Customer Service Care
Resume:
Damola Akangbe ****************@*****.*** 240-***-****
Years of Professional Experience:
Current Position/Title:
Linux Administrator/Cloud Engineer
Educational History:
BSc, Computer Engineering, Ladoke Akintola University of Technology. Nigeria.
Masters of Business and administration MBA, Obafemi Awolowo University. Nigeria
Certifications:
AWS Cloud Practitioner
Training:
Graduate level courses in Computer Engineering. Knowledge of AWS, Linux, DevOps, Python, Terraform, CI/CD (Jenkins), Git, Ansible
Experience Summary:
Detail-oriented problem solver with 5-years’ experience in cloud computing and technology. Seeking to use proven scripting and problem-solving skills to manage and support the smooth and successful operation in cloud environment used for daily professional business operation as well as highlight my previous work experience, dedicated leadership abilities and excellent communication skills
Chronology of Professional Experience:
Xpaceform March 2020- Present
Linux Administrator
Manage 150+ RHEL Linux 6 and 7 which includes installation, configuration, testing on physical and virtual machines VMs running on VMWare
Plan, implement and troubleshoot TCP/IP Network with ifconfig, and tcp dump
System performance tuning and basics in monitoring, analyzing system and application logs, and vulnerability assessments
Collaborate with cross-functional teams to troubleshoot different issues and provide root cause analysis
Work with Network File System (NFS) for storage
Planning, installing and administration of servers and hardware
Perform user account and group administration permissions, and policy management
Troubleshoot network connectivity, CPU, memory, DNS and use of log to identify problems
Perform operating system upgrades, security patches, and maintain system repositories on Red Hat
Leverage LVM utility commands to manage SAN storage such as creating physical volumes, volume groups, logical volumes
Troubleshooting day to day system and user problems including resolving issue tickets and documentation
Evaluate and prepare recommendations for system improvements, optimization, and maintenance
Maintain data files and monitored system configuration to ensure data integrity
Deployment of cronjob for task
Monitored server performance, and assisted in identifying and resolving problems
Work remotely from various locations to check status of servers and services
Support production and development databases with 24 x 7 on call rotation to resolve application issues.
Troubleshoot user accounts, creation, deletion, permissions, password change, password reset
Familiarity and working knowledge of AWS
Building and maintaining AWS infrastructure VPC, EC2, Security Groups, IAM, ECS, Cloud Front
Generation March, 2022 – May, 2022
Junior Cloud Practitioner Program
Participating in a 10 week Jr. Cloud program, spending over 300 hours learning to deploy, configure and manage cloud infrastructure using different tools and writing basic shell scripts
Developing knowledge of Linux, Python, AWS, DevOps to support IT operation related cloud-based environments.
Building and maintaining AWS cloud infrastructure and architecture such as VPC, EC2, Security Groups, IAM, ECS, Cloud Front, S3
Launching of EC2 instance, setting up of VPC, creation of internet gateway, setting up of subnet
Working with Jenkins for continuous integration and continuous deployment to production environment
Basic scripting knowledge on Python
Familiar and working knowledge of Terraform
Familiar and working knowledge on relational database using RDS and Aurora
Familiar and working knowledge on non-relational database using Dynamo DB
Familiar knowledge on AWS data warehouse Redshift
User management in Linux
AWS cloud practitioner certified
Fidelity Bank Plc June, 2017 – July, 2019
System Administrator
User management, user creation, user deletion, password reset
Root password reset
Create, respond to, escalate, and close tickets.
Installing, tuning, troubleshooting, and patching of Red Hat servers
Review and evaluate the performance and capacity of virtual servers
Work independently to analyze, correct, and resolve issues in real time
Maintain data files and monitored system configuration to ensure data integrity
Deployment of cronjob for task
LVM utility commands to manage SAN storage such as creating physical volumes, volume groups, logical volumes
Troubleshooting various issues on servers and identifying root cause analysis
Troubleshooting day to day user and system issues on the ticketing system
Patching and upgrading of servers
Fidelity Bank Plc Nov, 2011 – May, 2017
Customer Service Officer
Managed sales and customer care operations in addition to technology functions
Responsible for the completion of daily, weekly and monthly production process reports
Creation and activation of customer’s online banking application
Troubleshooting for various online banking issues and logging tickets for customer’s online banking errors and issues for further escalation
Online banking user account creation and user account management
Priming of debit cards and generating temporary pin for customers
Activation of online banking token on online banking platform
Password reset for various banking platform for customers
Continually developed team of 3-4 junior customer service officers through hands on technical training
Support sales staff’s technical requirement through periodic technical training and learning new technologies
Respond to various customer’s request which include account balance, account update and account upgrades
Analyze data on bank customer's database
Configure electronic banking for customers on the electronic configuration management platforms
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