Humara Riaz

adr9dk@r.postjobfree.com **** Hildring drive E apt122

Fort Worth, Texas 76132

682-***-****

Professional Summary:

Approachable, well presented, and able to establish good working relationships with a range of different people. Possessing a proven ability to generate innovative ideas and solutions to problems.

Field underwriter Agent @ NPN# 20113853

(LIFE AND HEALTH)

With ADVANTAGE ONE BROKERS

Objective : Client-focused Licensed Insurance Sales Agent, successful at developing leads and analyzing market trends to increase revenue and meet sales goals. Strives to work hard in any atmosphere. Customer service and sales professional successful in improving customer retention rates and growing revenue. Organized, motivated and hardworking with proficiency in multiple software.

Skills : Customer And Personal Service, Management Of Personnel Resources, Active Listening, Coordination, Administration And Management, Production And Processing, Judgment And Decision Making

Work Experience:

01/2019 Diamond Galaxy ( present)

Manager/Admin/Call Center Representative ● Answer incoming calls and respond to customer’s emails

● Management and resolve customer complaints

● Sell products and place customer orders in the computer system

● Identify and escalate issues to supervisors

● Provide product and service information to customers

● Research required information using available resources

● Research, identify, and resolve customer complaints using applicable software ● Process orders, forms, and application

● Route calls to appropriate resources

● Document all call information according to standard operating procedures ● ERecognize, document, and alert the management team of trends in customer calls ● Follow up customer calls where necessary

● Upsell products and services

● Complete call logs and reports

● Other duties as assigned

May 2018 to December - TRG( Duty Free- DFW Airport)

● Sale support and chasier

May 2018 to Decmber- ABM

● Security and disability support.

December 2016 to October 2017- Sales Associate at Sears/Lands End

working as a store manager and sales associate for one of the largest store chains in the United States.

Duties Include:

● Recruiting, training, supervising and appraising staff.

● Maintaining statistical and financial records

● Dealing with customer queries and complaints

● Opening and closing register on daily bases and reconciling sales reports

● Serving customers with inbound and outbound calls, taking order over the phone ● Participated in physical inventory counts every time period

● And created store inventories reports

Feb 2015 to December 2016 - Sales Associate at Wal-Mart

Duties Include:

● Solicited credit and email to customers ● Trained new employees on registers

● Complied with POS, jewelry, and customer service policies and procedures

● Prepared inventory count on merchandises

● Supervised other employees for signing

● Communicated with customers, and employees to answer questions and explain information on certain

items

● Won the employee of the month award for excellent customer service

June 2011 to October 2014 - Administrative Assistant, Foraminate Inc. Toronto

Worked as part of a team and supported the office manager. Responsible for the day-to-day tasks and administrative duties of the office including covering the reception area.

Duties include:

● Meeting and greeting clients and visitors to the office.

● Typing documents and distributing memos. Supervising the work of office juniors and assigning work for

them.

● Handling incoming / outgoing calls, correspondence, and filing.

● Faxing, printing, photocopying, filing and scanning.

● Organizing business travel, itineraries, and accommodation for managers.

● Monitoring inventory, office stock and ordering supplies as necessary.

● Updating & maintain the holiday, absence and training records of staff.

● Responsible for purchase orders. Raising of purchase orders and invoice tracking. ● Creating and modifying documents using Microsoft Office.

● Setting up and coordinating meetings and conferences.

● Updating, processing and filing of all documents.

April 2008 to January 2010 - Teaching Assistant, Govt College for Women, Sangla Hill Acted as a support to the teacher when working in a group setting. Working under the supervision and guidance of senior teaching staff

in a busy and exciting college. Contributed to the delivery of teaching and tutorials and provided personal academic support and mentoring for groups of students.

Duties include:

● Assisting the teacher in the management of pupils and the classroom.

● Helping students in their studies and all areas of the national curriculum. ● Providing general support and one-to-one assistance for students.

● Helping students with their learning and social development.

● Assisting with the preparation of a comfortable learning environment.

● Preparing class registers & accurately updating pupil records.

● Delivering educational programmers and assessing their impact on pupils. ● Producing accurate and up-to-date records and reports as required.

Key skills and competencies

● Strong organizational, administrative and analytical skills.

● Excellent spelling, proofreading and computer skills.

● Ability to maintain confidentiality.

● Excellent working knowledge of all Microsoft Word and Excel

● Ability to produce consistently accurate work even whilst under pressure. ● Ability to multi-task and manage conflicting demands.

Academic Qualification

1998_ Masters of Arts Punjab University, Lahore 1995 –

Undergrad in Bachelor of Arts, Punjab University, Lahore 1989 - GOVT. Technical Girls High School, SANGLA HILL

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