2016 – 2019 – SELF EMPLOYED & CRACKER BARREL

During this period, I worked as a self-employed day care with four toddlers. I obtained a position as part-time retail sales and cashiering for our local cracker barrel until that location closed suddenly.

VALUE PLACE HOTELS – SPECIAL OPERATIONS MANAGER

August 2012 – June 2016 Wichita, KS 124 rooms

Traveled 100% to any property nationwide – resolve problems, marketing, property coverage.

Skilled in turning around troubled properties, build occupancy, improve staff.

Improve QAR scores in short time.

One of top ten employees (over 500 companywide) for 2014

Assisted in corporate software converversion

2001 – 2012 - Various hotel positions and locations

Completed intensive management training programs.

Supervised day-to-day operations of property.

Temporary assignment to college town during football season while GM absent

Started as Accounting Assistant and filled various other positions at Grand Hotel in Michigan

Advanced from Night Audit to AGM at full-service Clarion Hotel; also responsible for all event planning and execution for guest of 10 to 500.

TECHNOLOGY:

Skilled at many hotel specific software programs.

Experienced in many software applications including Word, Excel and Outlook

EDUCATION: Associates in Accounting as well as Liberal Arts/Business focus

Successfully obtained Medical Assistant Certification and Real Estate sales

earlier in my career.

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