Customer Service Assistant Manager

Radhika Patel I Operation Manager

Aurora, IL ****4 ***********@*****.*** 630-***-****

SUMMARY

Ambitious Healthcare Operations Manager with 7 years of tenure of success offering profound administrative services in the healthcare industry. Highly involved with teams at all levels of operations working to position staff and groom staff to hit the bottom line and maintain a productive, proactive work environment. Known for willingness to go the extra mile and keen ability to identify ways to improve margin, reduce expenses and enhance processes

• Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interact as a member of executive management and all levels of staff

• Ability to establish goals, structures, and processes necessary to implement a mission and strategic vision

• Experience implementing scalable controls & processes at a high-growth company in collaboration with all functions including technology, sales, marketing, and product

• Experience in developing strong business performance metrics and KPIs that can be used internally and externally

SKILLS:

• Healthcare Administration

• Business Strategy &

Innovation

• Strategic planning

• U.S. Health Insurance

Portability and

Accountability Act (HIPPA)

• Customer Service/Care

• Stakeholder Engagement

• Budget Management

• Legal & Ethical Issues in

Healthcare Management

• Cost reduction and

containment

• Healthcare Information

Technology (HIT)

• Process Implementation

• Health Law & Policies

• Healthcare Quality

Management

• Troubleshooting and

problem solving

• Electronic Medical

Record (EMR)

• Program Management

• Hospital Management

• Business Analysis

TECHNICAL SKILLS:

Microsoft Office Suite (Word, Excel, PowerPoint; Adobe Suite), Google Suite, MS Project, Gap Analysis (GAP), Project Methodologies - Waterfall, Agile. Membership: National Society of Leadership and Success

PROFESSIONAL EXPERIENCE:

Valley View Medical center – Romeoville, IL Aug 2020- April-2022 Operation Manager

Extensively met and communicated with the team to ensure operations ran smoothly and seamlessly to avoid setbacks and optimize ROI. Built strategic relationships and secured repeat/return customers

• Developed comprehensive project Plan of Action and Milestones (POA&M) schedules based on the customer's overall project schedule

• Established and maintained highly complex project budgets and cash flow analyses

• Reviewed orders, invoices, and financial decisions to ensure the success of company operations.

• Worked to cultivate and foster client, consultant, contractor, and vendor relationships

• Provided helpful guidance and direction in project management to less experienced team members and colleagues

• Lead the project team in the review of deliverables and project tracking of team activities

• Oversaw all phases of various projects from initiation, planning and risk analysis, design, execution, and project closure

• Helped to create and translate user requirements to define the functions the application must provide and performed requirements management

• Lead a portfolio of products, responsible for sales, growth, and income targets to improve gross profits, profitability, asset management, and budget management

• Knowledge of management of key suppliers, business relationships and operational performance

• Establish, develop, and maintain sound relationships with suppliers/partners

• Monitored and inspected project teams' job progress to ensure compliance with all schedules, quality, and safety requirements

• Knowledge of supplier management framework include strategic supplier selection, contracting, compliance, performance management and relationship management.

• Knowledge of developing supplier strategies and interfacing with external suppliers to deliver quality, cost savings, and return on investment.

• Work closely with senior leadership in developing long-term operational strategies that help meet company objectives

• Reviews project SOW, drawings, and all technical project documents to ensure a clear understanding of the work scope

• Ensures projects are appropriately staffed for meeting project requirements

• Identifies and analyzes any potential project risks and develops effective risk mitigation plans to eliminate or minimize the risk

Walgreens – Naperville, IL Nov 2019– Dec 2020

Assistant Manager

Highly effective management professional emphasizing innovation and creativity in solving complex problems. Adept at implementing effective merchandising strategies, improving customer retention, and generating sales

• Monitored day-to-day operations, collaborating with teams across 4 departments to increase operational efficiency

• Help the company prepare for the challenges it may face by implementing developed strategies

• Ensure that the workforce of the company is highly motivated and very productive

• Develop company goals and objectives and ensure that they are met consistently

• Directly or indirectly act as leads to the entire management team in the company

• Ensure total compliance with company rules and regulations

• Helps in driving operational excellence across distribution centers and developing the DC team's leadership capabilities

• Proven developer of people, who evaluates talent, allocates time and resources, provides performance feedback, and fosters development opportunities to support the organization's planning process

• worked closely with the Community leader to ensure the drive for success is in line with District and Company goals

• Maintaining the OSA program to ensure accountability for staff and satisfied customers

CVS – Aurora, IL Jun 2016 – Nov 2019

Management Team Member & Pharmacy Technician

Dedicated, hard-working, reliable and an accurate professional who always delivers courteous service with maintaining medication stocks, training other technicians, handling administrative aspects, keeping in touch with vendors, researching specialized items, and updating records

• Assist Pharmacy Operations in providing appropriate technical and skills training for pharmacy

• Ensured operations ran smoothly through checking pharmaceutical stock to determine inventory level, anticipating needed medications and supplies, placing, and expediting orders, and removing outdated drug

• Leads cross-functional teams to understand customer needs using data analytics and translate external customer requirements into supply chain capability and solution

• Performs pharmacist tasks including compounding, drug therapy reviews, and medication management. Reviews interpret and accurately dispense prescribed medications

• Maintains awareness of developments in pharmacy care and pursues best practices that would enhance performance and health outcomes through proper execution of standard operating procedures. Stays up-to-date on state/ federal law and policy changes

• Work with team and operations to maximize project delivery quality, timeliness and efficiencies to deliver high-value and relevant insights to our clients as quickly and effectively as possible

EDUCATION and CERTIFICATIONS:

North Central University, Scottsdale, AZ Jan 2019 to present Ph.D. in Business Administration (Major: Health Administration)

Nirma University, Gujarat, India June 2013 to Dec 2015 Master of Science in Biotechnology

Gujarat University, Gujarat, India June 2011 to Apr 2013 Bachelor of Science in Biochemistry & Biotechnology

Certificate of Training for Business Analyst June 2022

Certificate of Project Management Foundation July 2022

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